I want to assign incidents to analysts by support group.
I did not find "Assign Analyst by support group" in my incident task pane.
It seems that it would need some management pack.
If that so can you please share that management pack download link as well as defined steps to configure the same.
Cireson has an app made for group assign, http://www.cireson.com/app-store/scsm-group-assign/ but maby it's not exactly that function you are looking for?
- Proposed as answer by WarrenSpier001 Thursday, September 05, 2013 2:41 AM