Problem with Windows 7 license deactivating.

Ask a question

Friday, October 21, 2011 1:45 PM

0
I work at a technical college and we have some laptops that when it connects to our school wireless network it gives a Windows 7 Build 7601 This copy is not geniune error. We are using a MAK key. I ran the MGA tool and got some diagnostic information. We're using an Enterprise MAK key using SCCM for imaging. We're using the key also from an active agreement number and we have about 800 activations left. I found two errors in the application log: Acquisition of genuine Ticket failed (hr=0xc004c532) for template Id 66c92374-d682-4d71-983e-d6ec-3f16059f. These laptops are set up with a generic student account with user permissions and will sometimes log into a student wireless network. We imaged the laptops on a domain.

I found a kb article here: http://support.microsoft.com/kb/2008385 and tried the solution to give the NetworkService account full control & read permissions to the HKEY_Users\s-1-5-20 hive but the account already has this. Also these laptops have System restore disabled and somehow the original image it was disabled. Not that this has anything to do with the license deactivating. I really hope someone can help.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-4QGD2
Windows Product Key Hash: hixDF3XKkGjDJgSIF28rxtoyXlI=
Windows Product ID: 55041-008-1351254-86883
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {6B6AB69E-1079-4BE3-891F-B07467ECD581}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6B6AB69E-1079-4BE3-891F-B07467ECD581}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1351254-86883</PID><PIDType>6</PIDType><SID>S-1-5-21-1312884137-2371064328-620986968</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="4"/><Date>20090415000000.000000+000</Date></BIOS><HWID>F3C43707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-135125-03-1033-7600.0000-2992010
Installation ID: 021341562582970746997156431245965582796831454004656093
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4QGD2
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 1
Trusted time: 10/20/2011 2:07:34 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:20:2011 14:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEAJJTs+M0TUPH+geqD4IYkrNoVEIe4mmZKZiZUtyqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   M09
FACP   DELL   M09
HPET   DELL   M09
MCFG   DELL   M09
____   DELL   M09
ASF!   DELL   M09
TCPA
SLIC   DELL   M09
SSDT   PmRef  CpuPm

Brother's and Sisters all Rise!
- Edited by Mr Mike2 Friday, October 21, 2011 1:50 PM
- Reply
- Quote

All Replies

Saturday, October 22, 2011 8:10 AM

0
Vista article, but the code & symptoms match: http://support.microsoft.com/kb/942969
Win7 article, no match for your code: http://support.microsoft.com/kb/938450

I suspect your imaging method is at fault. Are you using sysprep or manually performing a rearm before you capture your image?

Don
- Edited by Don - tesgroupMicrosoft Community Contributor Saturday, October 22, 2011 8:11 AM
- Reply
- Quote
Saturday, October 22, 2011 8:12 AM

0

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-135125-03-1033-7600.0000-2992010
Installation ID: 021341562582970746997156431245965582796831454004656093
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4QGD2
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 1
Trusted time: 10/20/2011 2:07:34 PM

Don
- Reply
- Quote
Sunday, October 23, 2011 3:35 AM

0
Well we use SCCM but were having some difficulties in learning SCCM in trying to capture an image so I used the Syprep & Capture feature in the Microsoft Light Touch deployment using MDT to create the .wim and then gave the .wim file to my co-worker and we deployed the .wim in SCCM. Is there a way to fix this in the registry?

I brought one of the laptops to my home to test and the license isn't deactivating while surfing on my home connection. I'm wondering if its not an issue with our network.

Brother's and Sisters all Rise!
- Edited by Mr Mike2 Sunday, October 23, 2011 3:36 AM updated
- Edited by Mr Mike2 Sunday, October 23, 2011 3:38 AM update
- Edited by Mr Mike2 Sunday, October 23, 2011 3:38 AM
- Edited by Mr Mike2 Sunday, October 23, 2011 3:39 AM
- Edited by Mr Mike2 Sunday, October 23, 2011 3:41 AM
- Edited by Mr Mike2 Sunday, October 23, 2011 3:43 AM
- Reply
- Quote
Sunday, October 23, 2011 3:59 AM

0
Perhaps the machine has successfully (re)activated, to the MS Activation Servers, via your home internet connection?
And this may not be possible via your organisation's network?

