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AnswerSupport Code 0x85010014

  • Sunday, January 04, 2009 8:29 PMHoward Maidman Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    trying to synch my HP IPAQ 2400 series with my laptop but I get the msg 'Activesynch problem on desktop' and the above SC.  This advised me to upgrade to Asynch 4.5 from 4.1 so I did this but when I attempt to open the download I get the msg "This installation package could not be opened.  Contact the application vendor to verify this is a  valid Windows Installer package"  WHAT!!!!!??????

    I'm just a user and don't really understand this or who to turn to.  Both the laptop and handheld are HP devices so I would have thought there would be no problems
    netviber
     

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  • Tuesday, January 06, 2009 2:35 AMElvis Wei -MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

    What’s your OS? Windows Vista or Windows XP? If you’re using Windows Vista, you should use Windows Mobile Device Center 6.1  . If Windows XP, please download Activesync 4.5.  

    You mentioned it’s failed to be installed, please download it from the link I provided above and try again.

    Related KB:

    You may receive error 85010014 when you try to synchronize a Windows Mobile-based device with a computer by using ActiveSync 4.1 or ActiveSync 4.5
    http://support.microsoft.com/kb/912241/en-us

    Thanks,

    Elvis

    The Microsoft Exchange Team Blog - You had me at EHLO - http://msexchangeteam.com/
     
  • Tuesday, June 16, 2009 10:47 PMbrittscott Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Elvis

    I am also having problems syncing my HP iPAQ 210. Up until this past weekend there was no problem syncing what so ever. Tonight I try to sync and I get the support code 0x85010014. After googling, I uninstalled Windows Mobile Device and reinstalled as I have Windows Vista. I am still unable to sync. Any thoughts?

    Thanks in advance!
    Britt
     
  • Wednesday, June 17, 2009 9:41 AMElvis Wei -MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Britt,

    If the suggestion  above doesn't work, as this is Exchange Server forum, regarding sync with Desktop issue, I suggest you writing a post on our Windows Mobile forum for help

    http://social.microsoft.com/Forums/en-US/category/windowsmobile/

    Thanks,

    Elvis

     

     
  • Monday, November 02, 2009 1:20 AMroyj Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I jst upgraded to Windows 7, prior I was running VISTA with no sync problems.  Since the upgrade I can not sync my Black Jack 1, to my Outlook 2003.  I have instaleed and removed the Windows Mobile Device center twice.  The last time I did a disk clean and defrag, with restart to be sure the old load with gone.  I am still getting a Support Code of   0x85010014.  Any suggestions?  My upgrade was horrible, with the end result of reformatting the C-drive, and loading from the WIN 7 disk.
     
  • Monday, November 02, 2009 2:07 AMElvis Wei -MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Royj,

    As I explained before, since this is Exchange Server forum, we suggest you write the post on Windows Mobile forum:

    http://social.microsoft.com/Forums/en-US/category/windowsmobile/

    Thanks,

    Elvis