Quicken 2007/Vista install problems

Locked

• Sunday, March 18, 2007 3:43 PM

   

   
  

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  As anyone can see by the (lengthy) attached emails below, I have had many problems installing Quicken 2007 Premier under Vista. I finally by following he example in the final email, got it to install and partially work. I say partially, because although my account on my laptop is also an Administrator account type, it will not run under my account, just the seperate ADMIN account. I even tried running the install in Safe Mode and that did not help either.

   

  Does anyone have any idea why although these are both Administrator accounts, why does one behave differently than the other but neither work correctly in 'Safe Mode'. Any help/suggestions will be appreciated!

   

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  Dear Randy, Thank you for contacting Quicken Customer Care. Randy, if it worked in other account, it means it is an issue with your account in which you are facing this issue. If it is administrator account, I will suggest you to delete and re-setup it to resolve this issue. For more information, I will suggest you to contact Microsoft support as these user profiles are created within operating system. With these steps, we have find that it is an issue with this account and not with your data file or Quicken program. Best of luck. Respectfully, Sumit M. Quicken Customer Care
  Customer (Randy)	03/17/2007 02:55 PM
  Sumit, Thank you, for some reason your suggest made 2007 available for me to access. I don’t really understand why though. I have my user account set up as an Administrator (account type = Administrator) and always have since this is my personal laptop. I also had one user with the name of ‘Admin’ that I had entered previously. I did install Quicken under the ‘Admin’ account and it looks like it works. Again, I don’t know why, but I really need to know since that account is no different to my account (that I know of) except for the name. The Admin account also does not have access to the same applications and email folders as my account does, so I really would like to go back to using my own account. After I installed using the Admin account, I did try signing in with my own account and 2007 came up with the error I mentioned (seen further down) in the previous email concerning my issues. I did go back and sign in as Admin and 2007 still worked. So my question now is how do I get it to work under my account? (remember, I did try bring Vista up in Safe Mode and that did not help). Again, thanks for getting me this far, now if you can just make it work under my account. Randy SUBJECT New problem and I use Windows Vista DISCUSSION THREAD RESPONSE (SUMIT M.) 03/16/2007 08:21 PM Dear Randy, Thank you for contacting Quicken Customer Care. Randy, if you have checked this issue in the safe mode, then the next steps you need to do to troubleshoot this issue is as follows. Setup a new Administrator Account Step 1 - Click the Microsoft Windows Start menu, choose Settings, choose Control Panel, and then double-click Users and Passwords. Step 2 - From the User tab, click Add User, and then follow the onscreen instructions to create a user account with administrative permissions. Step 3 - Restart your computer, and then log in with the new administrator account. Step 4 - Attempt to install the Quicken program again. Randy, if you still face this issue, please check it on other system as there is no such known issue with Quicken 2007 on Vista. It will also confirm the system issue. Thank you for your co-operation. Respectfully, Sumit M. Quicken Customer Care CUSTOMER (RANDY ) 03/16/2007 07:55 PM It’s unfortunate, but nothing I am asked to do seems to work. It may seem like a simple unlock code problem but I have followed several suggestions for the past couple of days and they have all ended up not working. As far as downloading the software from the link you provided, I have done that. I also did the same from the live chat person I talked to last night and tonight I got a different suggestion from the live chat person I talked to. I also received about 3 other emails during the day with the same link and some other Request ID’s. They all have told me that the download will not ask for an unlock code. This is true to a point, but all the downloads ended up with the error message that I stated previously: UNABLE TO COMPLETE THE UNLOCK PROCESS. PLEASE USE THE HELP MENU, SELECT ENTER UNLOCK CODE AND CLICK CONTINUE TO RETURN TO SHOP INTUIT, AND TRY AGAIN. This error appears on all of the software even though unlike the CD installation, the downloaded software does not ask me to key in the unlock code prior to attempting to install the software. I assume that this is what you mean by stating ‘It will not ask for any unlock code.’ It still ends up with the message I stated above. The live chat person I talked to this evening tried to get me to download the software also, but I explained the same to him as I did to you, I still get the message above. Well he asked me to try installing and/or running Quicken 2007 Premier while Windows Vista was in ‘Safe Mode’. Well I did try that and it would not install at all, it gave me the error: ‘Exit Code: 1601.’ I tried to look it up on your website but only found one message (What if I get a 1601 error when installing Quicken?) that talked about this error code and it was very generic and did not state what causes it. I have been trying to Install and Run Quicken 2007 since last Sunday and I have just had one problem after the other. Under the circumstances I would not even consider paying even $2 for a ‘ replacement CD’, especially since once I get beyond these problems (if I can), if you added it to my download list on your website, I could download it for free anytime I needed to. I am really disappointed with this version of Quicken. I have been using your software for several years and never had any issues remotely similar to these. Thanks for any possible help you can provide to me, Randy SUBJECT New problem and I use Windows Vista DISCUSSION THREAD RESPONSE (SUMIT M.) 03/16/2007 04:25 PM Dear Randy , Thank you for contacting Quicken Customer Care. Randy, if I understand it correctly, you are facing problem in unlocking Quicken. Randy, in this case, I will suggest you to please visit the following given link and download setup file to reinstall Quicken. It will not ask for any unlock code. Request ID: 815665313 or 1111726826 Download URL: https://orderupdate.intuit.com/quicken/downloadrequest.htmlhttps://orderupdate.intuit.com/quicken/downloadrequest.html Please enter the Request ID carefully as it will work only once and valid for next 24 hrs. only. Select Save option to save download file on the desktop. I will also suggest you to place an order for Replacement CD for $2 + Shipping & Charges + Tax so that you can avoid such issue. You can contact us on Phone Support at (800) 811 8766 from Monday to Friday between 5:00 a.m. to 5:00 p.m. (PST) to place the order. Randy, I hope the information which I am sending will be helpful to you. If you need any further assistance, please reply to us with the results you get after performing the steps. We will be glad to assist you further. Your satisfaction with Quicken products and our services is very important to us. Respectfully, Sumit M. Quicken Customer Care CUSTOMER (RANDY BEELER) 03/16/2007 12:10 PM Sorry about the attachment. I am including it again in the email, but also typing the error text below. The error is: QUICKEN IS UNABLE TO COMPLETE THE UNLOCK PROCESS. PLEASE USE THE HELP MENU, SELECT ENTER UNLOCK CODE AND CLICK CONTINUE TO RETURN TO SHOP INTUIT, AND TRY AGAIN. Unfortunately, the error keeps coming up even when I click OK, so I cannot go to the Help Menu. This all happens after I click the Quicken 2007 desktop Icon and Quicken displays its window and it shows the Quicken 2007 Premier heading at the top of the window along with ‘File’ and ‘Help’ menus, but they are disabled anyway. AAs far as the rest of your email, I have uninstall and re-installed Quicken several time and yes, I did attempt to install it to another directory ‘Quicken2007’ but I always ended up with the same results. If you could also add Quicken 2007 to the Quicken My Downloads list so that I will be able to access it any time I need to, that will be great. Thanks for your help. Randy
  Response (Sumit M.)	03/16/2007 08:21 PM
