Sign in
Microsoft.com
 
Forefront Edge Security TechCenter
 
 
 
Forefront Edge Security TechCenter > Forefront Edge Security Forums > Forefront Edge Security – IAG/UAG > IAG Client Failed update component
Ask a questionAsk a question
Search Forums:
 

General DiscussionIAG Client Failed update component

  • Wednesday, September 16, 2009 3:38 PMHon Fei Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hi,

    When user connecting to AP Network Connector, received the “Failed updating components” error, then having “Whale Network connector session failed” error.

    Server : IAG Server with SP2 Update 2
    Client : Win XP Sp3
    Whale Client : 3.7.2

    Troubleshooting step : -

    1) Uninstall and re-install Whale Component.
    2) Remove whale component active-x from IE

    No luck. Any idea?

    Thanks.

    Regards,
    H.Fei



     

     

     

All Replies

  • Thursday, September 17, 2009 5:08 PMBen AriMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    If this is happening on just a few clients, and not every machine, then please try this blog entry for client troubleshooting steps:
    http://blogs.technet.com/ben/archive/2009/03/21/troubleshooting-iag-client-installation-issues.aspx

    If this happens on all clients, then the Network Connector component on the server might be damaged and you might need to contact Microsoft Support.
    Ben Ari
    Microsoft CSS IAG Support
    Sammamish, WA
     
  • Friday, September 18, 2009 12:25 PMHon Fei Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote

    Hi Ben,

    Thanks for your prompt replied.

    Yes. It happen to few clients PC. I have tried on the troubleshooting step based on the blog. But it seem it does not work well.

    Since I get whlvaw.dll registered failed error too. I tried following:

    1) Manually regsvr32 whlvaw.dll but failed with following error:

    whlvaw.dll failed
    return code 0x8000064e

    Thanks.

    Regards,
    H.Fei

     
  • Thursday, September 24, 2009 10:00 PMBen AriMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Well, there's a limit to what we can do when troublshooting machines. This could be the result of a clash with another component on the system, or some local corruption. In general, if the steps outlined in my blog entry do not solve the problem on a specific client, our advice is to reimage the machine. That might be a problem in some scenarios, but that's all I can do at this point.
    Ben Ari
    Microsoft CSS IAG Support
    Sammamish, WA
     
  • Friday, October 02, 2009 8:15 AMHon Fei Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Thanks Ben. Will proceed for reimage. Hopefully it work after reimage.

    :)
     
  • Thursday, November 05, 2009 8:54 AMHon Fei Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hi Ben,

    Finally found the workaround. By manually install Whale Network Adapter, it solve my problem. Thanks.

    Regards,
    Fei.