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IE8/9 says every file "contained a file and was deleted"

Answered IE8/9 says every file "contained a file and was deleted"

  • Wednesday, April 06, 2011 1:46 PM
     
     
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    I have multiple computers on my domain that will not download files or attachments in IE8 and 9.  It says "<filename> contained a virus and was deleted".  Everything will download fine in Chrome and Firefox and these files do not contain viruses - it happens on every file I try to download, or every attachment in all emails.

     

    Is there a setting in IE that is causing this - it is happening on about 30 computers out of 100 in our domain - all with the same group policy settings for IE.

     

    We are clueless and frustrated to figure this out and ready to just roll out Chrome to everybody to fix the problem.  Any help would be appreciated.

     

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  • Thursday, April 07, 2011 4:10 AM
     
     
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    Hi,

     

    Even I had the same problem when I installed IE9 beta and RC versions. Once I installed the IE9 final release version, that error was automatically discorded and I am able to download all the files through IE.

    Even for IE8 install the latest update.

    But still I don't know the exact problem, but after updating to the latest version it is working for me.

     

    -AJ

     

    Aloysius Jegan
     
  • Friday, April 08, 2011 8:00 AM
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    Hi,

    Thanks for the post!

    Based on your situation, I recommend you follow the following step by step to narrow down this issue. (Temporarily disable the firewall/anti-virus software, perform it on a problematic computer, if the first step doesn't work then go to next one)

    1. Open Internet Explorer 9, click Safety - SmartScreen Filter, choose Turn Off SmartScreen Filter.

    2. Click Start, input Internet Explorer in the search box, run Internet Explorer (no add-ons)

    3. Reset the Internet Explorer. Click Tools - Internet Options - Advanced - Reset

    4. Try a  Clean Boot to check if there's any third party software conflicts.

    Regards,

    Miya

    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
  • Sunday, April 10, 2011 7:29 AM
     
     
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    I'm having the exact same problem, but it's also occuring with firefox.  I've given up and gone with google chrome as it is not affected by this problem.  I've disabled all the add-ons, run in safe mode, reset all the settings but all to no avail.  Good bye internet explorer.  All my downloads would get to 99% and then just disappear.  If wasn't until IE9 actually gave me a message that all the files contained viruses that I finally knew why.  Still cant fix it though.
    • Proposed As Answer by Roderic1026 Sunday, October 02, 2011 5:58 PM
    • Unproposed As Answer by Roderic1026 Sunday, October 02, 2011 5:58 PM
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  • Wednesday, September 28, 2011 4:53 PM
     
     
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    I am having this exact problem. With the exact same symptoms as keys3429 - Firefox has it's downloads deleted too. I've been able to get around it on FF by using DTA download manager. However the odd thing, even with safe mode, clean boot and no-add ons, with security set to low, it still manages to delete any file as a virus.

    As above, Chrome and Opera work fine.

     
  • Thursday, September 29, 2011 4:24 AM
     
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    I finally managed to solve this problem.  I had a look through my start up processes and programs using spybot search and destroy.  It flagged on of the entries as suspicious.  I removed it and since then have had no problems with IE or firefox.  I don't know what it was, it didn't seem to behave like a virus as the only thing affected were downloads but it's gone!  I can't remember all the details, I wish I had have written down what it was now.  But download spybot and get it to check the startup entries for you.  From memory one of the entries had no description which struck me as odd at the time.  Hopefully that helps someone out there fix this issue for you.
     
  • Sunday, October 02, 2011 6:01 PM
     
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    For Firefox, I ended up following the instructions on Mozilla's knowledgebase: http://kb.mozillazine.org/Unable_to_save_or_download_files

    under the section labelled Disable virus scanning in Firefox preferences - Windows

    I'm using a free version of AVG, which I believe was deleting the files once they finished downloading.  The steps in the knowledgebase seemed to make the problem go away.

     
  • Sunday, October 02, 2011 6:05 PM
     
     
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    I was also using the free version of AVG, but mine was a startup program in the windows registry. After removing the entry I was able to download with no problems in both Firefox and Internet explorer.  The fix above only works for firefox.
    • Edited by keys3429 Sunday, October 02, 2011 6:07 PM
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  • Saturday, October 22, 2011 8:22 PM
     
     
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    IT WORKED!!! Finally I found the correct way to solve it! I had the same problem, I couldn't download anything from internet from Internet Explorer 9 (I even disinstalled it and tried IE8, but there was always the same problem) and from Firefox. Chrome instead worked normally. I disinstalled all the latest security windows updates, but nothing changed. I had AVG free, I disinstalled it, but, again, nothing changed. I tried all the antivirus, antimalware and I couldn't find anything. At the end I found this post, I launched the System Startup Tool (from the advanced settings of Spybot Search & Destroy) and I found that despite I had disinstalled AVG I still had 3 entries in the list:

    Located: HK_LM:Run, AVG_TRAY (DISABLED)
    command: "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
       file: C:\Program Files (x86)\AVG\AVG2012\avgtray.exe

    Located: HK_LM:RunOnce, AvgUninstallURL (DISABLED)
    command: cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVZOVgtTlNWVkwtTzRCWlEtUUlNQ0wtUVREQ0gtNElKTUg"&"inst=NzctODIwODY2MTgwLUZMMTArMS1GT0krMTEtRERUKzg4MTktREQxMEYrMS1TVDEwRkFQUCsxLUYxME0xMkROKzEtVEJOKzEtVTEwKzEtU1QxMkZPSSsxLUYxMFVEKzMtRVVMQSsxLVNUMTJGQVBQKzEtU1RGMTBNMTJETSsx"&"prod=90"&"ver=2012.0.1831"&"mid=551dba8df42847d1b5f3c593afeac8f5-9477d55b79ebe1f3c510d531d59a9f1f72e839ca

    Located: HK_CU:RunOnce, spchecker (DISABLED)
      where: S-1-5-21-2457444324-1149154587-139019053-1000...
    command: "C:\Program Files (x86)\AVG\AVG10\Notification\SPCheckerTE.exe"
       file: C:\Program Files (x86)\AVG\AVG10\Notification\SPCheckerTE.exe

    I disabled them, I deleted the AVG folder in  C:\Program Files (still there despite disinstallation) and I could download again from IE9. No more Safety scan messages of the IE Downloader telling me that the file had a virus inside (whatever the file was)...