  Dear Randy , Thank you for contacting Quicken Customer Care. Randy, if you have checked this issue in the safe mode, then the next steps you need to do to troubleshoot this issue is as follows. Setup a new Administrator Account Step 1 - Click the Microsoft Windows Start menu, choose Settings, choose Control Panel, and then double-click Users and Passwords. Step 2 - From the User tab, click Add User, and then follow the onscreen instructions to create a user account with administrative permissions. Step 3 - Restart your computer, and then log in with the new administrator account. Step 4 - Attempt to install the Quicken program again. Randy, if you still face this issue, please check it on other system as there is no such known issue with Quicken 2007 on Vista. It will also confirm the system issue. Thank you for your co-operation. Respectfully, Sumit M. Quicken Customer Care
  Customer (Randy)	03/16/2007 07:55 PM
  It’s unfortunate, but nothing I am asked to do seems to work. It may seem like a simple unlock code problem but I have followed several suggestions for the past couple of days and they have all ended up not working. As far as downloading the software from the link you provided, I have done that. I also did the same from the live chat person I talked to last night and tonight I got a different suggestion from the live chat person I talked to. I also received about 3 other emails during the day with the same link and some other Request ID’s. They all have told me that the download will not ask for an unlock code. This is true to a point, but all the downloads ended up with the error message that I stated previously: UNABLE TO COMPLETE THE UNLOCK PROCESS. PLEASE USE THE HELP MENU, SELECT ENTER UNLOCK CODE AND CLICK CONTINUE TO RETURN TO SHOP INTUIT, AND TRY AGAIN. This error appears on all of the software even though unlike the CD installation, the downloaded software does not ask me to key in the unlock code prior to attempting to install the software. I assume that this is what you mean by stating ‘It will not ask for any unlock code.’ It still ends up with the message I stated above. The live chat person I talked to this evening tried to get me to download the software also, but I explained the same to him as I did to you, I still get the message above. Well he asked me to try installing and/or running Quicken 2007 Premier while Windows Vista was in ‘Safe Mode’. Well I did try that and it would not install at all, it gave me the error: ‘Exit Code: 1601.’ I tried to look it up on your website but only found one message (What if I get a 1601 error when installing Quicken?) that talked about this error code and it was very generic and did not state what causes it. I have been trying to Install and Run Quicken 2007 since last Sunday and I have just had one problem after the other. Under the circumstances I would not even consider paying even $2 for a ‘ replacement CD’, especially since once I get beyond these problems (if I can), if you added it to my download list on your website, I could download it for free anytime I needed to. I am really disappointed with this version of Quicken. I have been using your software for several years and never had any issues remotely similar to these. Thanks for any possible help you can provide to me, Randy From: Quicken Customer Care [mailto:customercare@quicken.com] SENT: Friday, March 16, 2007 6:26 PM TO: randykb@satx.rr.com; randykb_1900@yahoo.com SUBJECT: New problem and I use Windows Vista [Incident: 070315-001271] Recently you requested assistance from Quicken Customer Care. Below is a summary of your request and our response. We are committed to resolving this issue to your complete satisfaction. Thank you for allowing us to be of service to you. SUBJECT New problem and I use Windows Vista DISCUSSION THREAD RESPONSE (SUMIT M.) 03/16/2007 04:25 PM Dear Randy, Thank you for contacting Quicken Customer Care. Randy, if I understand it correctly, you are facing problem in unlocking Quicken. Randy, in this case, I will suggest you to please visit the following given link and download setup file to reinstall Quicken. It will not ask for any unlock code. Request ID: 815665313 or 1111726826 Download URL: https://orderupdate.intuit.com/quicken/downloadrequest.htmlhttps://orderupdate.intuit.com/quicken/downloadrequest.html Please enter the Request ID carefully as it will work only once and valid for next 24 hrs. only. Select Save option to save download file on the desktop. I will also suggest you to place an order for Replacement CD for $2 + Shipping & Charges + Tax so that you can avoid such issue. You can contact us on Phone Support at (800) 811 8766 from Monday to Friday between 5:00 a.m. to 5:00 p.m. (PST) to place the order. Randy, I hope the information which I am sending will be helpful to you. If you need