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AnswerPassword Reset - RC1

  • Tuesday, November 03, 2009 1:46 PMGabriel Almada Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi. We're working on a Password Reset pilot with FIM RC1.

    We are able to initiate the FIM Add-in from the server logon screen, then reset the password. But we’re not able to initiate the FIM Add-in from any client computer, the application ask to talk to helpdesk or administrator and nothing is logged on event viewer. Using the same user in both procedures.

     

    The server and the client computers are in the same network (no firewalls). Windows Firewall in server and client computers are off.

     

    Any ideas?

    Thank you

     

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  • Tuesday, November 03, 2009 6:54 PMAnthonyHoMSFTUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Let me guess, for registration, you see the welcome screen, but when you click the client, you see an error; for reset, you click on the Reset Password link and see an error right away?


    If yes,
    open FIMService config file C:\Program Files\......\Microsoft.ResourceManagement.service.config
    search for externalHostName attribute.
    if you see localhost, that will cause this error because the client is trying to talk to localhost to get a token. That should be a resolvable hostname
     

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  • Tuesday, November 03, 2009 6:54 PMAnthonyHoMSFTUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Let me guess, for registration, you see the welcome screen, but when you click the client, you see an error; for reset, you click on the Reset Password link and see an error right away?


    If yes,
    open FIMService config file C:\Program Files\......\Microsoft.ResourceManagement.service.config
    search for externalHostName attribute.
    if you see localhost, that will cause this error because the client is trying to talk to localhost to get a token. That should be a resolvable hostname
     
  • Wednesday, November 04, 2009 12:57 PMGabriel Almada Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Your guess is correct.

    Followed your instructions and is working now!

    Thank you for your prompt help!

    Just one point: I did not find any instruction in the documentation about this configuration, do you plan to include this in the final documentation?

    Thank you again.
     
  • Wednesday, November 04, 2009 6:28 PMAnthonyHoMSFTUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hm, it's actually in the installation guide
    During setup, there is a screen that ask what is the address of the webservice and default is localhost.

    We have fixed that so the default will be empty by RTM