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AnswerDistribution Groups: Messages Fail to Reach External Contacts

  • Tuesday, November 03, 2009 3:40 PMlogos6869 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I created a universal distribution group to deliver messages to both internal and external recipents, for example: distributiongroup@mycompany.com.  I set-up the external recipents as contacts with the SNMP address pointing to their remote address, for example: user1@othercompany.com.  Internal recipients receive messages, but not external recipents - occassionally an external recipient replies back to test messages.  I do not get message undeliverable messages.  Doing a message trace shows distribution list being expanded and messages being delivered. 


    Peter
     

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  • Tuesday, November 03, 2009 5:34 PMAndy DavidMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    If FrontBridge shows the messages were accepted by the remote domain, then the recipients need to look at their SMTP logs.  You have done your due diligence in that case and now its on the remote domain to see what happened to those messages.

    I take it you have already forwarded the message logs from FrontBridge to the other companies email admins showing the messages were accepted by their domain?


    Oh and no, renaming the DL to distributiongroup@othercompany.com doesnt make sense. You arent authorative for their domain!  :)
     

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  • Tuesday, November 03, 2009 4:05 PMAndy DavidMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Message tracking show successful delivery to the external, remote domains?
     
  • Tuesday, November 03, 2009 5:26 PMlogos6869 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    We use frontbridge, and the message tracking there shows the message being handed off to external domain.

    user1@othercompany.com
    user2@othercompany.com
    etc.

    Othercompany.com's email administrator says the messages are not being delivered and they are not being filtered as spam either.  He suggested the distribution group must be renamed distributiongroup@othercompany.com.  However, this doesn't make sense to me. 

    Peter
    Peter
     
  • Tuesday, November 03, 2009 5:34 PMAndy DavidMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    If FrontBridge shows the messages were accepted by the remote domain, then the recipients need to look at their SMTP logs.  You have done your due diligence in that case and now its on the remote domain to see what happened to those messages.

    I take it you have already forwarded the message logs from FrontBridge to the other companies email admins showing the messages were accepted by their domain?


    Oh and no, renaming the DL to distributiongroup@othercompany.com doesnt make sense. You arent authorative for their domain!  :)