any further assistance, please reply to us with the results you get after performing the steps. We will be glad to assist you further. Your satisfaction with Quicken products and our services is very important to us. Respectfully, Sumit M. Quicken Customer Care CUSTOMER (RANDY ) 03/16/2007 12:10 PM Sorry about the attachment. I am including it again in the email, but also typing the error text below. The error is: QUICKEN IS UNABLE TO COMPLETE THE UNLOCK PROCESS. PLEASE USE THE HELP MENU, SELECT ENTER UNLOCK CODE AND CLICK CONTINUE TO RETURN TO SHOP INTUIT, AND TRY AGAIN. Unfortunately, the error keeps coming up even when I click OK, so I cannot go to the Help Menu. This all happens after I click the Quicken 2007 desktop Icon and Quicken displays its window and it shows the Quicken 2007 Premier heading at the top of the window along with ‘File’ and ‘Help’ menus, but they are disabled anyway. AAs far as the rest of your email, I have uninstall and re-installed Quicken several time and yes, I did attempt to install it to another directory ‘Quicken2007’ but I always ended up with the same results. If you could also add Quicken 2007 to the Quicken My Downloads list so that I will be able to access it any time I need to, that will be great. Thanks for your help. Randy From: Quicken Customer Care [mailto:customercare@quicken.com] SENT: Friday, March 16, 2007 12:54 AM TO: randykb@satx.rr.com; randykb_1900@yahoo.com SUBJECT: New problem and I use Windows Vista [Incident: 070315-001271] Recently you requested assistance from Quicken Customer Care. Below is a summary of your request and our response. We are committed to resolving this issue to your complete satisfaction. Thank you for allowing us to be of service to you. SUBJECT New problem and I use Windows Vista DISCUSSION THREAD RESPONSE (KARAN K.) 03/15/2007 10:53 PM Dear Randy , Thank you for contacting Quicken Customer Care. Randy, if I understand yo correctly that you are not able to access help as you are getting error message. I would like to inform you that we were not able to view attachment. Request you to resend the attachment again. Also, please write down the exact error message for me? Also, are you able to open Quicken? Also, we need to reinstall Quicken to new folder. Please follow the exact steps for reinstallation of Quicken to new folder :- 1) Un install Quicken -- Go to Start-Control Panel-Add/Remove Programs. From the list of the programs that appears, please select Quicken 2007 and then click on the Add/Remove button. 2) Double click on the downloaded set up file and start installing. 3) Now, if Quicken provides you an option to install to a directory, please choose to install Quicken to the following path...C:\ 4) Please do not install in "quicken" folder, please create any other folder on C drive say C:\Quicken2007. 5) Now, continue installing Quicken. 6) Check for updates, if any. Now open Quicken and use it. Randy, please try the steps and I am sure that this will resolve your issue. Have a nice day. If you need additional assistance, please reply to this e-mail or visit our support site at http://support.quicken.intuit.comhttp://support.quicken.intuit.com where you can search our knowledge base or chat live with an agent. Have a great day and thank you for using Quicken! Respectfully, Karan K. Quicken Customer Care CUSTOMER (RANDY) 03/15/2007 05:47 PM I was able to talk to someone on live chat this evening and he let me access a download of 2007 Premeir. I previously had an issue tryin to unlock the software from the CD, but I was able to install and now I get the attached message. I can not do what it says because the message will not go away even when I click OK, it just pops bak up so I cannot access the help menu. Please help me Protect your most important data and put your mind at ease. Try Quicken Online Backup FREE for 30 Days Intuit Inc., 2800 E. Commerce Center Place, Tucson, AZ 85706 ==================== application File Attachment ==================== quciken unlock problem.docx, 87870 bytes, discarded: maximum attachment size exceeded RESPONSE (KARAN K.) 03/15/2007 10:53 PM Dear Randy , Thank you for contacting Quicken Customer Care. Randy, if I understand yo correctly that you are not able to access help as you are getting error message. I would like to inform you that we were not able to view attachment. Request you to resend the attachment again. Also, please write down the exact error message for me? Also, are you able to open Quicken? Also, we need to reinstall Quicken to new folder. Please follow the exact steps for reinstallation of Quicken to new folder :- 1) Un install Quicken -- Go to Start-Control Panel-Add/Remove Programs. From the list of the programs that appears, please select Quicken 2007 and then click on the Add/Remove button. 