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OWA Look and Feel Log Off Button

Unanswered OWA Look and Feel Log Off Button

  • Wednesday, October 03, 2012 10:48 AM
     
     
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    We are running a load balanced UAG array and have intermittent problems with the log off button on the portal page becoming inactive on one of the array members. Looking at the source it is clear to see that the javascript:logoff() function is missing on the offending server.

    <a class="ctl00_toolBar1_logoutMenu_1 StaticMenuItem ctl00_toolBar1_logoutMenu_3" style="border-style:none;font-size:1em;">
    <img style="border-style:none;vertical-align:middle;" alt="" src="images/Toolbar/logout.gif">

    </a>

    <a class="ctl00_toolBar1_logoutMenu_1 StaticMenuItem ctl00_toolBar1_logoutMenu_3" style="border-style:none;font-size:1em;" href="javascript:logoff();">
    <img style="border-style:none;vertical-align:middle;" alt="" src="images/Toolbar/logout.gif">

    </a>

    Usually a reboot of the offending server fixes this issue but this then causes complains from users whose session is disconnected. I wonder if any body can give me any insight into why this happens and any way this issue can be fixed without a reboot.

    Many thanks,

    Peter

     

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  • Friday, November 30, 2012 1:20 PM
     
     
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    Just as an update to this issue..... we recently updated our UAG installation to sp2 hoping this would resolve this issue but now it occurs even more frequently! Previously to updating to sp2 we tended to get this issue when we rebooted a server in the UAG array and then the other server in the array would lose it's portal log out button. However now the issue seems to occur perhaps every 36 hours or so, so far only on the primary server in the array and only a full restart of the server brings back the log off button on the server (sometimes a couple of restarts are needed!). I'm completely baffled by this behaviour and there seems no way to monitor it, usually the first I get to hear about it is a call from our support desk with the usual "the log out button has gone again". We do customise the tool bar on the portal page to exclude certain buttons by commenting out various buttions in the web.sitemap file and have copied this file to

    C:\UAG\Microsoft Forefront Unified Access Gateway\von\PortalHomePage\Data\SiteMap\ToolBar\CustomUpdate but this file doesn't even contain the log off button script which is in logout.sitemap file.

    As an interesting update I also note that the javascript functions are also removed from the other buttons on the toolbar such as the javascript:BrowseInitialApplication() link to the home page.

    Any help gratefully received.

    many thanks,

    Peter