Internet Explorer won't load
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Wednesday, March 02, 2011 2:59 AMWhat is dw20.exe? When I try to use Internet Explorer this comes up and won't load. When I click on don't allow another window pops up with this information in it. Process ID=0x11f8 (4600), Thread ID=0x14a8 (5288). What does this mean and how do I get rid of it so that I can use Internet Explorer. Right now i'm using Google Chrome. Also the last couple of weeks IE whites out and I have to reload and sometimes have to open my task manager. My antivirus program reports that everything is good. Is dw20.exe a file from Microsoft Corporation?
Beverly Boyd (dudleyzmom)
All Replies
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Wednesday, March 02, 2011 4:06 AMI have exact same issue with 3 PC's on my network now suddenly displaying the same symptons.
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Wednesday, March 02, 2011 7:08 AM Please see and follow carefully:
"Internet Explorer does not start or stops responding".
And: "When you start Internet Explorer, it opens, flashes, and then closes immediately".
If still no joy try RIES "How to Reset Internet Explorer settings".
If the issue persists...
1. Please follow to the letter all the directions in this thread: How to get rid of malware
1a. You may have to use a non-infected computer for any downloads specified below, until your malware is removed. Use a USB Pen drive or burn to CD or other means to carry the necessary utilities to the infected computer and copy to the Desktop.
1b. Microsoft® Windows® Malicious Software Removal Tool download here off-line.
2. If the issue persists you can find Microsoft MVPs and other trained analysts at the following help sites:
Aumha.org
Atribune.org
SpywareHammer
BleepingComputer
Safer-Networking
Etc.
For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.
Regards,
Vincenzo Di Russo
Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
Moderator in the Microsoft Answers and TechNet Forums Italy
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo- Marked As Answer by dudleyzmom Thursday, March 03, 2011 12:44 AM
- Edited by Juke ChouMicrosoft Contingent Staff, Moderator Tuesday, April 10, 2012 7:43 AM PCsafety center update
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Thursday, March 03, 2011 12:42 AM Thank you sooo much resetting Internet Explorer seems to have worked :) i am so glad I found this Tech Center. My friends were telling me that I would have to have someone redo my computer. You saved me hundreds of dollars. Again thank you. :0
Beverly Boyd (dudleyzmom)- Marked As Answer by dudleyzmom Thursday, March 03, 2011 12:44 AM
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Thursday, March 03, 2011 6:15 AMYou're welcome. Glad to help and thank you very much for your feedback, dudleyzmom.
Best of Luck,
Vincenzo Di Russo
Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
Moderator in the Microsoft Answers and TechNet Forums Italy
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
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