2) Double click on the downloaded set up file and start installing. 3) Now, if Quicken provides you an option to install to a directory, please choose to install Quicken to the following path...C:\ 4) Please do not install in "quicken" folder, please create any other folder on C drive say C:\Quicken2007. 5) Now, continue installing Quicken. 6) Check for updates, if any. Now open Quicken and use it. Randy, please try the steps and I am sure that this will resolve your issue. Have a nice day. If you need additional assistance, please reply to this e-mail or visit our support site at http://support.quicken.intuit.com where you can search our knowledge base or chat live with an agent. Have a great day and thank you for using Quicken! Respectfully, Karan K. Quicken Customer Care CUSTOMER (RANDY ) 03/15/2007 05:47 PM I was able to talk to someone on live chat this evening and he let me access a download of 2007 Premeir. I previously had an issue tryin to unlock the software from the CD, but I was able to install and now I get the attached message. I can not do what it says because the message will not go away even when I click OK, it just pops bak up so I cannot access the help menu. Please help me Protect your most important data and put your mind at ease. Try Quicken Online Backup FREE for 30 Days Intuit Inc., 2800 E. Commerce Center Place, Tucson, AZ 85706 ==================== text File Attachment ==================== Attachment 2.txt, 17446 bytes, added to incident
  Response (Sumit M.)	03/16/2007 04:25 PM
  Dear Randy , Thank you for contacting Quicken Customer Care. Randy, if I understand it correctly, you are facing problem in unlocking Quicken. Randy, in this case, I will suggest you to please visit the following given link and download setup file to reinstall Quicken. It will not ask for any unlock code. Request ID: 815665313 or 1111726826 Download URL: https://orderupdate.intuit.com/quicken/downloadrequest.htmlhttps://orderupdate.intuit.com/quicken/downloadrequest.html Please enter the Request ID carefully as it will work only once and valid for next 24 hrs. only. Select Save option to save download file on the desktop. I will also suggest you to place an order for Replacement CD for $2 + Shipping & Charges + Tax so that you can avoid such issue. You can contact us on Phone Support at (800) 811 8766 from Monday to Friday between 5:00 a.m. to 5:00 p.m. (PST) to place the order. Randy, I hope the information which I am sending will be helpful to you. If you need any further assistance, please reply to us with the results you get after performing the steps. We will be glad to assist you further. Your satisfaction with Quicken products and our services is very important to us. Respectfully, Sumit M. Quicken Customer Care
  Customer (Randy )	03/16/2007 12:10 PM
  Sorry about the attachment. I am including it again in the email, but also typing the error text below. The error is: QUICKEN IS UNABLE TO COMPLETE THE UNLOCK PROCESS. PLEASE USE THE HELP MENU, SELECT ENTER UNLOCK CODE AND CLICK CONTINUE TO RETURN TO SHOP INTUIT, AND TRY AGAIN. Unfortunately, the error keeps coming up even when I click OK, so I cannot go to the Help Menu. This all happens after I click the Quicken 2007 desktop Icon and Quicken displays its window and it shows the Quicken 2007 Premier heading at the top of the window along with ‘File’ and ‘Help’ menus, but they are disabled anyway. AAs far as the rest of your email, I have uninstall and re-installed Quicken several time and yes, I did attempt to install it to another directory ‘Quicken2007’ but I always ended up with the same results. If you could also add Quicken 2007 to the Quicken My Downloads list so that I will be able to access it any time I need to, that will be great. Thanks for your help. Randy From: Quicken Customer Care [mailto:customercare@quicken.com] SENT: Friday, March 16, 2007 12:54 AM TO: randykb@satx.rr.com; randykb_1900@yahoo.com SUBJECT: New problem and I use Windows Vista [Incident: 070315-001271] Recently you requested assistance from Quicken Customer Care. Below is a