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Exchange 2010 Cannot Receive email from Canon Printers

Answered Exchange 2010 Cannot Receive email from Canon Printers

  • Thursday, November 18, 2010 6:06 PM
     
     
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    Migrated users to exchange 2010. We cannot send scans from Canon copiers. 

    The devices are pointing to new server, dns and domain name are correct. The account used is called scanner@domain.com. I am able to send email to this account. 

    I assume the issue is SMTP transport and assuming Exchange is not allowing email to received from these devices. 

    Could someone help be troubleshoot this. I have anonymous access enabled on my Default Receive connector under Server Config/Hub Transport. We only have one exchange server in the domain with all roles installed (no edge server). We also do not have content filter and spam enabled. 

    I looked in the Transport/logs/protocols/smtp to see if I could find something, but all that I see there is local endpoint (2010) remote-endpoint (2007) 421 4.3.2 service not availabe.

    Thanks,

    Scott

     

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  • Thursday, November 18, 2010 7:39 PM
     
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    Hi Scott

    It's best practise to create a custom Receive Connector to allow anonymous relay, rather than modifying the Default Receive Connector.  See the article below for information on how to configure a custom connector for this purpose.

    http://technet.microsoft.com/en-us/library/aa996395.aspx

     

    Alexei
    • Proposed As Answer by Gavin-Zhang Friday, November 19, 2010 9:19 AM
    • Marked As Answer by Gavin-Zhang Monday, November 29, 2010 1:02 AM
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  • Friday, November 19, 2010 5:53 AM
     
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    Hi Scott,

    Create a new Relay Receive Connector for Application Relay à

          General --> Verbose

          Network --> IP address --->  Add IP of Application server's (Scanner & printer)

          Permission Groups --> Exchange Server & Anonymous users

          Authentication --> Transport Layer security (TLS) & Externally Secured

     

     

     Also go through the Article : --

         Allowing application servers to relay off Exchange Server 2007

         http://msexchangeteam.com/archive/2006/12/28/432013.aspx 

     

    Reference ::
    http://msexchangeteam.com/archive/2006/12/28/432013.aspx

     

    Anil
    • Proposed As Answer by Gavin-Zhang Friday, November 19, 2010 9:19 AM
    • Marked As Answer by Gavin-Zhang Monday, November 29, 2010 1:02 AM
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  • Monday, November 29, 2010 12:58 PM
     
     
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    thanks that did it.