     

    Thank to this post by the way. No where else I could find the solution.

     
  • Tuesday, November 01, 2011 8:07 AM
     
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    For users using AVG free. And if this happened after a AVG upgrade, then THIS is easyest the solution:

    Download the AVG remover from http://www.avg.com/ww-en/utilities
    Chose if you have 64 or 32 bit.

    - Run AVG remove tool
    - Restart PC
    - Check IE now.. (Careful since no antivirus is installed)

    If you can download again, all works :)

    Install new AVG free, and downloads still works :)


     
  • Monday, November 28, 2011 7:22 PM
     
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    I had the same problem and had upgraded from AVG10 to AVG2012. I just found out that AVG10 was not uninstalled during the upgrade, so the two conflicted. To download files properly again I just deleted the AVG10 folder from C:/Proogram Files/AVG.
    • Proposed As Answer by reecei Monday, November 28, 2011 7:22 PM
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  • Wednesday, December 14, 2011 6:37 PM
     
     
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    THANK YOU! I uninstalled AVG10 folder (leaving AVG12 intact), and that totally fixed my download problem!

    I also had previously done the AVG remover route, install, uninstall, install to no avail.

     
  • Saturday, December 24, 2011 12:50 AM
     
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    ME TOO! Windows 7 system, recently upgraded from AVG10 to AVG2012. All downloads getting deleted in IE9 and Firefox.

    THANKS FOR YOUR SUGGESTIONS!

    Like you, I found AVG10 folder still in Program Files folder. Tried to delete, but 2 files were in use, so system would not allow me to delete the whole folder. Rebooted into Safe Mode and was able to delete them.

    After that, the downloading problem went away!

    It seems like a fault of the AVG installer that it does not properly uninstall the previous version. I'll try to tell AVG.

     

    • Proposed As Answer by MCStephen Saturday, December 24, 2011 12:50 AM
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  • Thursday, January 05, 2012 1:13 PM
     
     
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    A huge thank you for this SOLUTION reecei! This has been one of the more annoying issues I've run across and never really could find a straight-forward answer to this question until I read your post. Sure enough, in my case I had AVG9 and AVG10 directories in my C:/Program Files/AVG alongside my AVG2012. 

    If you are running AVG2012 and your symptoms are simply "*.exe contained a file and was deleted" please do not waste your time running AV or spyware scans, disabling anti-virus, resetting IE, or any other myriad of suggestions out there without first looking for previous versions of the program in C:/Program Files/AVG.

    As reecei points out, a simple deletion of the previous versions folders may be all that is necessary to put you right back in business!

     
  • Wednesday, February 08, 2012 5:46 AM
     
     
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    This solution fixed my problem after chasing it around for 3 hours.  I found it also deletes any *.msi files that I tried to download..  I hope AVG figures this out and publishes a bulletin so others don't have to find this the hard way.  Better yet, may they will adjust there installation program to delete the old versions of the software.  I have used the paid version of AVG on this system as well as 8 other machines for 3 releases.  Never noticed any problems until I installed AVG 2012 2 weeks ago

    Thanks for the help!!

     
  • Saturday, March 17, 2012 1:17 AM
     
     
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               To reecei

                  You are right on the money for this fix. Simple and it worked. This was my problem and I am glad I read down to your post because the others would have had me changing all kinds of crap..

    Thanks a lot

    Spiffy


    • Edited by Spiffmeister Saturday, March 17, 2012 1:18 AM
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  • Thursday, March 29, 2012 10:21 PM
     
     
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    Deleting the AVG folder in Program Files did it for me - I used to really love AVG but this uninstall problem is pretty bad. Thanks all - that was not easy to find a solution to.
     
  • Monday, October 01, 2012 6:44 AM
     
     
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    Removing AVG 2010 files worked a treat. Thank-you for a simple solution. Though it took me all day  to find this thread and solution. Nice

     
  • Wednesday, October 31, 2012 11:22 PM
     
     
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    Thank you so much.  This was exactly it for me, too.  I hope this information gets out more.  It took me a while to find it (searching through google).  Anyway, I had to delete the AVG 2010 directory as well.  I have Windows 7 and had to delete it from "Program Files (x86)".  First, I checked "Programs and Features" from the control panel, but only AVG 2012 showed up, so only deleting the directory is necessary.
     
  • Wednesday, January 09, 2013 2:44 PM
     
     
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    Also an old install of Norton AV can cause this problem. I had this problem on a client computer and spent days trying to figure it out. So make sure that you delete all files and folders of old AV.
     
  • Friday, April 12, 2013 11:39 PM
     
     
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    I have deleted all AVG folders and now I am able to download.

    Thank you very much!

     
  • Thursday, May 16, 2013 6:55 PM
     
     
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    LOL

    chicken egg story.

    how to download this file , when it is deleted because it contains a virus?  :)