summary of your request and our response. We are committed to resolving this issue to your complete satisfaction. Thank you for allowing us to be of service to you. SUBJECT New problem and I use Windows Vista DISCUSSION THREAD RESPONSE (KARAN K.) 03/15/2007 10:53 PM Dear Randy , Thank you for contacting Quicken Customer Care. Randy, if I understand yo correctly that you are not able to access help as you are getting error message. I would like to inform you that we were not able to view attachment. Request you to resend the attachment again. Also, please write down the exact error message for me? Also, are you able to open Quicken? Also, we need to reinstall Quicken to new folder. Please follow the exact steps for reinstallation of Quicken to new folder :- 1) Un install Quicken -- Go to Start-Control Panel-Add/Remove Programs. From the list of the programs that appears, please select Quicken 2007 and then click on the Add/Remove button. 2) Double click on the downloaded set up file and start installing. 3) Now, if Quicken provides you an option to install to a directory, please choose to install Quicken to the following path...C:\ 4) Please do not install in "quicken" folder, please create any other folder on C drive say C:\Quicken2007. 5) Now, continue installing Quicken. 6) Check for updates, if any. Now open Quicken and use it. Randy, please try the steps and I am sure that this will resolve your issue. Have a nice day. If you need additional assistance, please reply to this e-mail or visit our support site at http://support.quicken.intuit.comhttp://support.quicken.intuit.com where you can search our knowledge base or chat live with an agent. Have a great day and thank you for using Quicken! Respectfully, Karan K. Quicken Customer Care CUSTOMER (RANDY ) 03/15/2007 05:47 PM I was able to talk to someone on live chat this evening and he let me access a download of 2007 Premeir. I previously had an issue tryin to unlock the software from the CD, but I was able to install and now I get the attached message. I can not do what it says because the message will not go away even when I click OK, it just pops bak up so I cannot access the help menu. Please help me Protect your most important data and put your mind at ease. Try Quicken Online Backup FREE for 30 Days Intuit Inc., 2800 E. Commerce Center Place, Tucson, AZ 85706 ==================== application File Attachment ==================== quciken unlock problem.docx, 87870 bytes, discarded: maximum attachment size exceeded
  Response (Karan K.)	03/15/2007 10:53 PM
  Dear Randy, Thank you for contacting Quicken Customer Care. Randy, if I understand yo correctly that you are not able to access help as you are getting error message. I would like to inform you that we were not able to view attachment. Request you to resend the attachment again. Also, please write down the exact error message for me? Also, are you able to open Quicken? Also, we need to reinstall Quicken to new folder. Please follow the exact steps for reinstallation of Quicken to new folder :- 1) Un install Quicken -- Go to Start-Control Panel-Add/Remove Programs. From the list of the programs that appears, please select Quicken 2007 and then click on the Add/Remove button. 2) Double click on the downloaded set up file and start installing. 3) Now, if Quicken provides you an option to install to a directory, please choose to install Quicken to the following path...C:\ 4) Please do not install in "quicken" folder, please create any other folder on C drive say C:\Quicken2007. 5) Now, continue installing Quicken. 6) Check for updates, if any. Now open Quicken and use it. Randy, please try the steps and I am sure that this will resolve your issue. Have a nice day. If you need additional assistance, please reply to this e-mail or visit our support site at http://support.quicken.intuit.com where you can search our knowledge base or chat live with an agent. Have a great day and thank you for using Quicken! Respectfully, Karan K. Quicken Customer Care
  Customer (Randy)	03/15/2007 05:47 PM
  I was able to talk to someone on live chat this evening and he let me access a download of 2007 Premeir. I previously had an issue tryin to unlock the software from the CD, but I was able to install and now I get the attached message. I can not do what it says because the message will not go away even when I click OK, it just pops bak up so I cannot access the help menu. Please help me