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Internal mail with attachment marked as spam

Answered Internal mail with attachment marked as spam

  • Thursday, January 17, 2013 12:35 PM
     
     
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    Hi,

        Internal mails sent with any attachment marked as spam, How to resolve ?

    Blank mail sent internally, works fine.

    Warm regards, Venkatraja

     

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  • Friday, January 18, 2013 10:38 AM
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    Hi,

    Would you share the message header ?

    And do you use the anti-spam agent?

    Wendy Liu
    TechNet Community Support


     
  • Monday, January 21, 2013 12:06 AM
     
     
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    use any spam product or any transport rules setup?

    Sukh

     
  • Monday, January 21, 2013 5:39 AM
     
     
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    Received: from Canon2020H.xx.com
    X-Priority: 3 (Normal)
    From: CANON2020 <canonscan@xx.co.in>
    To: "Venkat Raja"
     <it.admin@xx.co.in>
    Subject: Spam: Attached Image
    Date: Mon, 21 Jan 2013 12:41:26 +0900
    Message-ID: <20130121124126.0001.CanonTxNo.0030@Canon2020H.xx.com>
    MIME-Version: 1.0
    X-Mailer: Canon MFP
    Content-Type: multipart/mixed; boundary="BFABNNAHDCDIDADADBGFBKCJAMAA"
    Return-Path: canonscan@xx.co.in
    X-TM-AS-Product-Ver: SMEX-10.1.0.1153-7.000.1014-19108.000
    X-TM-AS-Result: No-36.600800-8.000000-31
    X-TM-AS-User-Approved-Sender: No
    X-TM-AS-User-Blocked-Sender: No
    X-MS-Exchange-Organization-SCL: 0


    Warm regards, Venkatraja

     
  • Monday, January 21, 2013 5:40 AM
     
     
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    Hi,

        Antivirus product for exchange got expired and looking for alternate AV product.

    No rules been modified.

    Warm regards, Venkatraja

     
  • Monday, January 21, 2013 6:09 AM
     
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    seems like you're using atrend av, can you uninstall if expired and test again. Also run the below via EMS.

    Get-TransportAgent

    Sukh

     
  • Monday, January 21, 2013 8:04 AM
     
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    Hi Suklh,

                 Please find the details below, shall i unistall Av on Mail server ?


    Identity                                           Enabled       Priority
    --------                                           -------         -------
    ScanMail SMTP Receive Agent           True          1
    ScanMail Routing Agent                     True              2
    Transport Rule Agent                          True                        3
    Journaling Agent                                 True                       4
    AD RMS Prelicensing Agent                False                      5

    Warm regards, Venkatraja

     
  • Monday, January 21, 2013 8:49 AM
     
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    If it has expired I would uninstall, or you can try to disable the agents 1st. If disabling the agent doesn;t work, uninstall ScanMail and then check if agents are enabled, if yes, disable and test again.

    Disable-TransportAgent "Identity of agent"

    Sukh

     
  • Monday, January 21, 2013 9:01 AM
     
     
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    Hi Sukh,

                Few errors found in Event viewer,

    Event iD - 1022 & category - SmtpReceive 

    Anti-spam agents are enabled, but the list of internal SMTP servers is empty. If there are any MTAs between this server and the Internet, populate this list by using the Set-TransportConfig cmdlet in the Exchange Management Shell.

    Event iD - 1004 & category - General

    Basic authentication is available over plain text connections.

    Event iD - 9153 & category - General

    Microsoft Exchange System Attendant reported an error '0x80072020' when setting DS notification.

    Event iD - 2003 & category - None

    The configuration information of the performance library "C:\WINDOWS\system32\aspperf.dll" for the "ASP" service does not match the trusted performance library information stored in the registry. The functions in this library will not be treated as trusted.

    Warm regards, Venkatraja

     
  • Monday, January 21, 2013 9:12 AM
     
     
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    Those are different, not related to the attachment issue you have. The only exception is the 1022 which may be related but very unlikely. All you are doing is using a MFD to send scans/email etc.... right#?

    Have you tested the above?

    Sukh

     
  • Monday, January 21, 2013 9:31 AM
     
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    Hi Sukh,

                After removing AV for Exchange issue fixed. 

    All internal mail without attachment working fine & not marked as spam now.

    Warm regards, Venkatraja

    • Marked As Answer by VENKAT RAJA Monday, January 21, 2013 9:31 AM
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  • Monday, January 21, 2013 9:38 AM
     
     
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    Hi

    Good to know you marked the correct answer.

    Sukh

     
  • Monday, January 21, 2013 10:18 AM
     
     
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    HI Sukh,

                All internal mail with* attachment*  working fine & not marked as spam.

    Warm regards, Venkatraja