Sign in
 
HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums
Windows Client >
> 
> 
Print jobs get stuck, can't delete printer, can't re-add the same printer

Proposed Print jobs get stuck, can't delete printer, can't re-add the same printer

  • Monday, July 05, 2010 11:17 PM
     
     
    Sign In to Vote
    1
    I have an HP 952C which worked fine until recently. Now it won't print - the jobs show in the queue and I can delete them, but they won't print. I hooked the printer up to my laptop and it works fine. It is connected via USB. If I try to delete the printer, it automatically says that the printers are not responding (in task manager). If I unplug it from the USB, there is no indication of a change in hardware or any indication when I plug it back in. I have tried different USB ports but it makes no difference. When I look at the printer properties and try to click on the ports tab, it also quits responding. I have been reading through this forum and was able to finally delete jobs by stopping and starting the print spooler. Does anyone have any ideas?
     

All Replies

  • Wednesday, July 14, 2010 1:58 PM
     
     Proposed
    Sign In to Vote
    7

    The solution is to clear the print queue manually. This is done on the computer to which the printer is connected.

          Turn off your printer.
          Right click Computer (in the Windows 7 Start Menu) or My Computer (on your desktop), and click Manage
          In the resulting dialog, expand Services and Applications, then click on Services. Scroll down the resulting list to find Print Spooler.
          Right click on Print Spooler and click on Properties.
          Print Spooler Properties
          Click on Stop to stop the print spooler. (You can leave this dialog open.)
          Now, use Windows Explorer to navigate to the folder c:\Windows\System32\spool\PRINTERS. A quick way to do this is to click on Start then Run and then enter "c:\Windows\System32\spool\PRINTERS" as the item to run.
          Delete the contents of this folder.
          Back at the Printer Spooler Properties dialog, click on Start.
          Turn your printer back on.Print something.

    If your printing problem was related to a stuck printer queue, you should now be able to print again or get more information and help from here for printer help.

    Hope this helps you.

    • Proposed As Answer by wragby104 Saturday, September 08, 2012 12:47 PM
    •  
     
  • Sunday, August 01, 2010 12:59 AM
     
     
    Sign In to Vote
    0

     

    Well it sure helped me anyway: it worked .. after an hour of trying other things!   Thanks

     
  • Thursday, May 12, 2011 9:43 PM
     
     
    Sign In to Vote
    0

    I have an HP Photosmart c4680 and it was doing the same thing.Wont print because it had a document in queue that would not allow me to print or delete. I tried everything for several days until I read and tried your solution above. It was back up and printing in no time. Thank you sooo much. Just in time for my daughter's project which is due tomorrow. It set her back a couple of days but at least she can get printing now.  THanks again.

     
  • Monday, June 13, 2011 5:02 PM
     
     
    Sign In to Vote
    0
    This solution worked!! You are awesome, I called the tech support for my company and they had no answers and told me to go online - alot of people having the same issue. Someone else recommended just stoping and starting the print spooler but the key is deleting the files in the folder. Now that I have wasted hours on my own I can get back to work. Well, at least my boss is happy. Thanks Again!!
     
  • Sunday, August 21, 2011 2:10 PM
     
     
    Sign In to Vote
    0

    Whoo-hoo!  Thanks for the clear, step by step directions.  Worked like a charm!

     
  • Thursday, August 25, 2011 10:22 AM
     
     
    Sign In to Vote
    0

    Hi,

    Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

    In the window that opens (Services) look for "Print Spooler" on the right

    Right-click "Print Spooler" and select "Properties".

    Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

    Make sure the 2 text boxes underneath say "1" in them.

    Click Ok until you are back at the Services window, close it and you're good to go.

    Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

    The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic

    Get more information to fix printer spooler error :

     

    http://printers.iyogi.com/errors/printer-spooler-error.html

     

    Hope this information helps you.

     

     

     
  • Thursday, June 14, 2012 4:27 PM
     
     Proposed
    Sign In to Vote
    1

    I had this same problem on Windows 7 pro with a HP LaserJet.

    I found an easy solution:

    Remove Stuck Print Jobs

    I hope this helps

    • Proposed As Answer by A. TheOne Thursday, June 14, 2012 4:27 PM
    •  
     
  • Saturday, September 08, 2012 12:48 PM
     
     
    Sign In to Vote
    0
    Worked perfectly after spending ages trying to do something different as advised on another site thank you so much.
     
  • Thursday, October 11, 2012 8:56 PM
     
     
    Sign In to Vote
    0

    This was great.  Thank you michelsmith!  I had a devil of a time adding a printer and it turned out that once I clearer the printer folder of the files I had an easy time of it.  Thanks for the very descriptive directions.