Some helpful articles in the MDT forum: http://social.technet.microsoft.com/Forums/en-US/mdt/thread/e8714e2c-f10b-4f70-aef1-732936516b24

if you run the MGA diagnostic on this machine again (now you've had it at home), or, run (elevated) cscript slmgr.vbs /dli
the situation may have changed, and either of these utilities should reflect/explain the current state.

Don
- Edited by Don - tesgroupMicrosoft Community Contributor Sunday, October 23, 2011 4:01 AM
- Reply
- Quote
Sunday, October 23, 2011 2:46 PM

0
It hasn't deactivated at home yet but I'll run the MGA tool again shortly. Ok here it is.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-4QGD2
Windows Product Key Hash: hixDF3XKkGjDJgSIF28rxtoyXlI=
Windows Product ID: 55041-008-1351254-86883
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {83041A6E-C342-4D8C-BCF4-BD0C0ECDD734}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{83041A6E-C342-4D8C-BCF4-BD0C0ECDD734}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1351254-86883</PID><PIDType>6</PIDType><SID>S-1-5-21-1180519213-3340061225-886046271</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="4"/><Date>20090415000000.000000+000</Date></BIOS><HWID>D2183C07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-135125-03-1033-7600.0000-2992010
Installation ID: 004912390000809740352895504436578320367873289455904316
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4QGD2
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 10/23/2011 10:03:12 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:21:2011 16:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEAJJQgw80TUPH+geqD4IYkrFJREIe4mmZKvmj+ECqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   M09
FACP   DELL   M09
HPET   DELL   M09
MCFG   DELL   M09
____   DELL   M09
ASF!   DELL   M09
TCPA
SLIC   DELL   M09
SSDT   PmRef  CpuPm

Brother's and Sisters all Rise!
- Edited by Mr Mike2 Sunday, October 23, 2011 3:04 PM sending another mga diagnostic file.
- Reply
- Quote
Sunday, October 23, 2011 3:20 PM

0

Am I reading this wrong? MDT 2010 only supports retail keys not Volume license keys. I see there is a way to add the MAK key in two locations. Here is the article and part of a paragraph I found.

While deploying Windows 7 Enterprise VL with MDT 2010, the typical behaviour would be to include the activation key in the customisation wizard used to create a Task Sequence for the deployment of the Windows 7 operating system. By design, the Task Sequence wizard is designed to support retail activation keys, not volume license keys. The difference is subtle, but important to the context of this scenario.

http://blogs.technet.com/b/deploymentguys/archive/2009/03/30/deploying-windows-7-vl-with-mak-multiple-access-keys-using-mdt-2010.aspx
Brother's and Sisters all Rise!
- Reply
- Quote
Sunday, October 23, 2011 8:16 PM

0

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-4QGD2
Windows Product Key Hash: hixDF3XKkGjDJgSIF28rxtoyXlI=
Windows Product ID: 55041-008-1351254-86883
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {83041A6E-C342-4D8C-BCF4-BD0C0ECDD734}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-135125-03-1033-7600.0000-2992010
Installation ID: 004912390000809740352895504436578320367873289455904316
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4QGD2
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 10/23/2011 10:03:12 AM

Ok, so it looks fine now. (re) activation has occurred/succeeded.
Don
- Reply
- Quote
Sunday, October 23, 2011 8:20 PM

0

According to the article, MDT2010beta1 had this issue, but it was resolved in beta2, and is therefore not an issue (unless you are using beta1?)
Don
- Reply
- Quote
Sunday, October 23, 2011 8:48 PM

0
No I'm using the mdt 2010 with update 1. I guess I'll have to test this laptop if it deactivates again when I bring it back to work tomorrow because we've reactivated them and the same laptops have deactivated.
Brother's and Sisters all Rise!
- Edited by Mr Mike2 Sunday, October 23, 2011 8:50 PM
- Reply
- Quote
Monday, October 24, 2011 7:27 AM

