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Service Manager - ITIL and MOF Processes - Incident, Problem, Change, Release, Service Request Management

Service Manager - ITIL and MOF Processes - Incident, Problem, Change, Release, Service Request Management

Use this forum to discuss how to configure and use any of the ITIL/MOF solutions provided out of the box such as Incident, Problem, or Change, Relase, Service Request Management.

Filtering and SortingUse these options to narrow down the question and discussion list.

RepliesViews

522
urgent request
ahmed saber85 3 hours 57 minutes ago
Last Reply Andreas BaumgartenMVP33 minutes ago

62546
Service request filfillment- analyst comments and affected user gets notification
Gayathri Kandukuri Thursday, August 30, 2012 2:24 PM
Last Reply Andreas BaumgartenMVPMonday, June 17, 2013 11:58 AM

1125
Classification category changes
Ruben_LSB Wednesday, June 12, 2013 10:46 AM
Last Reply M FawziMVPWednesday, June 12, 2013 12:36 PM

3208
New Change relating to existing change automatically.
Amanda13 Monday, June 03, 2013 10:53 PM
Last Reply AndersAspMVPTuesday, June 04, 2013 1:35 PM

2172
Service Manager Default Classification
nanou42 Friday, May 31, 2013 2:37 PM
Last Reply M FawziMVPSunday, June 02, 2013 7:16 PM

194
Custom Email Notifications based off Category
Ronin8996 Thursday, May 30, 2013 5:19 PM
Last Reply M FawziMVPFriday, May 31, 2013 10:38 AM

0117
Question on real world use of Release Management - SCSM 2012
Marcel Hager Thursday, May 30, 2013 5:49 PM

1145
Implement ITIL-process into SCSM2012?
Moe,Peter Tuesday, May 28, 2013 1:29 PM
Last Reply BOVI Rémy Tuesday, May 28, 2013 2:31 PM

1174
Service Request - Return to Activity
Amanda13 Friday, May 24, 2013 4:01 AM
Last Reply BOVI Rémy Monday, May 27, 2013 8:32 AM

7403
Self-Service Portal - Common Offering Questions
Ronin8996 Friday, May 03, 2013 5:36 PM
Last Reply proxzy Friday, May 17, 2013 6:30 AM

4447
SCSM IR/PR/CR Category Ideas and Logic
Ronin8996 Thursday, April 25, 2013 6:06 PM
Last Reply Patrick Wahlmüller Tuesday, May 14, 2013 9:39 AM

1216
Update the status of SM incidents
雷龙 Monday, May 06, 2013 7:31 AM
Last Reply BOVI Rémy Monday, May 06, 2013 9:26 AM

3696
What happens when you escalate an incident in Service Manager 2012 SP1
Herb Winhoven Friday, March 08, 2013 7:53 PM
Last Reply Herb Winhoven Monday, April 29, 2013 9:11 PM

1240
SCSM PR Modification/update email escalations
Ronin8996 Thursday, April 25, 2013 4:32 PM
Last Reply Marcel ZehnerMVPSaturday, April 27, 2013 11:23 AM

1231
SCSM Major Problem Automation
Ronin8996 Thursday, April 25, 2013 4:25 PM
Last Reply Marcel ZehnerMVPSaturday, April 27, 2013 11:17 AM

2227
Request Offering Template User Prompt Validation
IanGlenn Tuesday, April 23, 2013 10:11 PM
Last Reply IanGlenn Thursday, April 25, 2013 9:59 PM

14349
Is there a way to pass the description from a review activity through to a runbook?
DavidSleznikow Tuesday, April 16, 2013 1:53 PM
Last Reply DavidSleznikow Tuesday, April 23, 2013 9:37 PM

3934
SCSM 2012 - Work Item Status Update -Service Request and activity status
Mrnur Thursday, February 28, 2013 4:46 PM
Last Reply Andreas BaumgartenMVPFriday, April 19, 2013 10:45 PM

1328
Escalation before existing SLA breaches !!
Shahid Roofi Sunday, April 07, 2013 11:43 PM
Last Reply Andreas BaumgartenMVPFriday, April 19, 2013 10:31 PM

1234
Fill out the Request offering over Self Service portal from more than one Division
Dennis Brich Monday, April 15, 2013 5:53 AM
Last Reply Andreas BaumgartenMVPFriday, April 19, 2013 10:25 PM

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