Tuesday, January 22, 2013 10:16 PM
Hello, I am running Direct Access via Windows Server 2012. Everything is working except I can't initiate Remote Assistance while a client is on Direct Access. It works fine when the client is on the intranet. Also, I have created the firewall rules for Public/Private firewall profiles for Remote Assistance and have set allow Edge traversal. I can RDP, and use configuration manager remote tools, just fine, but remote assistance fails. It appears to pass the first stage of connecting where it says connecting to selected users. Then the full screen remote assistance window opens and it hangs on "Attempting to connect" and no pop-up requesting control appears on the client system. Eventually it times out and states "Remote Assistance can't make the connection". Any thoughts? Am I missing anything? I have already read through and tried suggestions at the threads below:
- Edited by bcehr Tuesday, January 22, 2013 10:22 PM
Wednesday, January 23, 2013 9:47 AM
Exact same problem here. Hope someone have a solution?
Friday, February 08, 2013 12:49 AMI thought I had this sussed (it worked once!) but I'm now in the same boat again.
- Edited by healthyCamper Friday, February 08, 2013 12:49 AM
Friday, February 08, 2013 11:41 AM
What steps did you take, when you had this working?
Sunday, February 10, 2013 7:24 PM
Check this link:
My inital test worked, but nothing since then. I've tried reconstructing the GPO to no avail.