0

are you using any kind of steady-state or deep freeze (revert to snapshot or similar) products?
Don
- Reply
- Quote
Monday, October 24, 2011 12:47 PM

0

We are using Deep Freeze. I had initially thought that was the issue also and sent several emails to Faronics. I sent them one of our laptops that deactivated. They said that while they had the laptop it didn't deactivate on their network. I am at work right now and brought the laptop back to work and am connected to the wireless waiting to see if this laptop will deactivate. Don - Thanks for all your help so far. I really appreciate this.
Brother's and Sisters all Rise!
- Reply
- Quote
Monday, October 24, 2011 2:27 PM

0

Should the Software Protection Service be enabled and what is it? I see the service is stopped but set to (Automatic) Delayed Start.
Brother's and Sisters all Rise!
- Reply
- Quote
Monday, October 24, 2011 4:08 PM

0

"Mr Mike2" wrote in message news:ab3139f1-9532-46c8-91f1-634b19ccdbc3...

Should the Software Protection Service be enabled and what is it? I see the service is stopped but set to (Automatic) Delayed Start.

Brother's and Sisters all Rise!

That setting is perfectly normal – it runs every time the machine boots to check the Activation/validation status, and then often sleeps until the next trigger.

It’s part of the WGA/WAT system that helps protect the PC – and also gives rise to the non-genuine notifications <eg>

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, October 24, 2011 5:37 PM

0

If I change this service to start automatically this may cut down on our deactivations possibly?
Brother's and Sisters all Rise!
- Reply
- Quote
Monday, October 24, 2011 5:45 PM

1

"Mr Mike2" wrote in message news:59abc85b-01db-47b9-933c-23e6361b990d...

If I change this service to start automatically this may cut down on our deactivations possibly?
Brother's and Sisters all Rise!

No – it’s more likely to increase them, since the delay is there to allow other processes to complete before the SPPSVC starts work, and starting it earlier is almost certain to lead to race conditions.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, October 31, 2011 8:07 PM

0

I wish I could figure this out. We're still having trouble with this.
Brother's and Sisters all Rise!
- Reply
- Quote
Monday, October 31, 2011 11:16 PM

0

Have you eliminated Deep Freeze as a cause/contributor?
If so, maybe it's time to log a call with MS.
Don
- Reply
- Quote
Tuesday, November 01, 2011 12:02 PM

1
"Don - tesgroup" wrote in message news:33034a93-d382-436f-b162-ba5a5dec2f9c...

Have you eliminated Deep Freeze as a cause/contributor?
If so, maybe it's time to log a call with MS.
Don

+1

All I can suggest is a call to WGA support – they may be able to help.

WGA Support can be found here-

North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed As Answer by Ed Price - MSFTMicrosoft Employee Thursday, July 12, 2012 12:06 AM
- Reply
- Quote
Wednesday, November 02, 2011 1:01 PM

0
Don - We shipped a laptop up to Faronics support and they had it for a week and they said the laptop never deactivated when they had it. I probably will have to call Microsoft but my boss has to approve the call. Thanks for your help!
Brother's and Sisters all Rise!
- Edited by Mr Mike2 Wednesday, November 02, 2011 1:03 PM
- Marked As Answer by Carey FrischMVP Monday, June 11, 2012 3:35 AM
- Reply
- Quote
Monday, December 26, 2011 7:49 PM

1

Buddy the SPPSVC is the main service that should be started in order to perform any activation related operation properly.

If that doesnot starts then there is some serious corruption in your machines.

Please start the service first. !!
MC Naveen Kannan | Support Engineer | Windows Server Setup Team | Microsoft Enterprise Platforms Support |
- Reply
- Quote

Problem with Windows 7 license deactivating.

All Replies

Products

Resources

Solutions

Updates

Trials

Related Sites

Training

Certifications

Other resources

Support by product

Other support links

Not an IT pro?