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Client Installs Updates and they Pop Up Again as Needed

    Question

  • We are managing our Windows updates with WSUS 3.2 and just recently discovered a strange issue. One user saw the notification popup earlier this week and chose to install manually. All the updates appeared to have installed but shortly thereafter, three cam back and showed as still being needed. He tried several more times and each time the installation would run with no apparent errors and a few seconds later the notification would reappear in the SysTray with the same updates. He also noticed that the remaining updates were "grayed out" in the custom installation screen, which isn't usual.

    I checked the WSUS server and those updates were approved, downloaded and ready for install and showed as needed on his system. They also had a deadline set for next week which I thought might be causing the strange behavior. I cleared the deadline on the three updates in question and ran the updates from the workstation again. Two went away but one still came back as needed.

    I then looked at the WindowsUpdate.log on the workstation and found the following entries from the last attempt. I've bolded the two lines that caught my attention. The log shows that the files are already installed and valid and then shortly after completion of the install process, another event appears that shows the same update as downloaded and ready for installation.

    Does anyone have any idea why this is happening?

    ----------------------------------

    2013-09-12 15:46:37:515 1296 12f0 AU #############
    2013-09-12 15:46:37:515 1296 12f0 AU ## START ##  AU: Download updates
    2013-09-12 15:46:37:515 1296 12f0 AU #########
    2013-09-12 15:46:37:515 1296 12f0 AU   # Approved updates = 1
    2013-09-12 15:46:37:515 1296 12f0 AU AU initiated download, updateId = {2F6F2013-2990-4FA6-8AB9-CA59DCA4E62D}.201, callId = {FE84B964-88E1-44AA-A911-8EAC46359DA7}
    2013-09-12 15:46:37:515 1296 12f0 AU Setting AU scheduled install time to 2013-09-14 17:00:00
    2013-09-12 15:46:37:515 1296 12f0 AU AU setting pending client directive to 'Download Progress'
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr *************
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr *********
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr   * Call ID = {FE84B964-88E1-44AA-A911-8EAC46359DA7}
    2013-09-12 15:46:37:531 1296 12f0 AU   # Pending download calls = 1
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr   * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
    2013-09-12 15:46:37:531 1296 12f0 AU <<## SUBMITTED ## AU: Download updates
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr   * Updates to download = 1
    2013-09-12 15:46:37:531 1296 ac0 Agent   *   Title = Security Update for Microsoft Office 2007 suites (KB2760411)
    2013-09-12 15:46:37:531 1296 ac0 Agent   *   UpdateId = {2F6F2013-2990-4FA6-8AB9-CA59DCA4E62D}.201
    2013-09-12 15:46:37:531 1296 ac0 Agent   *     Bundles 1 updates:
    2013-09-12 15:46:37:531 1296 ac0 Agent   *       {8B0911D2-DD11-421E-9764-80DE49E64FBB}.201
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr ***********  DnldMgr: New download job [UpdateId = {8B0911D2-DD11-421E-9764-80DE49E64FBB}.201]  ***********
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr   * Queueing update for download handler request generation.
    2013-09-12 15:46:37:531 1296 ac0 DnldMgr Generating download request for update {8B0911D2-DD11-421E-9764-80DE49E64FBB}.201
    2013-09-12 15:46:37:593 1296 ac0 Handler MSP download: file mso-x-none.cab already exists in sandbox directory (C:\WINDOWS\SoftwareDistribution\Download\d3905f13f91708d7ef092faecb01c79c)
    2013-09-12 15:46:37:625 1296 ac0 DnldMgr ***********  DnldMgr: New download job [UpdateId = {8B0911D2-DD11-421E-9764-80DE49E64FBB}.201]  ***********
    2013-09-12 15:46:37:625 1296 ac0 DnldMgr   * All files for update were already downloaded and are valid.
    2013-09-12 15:46:37:640 1296 12f0 AU >>##  RESUMED  ## AU: Download update [UpdateId = {2F6F2013-2990-4FA6-8AB9-CA59DCA4E62D}, succeeded]
    2013-09-12 15:46:37:640 1296 ac0 Agent *********
    2013-09-12 15:46:37:640 1296 12f0 AU #########
    2013-09-12 15:46:37:640 1296 ac0 Agent **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdates]
    2013-09-12 15:46:37:640 1296 12f0 AU ##  END  ##  AU: Download updates
    2013-09-12 15:46:37:640 1296 ac0 Agent *************
    2013-09-12 15:46:37:640 1296 12f0 AU #############2013-09-12 15:46:37:640 1296 12f0 AU Setting AU scheduled install time to 2013-09-14 17:00:00
    2013-09-12 15:46:37:640 1296 12f0 AU AU setting pending client directive to 'Install Approval'
    2013-09-12 15:46:42:640 1296 ac0 Report REPORT EVENT: {CA8DD86A-E46B-4F25-B9A7-0445B0AD1845} 2013-09-12 15:46:37:640-0700 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Saturday, September 14, 2013 at 10:00 AM:  - Security Update for Microsoft Office 2007 suites (KB2760411)

     


    Thanks...Ray

    Thursday, September 12, 2013 11:23 PM

Answers

  • Hi, many users expirement this.

    KB2760411, KB2760588, KB2760583, seem to want to re-instal again and again for ever. Don't know if it's these KB that doesn't install correctly or the IsInstalled rule that doesn't match.

    These three updates were revised for Office 2007 this morning.

    Please resync the WSUS server and ensure the Rev 202 instances are approved for deployment.

    The Rev 201 instances should report as expired.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, September 13, 2013 7:30 PM
    Moderator

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