SolutionCenter.msi
Ok. Hi everybody. I have this problem:
"The feature you are trying to use is on CD-ROM or other removable disk that is not
available
Insert the 'SolutionCenter' disk and click OK"
then it says:
"Use Source:
1"
Finally it says:
"An installation package for the produce "SolutionCenter" could not be found. Try the installation again using a valid copy of the installation packaged "SolutionCenter.msi."
I have searched the forums and haven't found a solution yet. Could you please direct me to the correct forum or if this is the one, please help me? Thank you!
Answers
The issue is related to the HP printer software, have a look in Program and Feature and uninstall if it shows there. If you have the CD to the printer then put it in your DVD/CD/player and more then likely it will update the drivers you need. http://h20180.www2.hp.com/apps/Looku...11&submit.y=10
All Replies
- What is the specific name and model number of your computer?
- I am having this problem too. I have a Dell E510 with an HP OfficeJet J4680 that seems to be causing the problem (or the software that came with it)
- Proposed As Answer bysri.mphasis Thursday, August 13, 2009 6:27 AM
- I am having the same issue. Windows Vista Ultimate 64 bit, home-built Asus P5E3 Premium with Intel Yorkfield Quad-core processor.
I am having exactly the same issue. My computer is Sony Vaio VGN-FW17GU and vista come in with computer. Those I set up with no solution center support have no issue only the one I set up with have this issue show up.
Edit:
I contiue my searchin web look like it is not vista problem, it is HP problem. I have HP OfficeJet J6480.
The issue is related to the HP printer software, have a look in Program and Feature and uninstall if it shows there. If you have the CD to the printer then put it in your DVD/CD/player and more then likely it will update the drivers you need. http://h20180.www2.hp.com/apps/Looku...11&submit.y=10
- Look up on your HP software lately installed. Good Luck
gypsyhowl wrote: Ok. Hi everybody. I have this problem:
"The feature you are trying to use is on CD-ROM or other removable disk that is not
available
Insert the 'SolutionCenter' disk and click OK"
then it says:
"Use Source:
1"
Finally it says:
"An installation package for the produce "SolutionCenter" could not be found. Try the installation again using a valid copy of the installation packaged "SolutionCenter.msi."
I have searched the forums and haven't found a solution yet. Could you please direct me to the correct forum or if this is the one, please help me? Thank you!
- I tried below solution from HP's own Support Forum and resolved the problem. You may want to give it a try.
___________________________________________________________________________________________________________________________________________
I understand that you are getting a message when the computer boots up saying 'SolutionCenter' the feature you are trying to use is on a CD-ROM or other removable disk that is not available. And it looks for a CD. These types of errors happen because installation of a software application has not completed or a software application is attempting to repair itself because a file is missing or a registry entry was removed.To resolved the issue, we need to clean-up the SolutionCenter.msi entry using the Windows CleanUp utility. This will prevent the message which looks for the CD everytime when is started.
To download the Windows CleanUp utility, please use the below link: http://support.microsoft.com/kb/290301
Open the webpage, and then scroll the webpage, click on "Download the Windows Installer Cleanup Utility package now". Or you may click on the FTP Link as under:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
A Window with 'Run' and 'Save' button will pop.
1.Click on Save button
2.Select Desktop in the "Save In' drop down list in the Save As screen and click on the 'Save' button and go ahead to download the driver to your computer's Desktop.
3.After the file is saved to the desktop, go to the computer's desktop and double click on the downloaded file named msicuu2.exe and select RUN.
4.Follow the instructions on the installer screens to complete the installation.After the installation is completed, follow the below steps to open Windows CleanUp utility:
1.Click Start
2.click 'All Programs' (or 'Programs')
3.Click Windows Installer Clean Up Utility. A dialog box will be displayed that contains a message, a list of installed products, and four buttons.
4.Select 'SolutionCenter' in the list and click on 'Remove' button to uninstall the entry.
5. Restart the computer to enable the steps.- Proposed As Answer byPGzaum Thursday, September 03, 2009 12:50 PM
- i have p1505 d7160 and h470 and had this solutioncenter.msi problem
i decided to uninstall all hp printers
i uninstalled the h470 and the problem went away
did not get to the other 2
go figure - Thank you for sharing this information. It worked great. I had struggled with this aggrevating problem for a while and was ready to ininstall and throw away my HP J6480 printer. Thanks again!!!
