Exchange UM Single User Attendant Lookup comes back with “I have two entries with the exact same name”
-
Friday, December 09, 2011 7:01 PM
I have a single user account that is looked up or referenced twice in the exhange AA. I say the users name and say yes that's the name. Then it goes on to say "I have two entries with the exact same name”.
- The #1 & #2 choices listed back are exactly the same (the users spoken name is identical).
- Selecting either entries transfers the call to the same single user.
- The user does have a phonetic entry added in Phonetic display name (msDS-PhoneticName), but I have a bunch of others that this isn't a problem with
- Using Exhange 2010 SP1
It's the exact opposite problem as this http://social.technet.microsoft.com/Forums/en-US/exchangesvrunifiedmessaging/thread/3ef04a58-5130-44ad-a8ed-9beccc192f3b - instead I have 1 user with 2 entries for some reason
I've tried running: "galgrammargenerator.exe -g -x speechgrammarfilterlist.xml -o logfile.txt" and looking at the logfile, but the user isn't listed.
Can't figure out what to do or try next. Any help would be greatly appreciated!
Whit F.
All Replies
-
Wednesday, December 14, 2011 3:28 PM
Never saw a reply on this, but it's working now (there's only 1 entry for this person now) - it's fixed.
To fix it I ended up <clearing> the Phonetic display name (msDS-PhoneticName) in ASDI edit - so that this person did not have a phonetic full name. The users phonetic name seems to work properly without it now anyway (probably because Exchange 2010 is doing a decent job of analyzing the user's spoken name).
Whit F.- Marked As Answer by Whit F Wednesday, December 14, 2011 3:28 PM
.png)
