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SCSM 2012 SP1- How to assign analyst by support group

    Question

  • I want to assign incidents to analysts by support group.

    I did not find "Assign Analyst by support group" in my incident task pane.

    It seems that it would need some management pack.

    If that so can you please share that management pack download link as well as defined steps to configure the same.

    Wednesday, September 04, 2013 2:54 PM

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