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IE9 Cannot download attachments

Answered IE9 Cannot download attachments

  • Monday, October 01, 2012 8:03 PM
     
     
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    I created a thread earlier in which I thought we had solved the issue.  See here for link:

    http://social.technet.microsoft.com/Forums/en-US/ieitprocurrentver/thread/2c83bcb7-40cf-48b1-be40-cb2b78339501/#0492ce42-6c1b-432a-b529-6b139814b11a

    When downloading from IE9 32 bit out of Win 7 64 bit the downloads don't work.  You get the "open, save, save as" but nothing happens when you select any of the 3 options.  Download manager doesn't even pop up.  This was happening on both win 7 32 bit and win 7 64 bit.  We solved the win 7 32 bit IE9 32 bit not downloading (same exact issue) by changing the MIME handling to a 1 from a zero.

    See this article:  http://technet.microsoft.com/en-us/library/cc749557(v=ws.10).aspx

    For the Win 7 64 bit with IE9 32 bit we get the same exact scenario but that fix doesn't work.  These systems don't have antivirus or any other applications.  Installed from Windows 7 Pro Genuine discs and I made sure the first thing I tried to do was download attachments from emails or anywhere else that we use and nothing is working.  

    Do not save encrypted files to disk is unchecked, no protected mode etc...

    I feel as it's gotta be a registry issue as the fix for the Win 7 32 bit IE9 32 bit works great every time!  So why doesn't Win 7 64 bit IE9 32 bit?

    If we download from Win 7 64 bit and IE9 64 bit then things work as they should.  Download manager pops up and we're good to go.

     

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  • Wednesday, October 03, 2012 9:40 AM
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    Hi,

    In the Windows 7 64bit computer, please check if modifying the key under the following path in Registry helps:

    Please Note: Please backup the Registry before doing this.

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_MIME_HANDLING

    Thanks.

    Nicholas Li

    TechNet Community Support

    • Marked As Answer by mbfan2 Wednesday, October 03, 2012 1:32 PM
    • Unmarked As Answer by mbfan2 Thursday, October 04, 2012 3:20 PM
    • Marked As Answer by mbfan2 Thursday, October 04, 2012 3:25 PM
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  • Wednesday, October 03, 2012 1:32 PM
     
     
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    Thanks Nicholas.  Solved!

     
  • Sunday, October 14, 2012 6:49 PM
     
     
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    I have the same issue using Windows 7 Ultimate x64 and either IE9 32-bit or 64-bit, with all the latest updates.  All the executables under the given key are configured with a value of 1.  I cannot download files of credit card activity sent either by Chase.com or juniper.com.  Setting the configuration for iexplorer.exe to 0 allows me to download files from juniper.com using the 32-bit IE9, but not with 64-bit IE9 and I still cannot download files from chase.com with either the 32-bit or 64-bit IE9 browser.

    Note that, when dlownloading fails, I don't even get a popup asking for "open, save", etc.  Rather, I see a page transition and the website reports it has sent a file, but nothing else happens.  It appears that the file is being blocked or is not received.

    Advice?

     
  • Friday, December 14, 2012 3:33 PM
     
     
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    Dear Nicholas:

    How in the WORLD did you figure that out?

     
  • Thursday, January 10, 2013 6:47 PM
     
     
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    Nicholas, this answer is what solved the problem for me and others in my office as well, although it was hard to find through web searches.

    As a side note, I have a few users on Win 7x32 and the registry key is not the same, although it is quite similar.

    For Windows 7 32bit Instead of navigating to Wow6432Node, you simply find the same path directly from 'SOFTWARE' like this:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_MIME_HANDLING

    And in both cases, to be a little bit more specific, you are changing the value on 'iexplore.exe' from '0' to '1'

    If anyone does not know how to launch the reigstry editor, click on the start button, and in the search field type 'regedit', hit enter.

     
  • Wednesday, April 24, 2013 9:07 PM
     
     
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    Hi All, I have the same problem downloading on my Win7(IE9) laptop. iexplorer in the registry is already set to '1' in both HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_MIME_HANDLING and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_MIME_HANDLING. Anything else I need to check please?

    Many thanks in advance.

     
  • Wednesday, April 24, 2013 9:32 PM
     
     
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    I have the same issue here in a VDI setup affecting many users. This does not work either: http://support.microsoft.com/kb/2549423