winword.exe crash
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Thursday, August 27, 2009 1:01 AMI get this problem below every time I open word. I can not used my mouse to highlight copy or paste. What do I do to fix this?
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Fault Module Name: mso.dll
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 4542867b
Exception Code: c0000005
Exception Offset: 0003977b
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
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All Replies
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Thursday, August 27, 2009 2:30 AMHonestly, I'd suggest running Windows Update, and updating your Office install - yours is rather behind (at least one, if not two Service Packs.) Service Packs 1 and 2 for Office 2007 have done a lot for stability (as well as security.)
If Windows Update doesn't show any updates for Office, then upgrade WU to Microsoft Update.
See http://www.microsoft.com/windows/downloads/windowsupdate/learn/windowsvista.mspx#ESC for instructions on how to do this.
HTH,
Chris
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