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Catastrophic failure while creating Pivot Chart

Answers

  • Hi Suneel,

     

    Please make sure Microsoft Office Web Components 2003 is configured prior to connecting to Dashboard Designer | Pivot Chart.  OWC is required for Pivot Charts and Tables. The components can be installed alongside Excel 2007.

     

    Following note from deployment guide http://technet.microsoft.com/en-us/library/bb838753.aspx

     

     

    Office Web Components are not supported on PerformancePoint Server 64-bit deployments. These components are 32-bit only and are not compatible with the 64-bit implementation of PerformancePoint Server even though these components may run on a 64-bit computer when 32-bit Internet Explorer hosts the Office Web Components. This is a known issue and is not supported.

     

    Thank you,

    Sundar - MSFT
    Thursday, October 30, 2008 3:41 PM

All replies

  • Hi Suneel,

     

    Can you please check the following:

     

    1. Please make sure PerformancePoint Server Service Pack 1 applied on all the servers hosting Monitoring Components. (Example: Database Server, SharePoint Server - DVSS)
    2. Have you verified whether the Pivot Chart | Query | MDX is rendering correctly outside the Dashboard Designer (Example: SQL Server Management Studio | Analysis Server)
    3. Whether the error happens immediately or after a while?
    4. Whether the error happens on client or server or both when DD is launched?

    Thank you,

    Sundar - MSFT

     

    Wednesday, October 29, 2008 4:23 PM
  • Hello r.suneelkumar,

     

    Do you have SP1 installed for PerformancePoint Monitoring? It is the PPS release that is supported on Win2k8 and IIS 7.

     

    Thanks,

    Jon Thomas

    Wednesday, October 29, 2008 4:24 PM
    Moderator
  • hi sundar,

     

    1. Performance Point Server Service pack 1 is already configured in all Servers.

    2.currently we are not using MDX query for Pivot chart,and the creating Pivot chart itselt showing above error.

    3.This error happen immediately

    4.error happens on server when creating Pivot chart

     

    please let me know any solution

     

     

    thanks,

    Suneel Kumar

    Thursday, October 30, 2008 5:31 AM
  • Hi Suneel,

     

    Please make sure Microsoft Office Web Components 2003 is configured prior to connecting to Dashboard Designer | Pivot Chart.  OWC is required for Pivot Charts and Tables. The components can be installed alongside Excel 2007.

     

    Following note from deployment guide http://technet.microsoft.com/en-us/library/bb838753.aspx

     

     

    Office Web Components are not supported on PerformancePoint Server 64-bit deployments. These components are 32-bit only and are not compatible with the 64-bit implementation of PerformancePoint Server even though these components may run on a 64-bit computer when 32-bit Internet Explorer hosts the Office Web Components. This is a known issue and is not supported.

     

    Thank you,

    Sundar - MSFT
    Thursday, October 30, 2008 3:41 PM