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QuestionActivesync Issues

  • Thursday, October 29, 2009 8:19 AMJIGGELYPUFF Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Environment:

    Information store: Server and general mail Exchange 2003 sp2 win2k3r2sp2.(Server Configured as back end server)
    Activesync Server:Activesync is installed and information store disabled. (Server is configured as front end server.)

    I publish my Activesync,RPC over HTTPS and OWA sites via ISA 2006 on win2k3r2sp2.

    I use www.testexchangeconnectivity.com to do my testing if the setup is working correctly.

    Everything is green.

    Question:I have one or 2 users syncing to windows mobile 6.1 devices Complaining. They are complaining that mails are not updating their status properly when read on device or outlook.

    I.e. MAil raid on outlook and after activesync is run on phone it is not marked as read on the phone. Or the reverse Mail read on phone then activesync is run and it is not flagged on outlook.

    Where can I look to see what might be wrong?? No errors in event log that I can see.

    Any help or suggestions appreciated.

     

All Replies

  • Monday, November 02, 2009 6:30 AMAllen SongMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Did you check this issue in OWA? Whether the result is the same as Outlook in OWA?

    And please refer to the below article to check this issue:
    http://support.microsoft.com/kb/827615

    You can also try to delete and recreate the profile on the client to check this issue.

    Thanks

    Allen
     
  • Monday, November 02, 2009 9:13 AMJIGGELYPUFF Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have recreated the profile on the windows mobile 6.1 device and this did not seem to fix the problem. I have multiple users using OWA none have reported similar issues but I cannot be sure I will go and test owa and check outlook at the same time.

    Thanks for the reply.
     
  • Tuesday, November 03, 2009 3:06 AMAllen SongMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Thank you for your devoted time on this issue.

    You can first read the email on the Windows Mobile device, then check whether the email is also unread status in OWA as the Outlook. And You can also first read the email on the Outlook, check the email status in OWA and compared with the Windows Mobile device.

    Through this, we can confirm this issue is exising in Windows Mobile device which belongs to the activesync issue.

    Thanks

    Allen
     
  • Monday, November 09, 2009 9:38 AMAllen SongMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Any update on this issue?

    Thanks

    Allen