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QuestionForwarded Call with wrong source number

  • Wednesday, October 28, 2009 5:39 PMahecker Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    We use ocs and mediant 1000 as a gateway. If we forward a call from communicator client to a mobile phone, the source number is our companies number a not the number of the caller who actually initiates the call. how can we configure ocs or mediant to show the original callers number.
    thx for any help
    hritter
     

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  • Friday, October 30, 2009 4:00 PMEric Stoddard Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Typically mobile phones and telco providers don't update calling party ID after the call has been initiated.  OCS might be trying to send the original calling party ID but the provider connecting to whatever is connected to your audiocodes gateway may not allow calls showing originating from outside your owned DID range and shows your primary number instead (telcos started to do this many years ago to prevent toll fraud).