"Windows Explorer has stopped working" every time when I visit Control Panel
Topic. Help please
Answers
Hi,
The problem may be related to a corrupt .cpl loading in the control panel.
Please try the following steps to locate that item:
1. Navigate to %windir%\System322. On the top right search for *.cpl
3. In the Results, sort by Type, and review all of the Control Panel Item Types. Double click on each of those items to open and verify which one is causing the Explorer crash.
4. If the CPL file that you locate is related to a 3rd party application, we may need to uninstall it . If it is a Windows CPL, please let me know for further steps.Hope this helps.
--------------------
Regards,
Eric Zhang
Microsoft Online Community Support
All Replies
The same problem here, out of nowhere. After the problem I installed new updated for vista but did not help. Any ideas.
Error report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_170a
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1060
Additional Information 1: 170a
Additional Information 2: fc480db4c3a077d2719f863fb68a13ae
Additional Information 3: 2046
Additional Information 4: b885b3a3c105c6de02d83b02b98dacec
Thanks for helping
And there is another problem, might be connected, I can not open Security center, it shows "rundll32" problem.
Hi,
The problem may be related to a corrupt .cpl loading in the control panel.
Please try the following steps to locate that item:
1. Navigate to %windir%\System322. On the top right search for *.cpl
3. In the Results, sort by Type, and review all of the Control Panel Item Types. Double click on each of those items to open and verify which one is causing the Explorer crash.
4. If the CPL file that you locate is related to a 3rd party application, we may need to uninstall it . If it is a Windows CPL, please let me know for further steps.Hope this helps.
--------------------
Regards,
Eric Zhang
Microsoft Online Community SupportHi, thanks for replying,
I found that opening Firebird2Control.cpl & wscui.cpl, rundll32 error pop-out.
Some cpl files did not open,
For what is main.cpl (as main for me is main control panel, but it opens menu for mouse).
Thanks for helping
- Hi,
I'd like to suggest you remove Firebird2Control.cpl from system32 folder to check whether you can open the Control Panel.
--------------------
Regards,
Eric Zhang
Microsoft Online Community Support wou!! Thanks very much, EVERYTHING works well now, security center, control panel, network info!
Thanks again for helping and Merry Christmas!
Just for info, what is this Firebird2... control?
Regards,
Klemen
Never mind, I found out, just do not know when I installed it
Thanks again for helping!
I ran into the excact same problem. When i enter the control panel windows explorer crashes and restarts automatically. I used Eric Zhang's method to locate the bad item. It turned out to be the "wscui.cpl". Everything else is working.
I tried to remove and rename the cpl file but I'm not allowed to although I have administrator rights and started the windows explorer using the "Run as administrator" thing.
What to do...?
thanks for that also solved my problem
regards
john
Jeno D wrote: I ran into the excact same problem. When i enter the control panel windows explorer crashes and restarts automatically. I used Eric Zhang's method to locate the bad item. It turned out to be the "wscui.cpl". Everything else is working.
I tried to remove and rename the cpl file but I'm not allowed to although I have administrator rights and started the windows explorer using the "Run as administrator" thing.
What to do...?
Anybody have an idea to what I can do...? I would really appreciate it if I could avoid a reinstall. Is there a "check-the-system-files-and-repair-the-bad-ones" function anywhere?
Best regards
Jeno
- Hi Jeno,
Did you install 3rd parth Anti-Virus software on the computer?
If you did, please try to disable the software and stop Security center service with services.msc, then open Control Panel again.
Hope this helps.
--------------------
Regards,
Eric Zhang
Microsoft Online Community Support - Yes, I have Avast antivirus, and I have tried kill all the processes related to Avast and the stopped security center service as
you described.
Unfortunatly it doesn't help. I still get the "Windows Explorer has stopped working" followed by "Windows Explorer is restarting".
I found out that I can access all the items of the control panel in Windows Explorer's folder panel, except when I click on
"Network and Sharing Center".....
Any other options? Jeno D wrote: I ran into the excact same problem. When i enter the control panel windows explorer crashes and restarts automatically. I used Eric Zhang's method to locate the bad item. It turned out to be the "wscui.cpl". Everything else is working.
I tried to remove and rename the cpl file but I'm not allowed to although I have administrator rights and started the windows explorer using the "Run as administrator" thing.
What to do...?
Same problem... + "AKSPanel.cpl" is bad. Any ideas how to fix it? I also have avast antivirus installed.
Thanks
I had this problem with a church computer Dell 2400 running XP Pro. Control panel worked after I installed SP2 on it. However after I installed the updates after SP2 and updated the USB drivers, now when I try to run control panel it gives me the "windows must close this program" message (explorer) and I have to go into task manager and kill the application. I tried to run all the .cpl files in %windir%\System32 But the all seemed to work. Although four did not open anything.
bthprops.cpl
infocard.cpl
irprops.cpl
nwc.cpl
Any ideas?
Thanks
Scott Gardner
Help!
I found that ncpa.cpl is the file reponsible for the windows explorer crashes. Its the file that opens Network Connections. When I tried deleting it, it says i do not have administrative rights. Its really frustrating! Please Help!!!
Vipersonic
- how to navigate to %windir%\System32? i'm having the same problem with the control panel.
first go to my computer. then click C drive. then go to Windows. then go to system 32
And just for the fun of it I installed Vista Ultimate on a Boot Camp partition and was getting the "Windows Explorer has stopped working" thingy constantly as well. Note: this was a brand new install with nothing extra added other than the Boot Camp drivers from the Mac OSX install disc.
Tried the *.cpl trick and apart from the few previously noted by others that did nothing everything appeared to open just fine.
However, in the brief moments Windows Explorer was open, I managed to click on "Classic View". Voila! Next time I opened Windows Explorer, it opened in Classic View and has remained stable since.
I did experiment by switching back out of the Classic View and sure enough it started its crashing again. I think somehow I'll keep it in Classic View - call me a wild and crazy guy.
Oh and I also had an issue with Internet Explorer exhibiting the same behaviour. Seems to have been resolved for the moment, but I'm not sure how I resolved that one or if they're connected issues.
Now to see if my Adobe CS install will work this time as it was also getting a "Installer has stopped working" message and subsequent crash. As was Autoplay (at the same time).
Not a happy camper.
Neil
- Hey thx every thing works now please keep posting
My control panel will not open. I have tried to open all the *.cpl files. These three do not open: irprops.cpl, nwc.cpl & bthprops.cpl. I cannot delete the files from the windows/system 32 directory, they keep coming back after deletion. How do I get "good" copies of these files? and is that the reason my control panel will not work?
system: 5.10 xp professional service pack 2
1 more ***..
I've found this. Check your "wav.cpl"
Delete this *** "wav.cpl" will resolve your problems.
Cheer !!!
Regards,
MFadzli a.k.a koben
^^,
Help!
I found that wscui.cpl (Windows Security Center) and idtsg.cpl (IDT audio center) is the file reponsible for the windows explorer crashes.
What can I do to solve this problem. Its really frustrating! Please Help!!!
I am having the same error message. Can you tell me if the solutions microsoft sent you worked? if so can you provide me with how to navigate to %windir%\System32?
Sonya Ellis
- I too got this to stop happening by using Classic View. Now ain't that somethin'?I always thought this was an XP SP3 issue, but it's not. It appears that Microsoft hasn't attempted to fix it either. I am in an office of about 60 pcs and mostly all of them have the same issue.I was glad to read this is also happening in Vista. Perhaps it will be fixed now?John
