Exchange Server TechCenter >
Exchange Server Forums
>
Unified Messaging
>
Unified Messaging not enabled for mailbox but still receiving Voice Mails in inbox
Unified Messaging not enabled for mailbox but still receiving Voice Mails in inbox
- I have a mystery....
There is a mailbox that was once enabled for UM with the incorrect number. We disabled Unified Messaging on the box but now they are still receiving Voice Mails in their inbox.
I've checked in powershell with get-mailbox "username" | fl and UMenabled is set to false. The mailbox also shows as not enabled for UM in the Exchange console.. No extensions shown in 'Email Addresses' (EUM) field.
The Voice mails that come in are sent from MS Exchange to the mailbox. Looking at the headers there is nothing indicating that the message has been forwarded from a different address..
It's attack of the phantom voice mail... has seen anything like this before?
All Replies
- I wonder if restarting the UM services would fix it.
- I think we figured it out. It was a setting in the Auto Attendant (ContactScope) is set to Global Address List and not 'Users in Dial Plan'. Tested and from the Auto Attendant you're able to reach anyone in the GAL even if they're not UM enabled. Seems like strange functionality but I understand it in the sense that Exchange handles Voice Mail just like any other Email. We haven't changed the setting yet but if anyone has any other ideas let us know.. I'll report it back whether changing the ContactScope resolves the issue or not.