- Hi RonCM,
I am not sure whether this is the right place to ask this "question". I had trouble uninstalling Ageia Physx driver (which came with a game) from my notebook, so I tried to use Microsoft Windows Installer CleanUp Utility because I was getting some network error to read from an msi file. But when I try to right click msicuu2 application and run it as administrator I got an error "ActiveX component can't create object: Scripting.FileSystemObject", with error code 800A01AD, source Microsoft VBscript runtime error. Please help or suggest where help can be found.
I am running Vista Home Premium with latest SP. - Fantastic! This solved my problem completely and even with my somewhat lack of computer knowledge was very easy to follow!
Much appreciated!!!... - Thanks for info -- it worked like a charm and I would not have tied the error to the HP software.
Thanks - I am having the same problem I need help also.
- Hi rajat5915. I am encontering the same problem -
"But when I try to right click msicuu2 application and run it as administrator I got an error "ActiveX component can't create object: Scripting.FileSystemObject", with error code 800A01AD, source Microsoft VBscript runtime error. Please help or suggest where help can be found."Did you find a solution?Nada Nada - Hi,
to resolve the issue. Please download the windows Installer utility and then reomove it using the steps provided below.
Please download and install Windows installer cleanup utility from the link given below.
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
click Start->All Programs-> click ‘Windows installer cleanup’ to launch it, It shows all the Programs installed on your PC just as ‘Add or Remove Programs Manager (XP)/Programs and Features (Vista)’. - Please click on the URL given above, it opens a ‘File Download’ Window with options ‘Run’ or ‘Open’, ‘Save’, and ‘Cancel’. Please click ‘Save’ button on File Download Window, choose ‘Desktop’ on ‘Save As’ Window, and click Save. The file will be saved to Desktop. Please double click on saved file icon: ‘msicuu2.exe’ on Desktop, click ‘Run’, and follow the onscreen instructions to install it.
Please click Start->All Programs-> click ‘Windows installer cleanup’ to launch it, It shows all the Programs installed on your PC just as ‘Add or Remove Programs Manager (XP)/Programs and Features (Vista)’.
- Thanks Andy: I didn't have this problem with XP 2003 Home only xp 07 pro. I also had one tech support say it was a virus. Thanks again for you wisdom
- THANK YOU!!!!!!
- I tried this and now I can't get any of my office products to work. I get a message that says it is reconfiguring Office 2007 and then I get another message that says I'm not an authorised user and to run set-up. What is going on?
- what if ou cannot find your installation cd?? then what can one do to fix this issue??
I tried below solution from HP's own Support Forum and resolved the problem. You may want to give it a try.
___________________________________________________________________________________________________________________________________________
I understand that you are getting a message when the computer boots up saying 'SolutionCenter' the feature you are trying to use is on a CD-ROM or other removable disk that is not available. And it looks for a CD. These types of errors happen because installation of a software application has not completed or a software application is attempting to repair itself because a file is missing or a registry entry was removed.To resolved the issue, we need to clean-up the SolutionCenter.msi entry using the Windows CleanUp utility. This will prevent the message which looks for the CD everytime when is started.
To download the Windows CleanUp utility, please use the below link: http://support.microsoft.com/kb/290301
Open the webpage, and then scroll the webpage, click on "Download the Windows Installer Cleanup Utility package now". Or you may click on the FTP Link as under:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
A Window with 'Run' and 'Save' button will pop.
1.Click on Save button
2.Select Desktop in the "Save In' drop down list in the Save As screen and click on the 'Save' button and go ahead to download the driver to your computer's Desktop.
3.After the file is saved to the desktop, go to the computer's desktop and double click on the downloaded file named msicuu2.exe and select RUN.
4.Follow the instructions on the installer screens to complete the installation.After the installation is completed, follow the below steps to open Windows CleanUp utility:
1.Click Start
2.click 'All Programs' (or 'Programs')
3.Click Windows Installer Clean Up Utility. A dialog box will be displayed that contains a message, a list of installed products, and four buttons.
4.Select 'SolutionCenter' in the list and click on 'Remove' button to uninstall the entry.
5. Restart the computer to enable the steps.
This solution my problem !! thanks a lot ! =)- Hey, RonCM, I did what you said to do and started the installation BUT I get this message: "Error 1500. Another installation is in progress. You must complete that installation before continuing this one." I have no idea what this infernal machine thinks is running. I have re-booted, including cutting the power off, and now I'm stuck with the Error 1500.
go to the hp folder in the start up documents and find the link that says HP Update and update the the entire hp software. this should resove the solution , but if that doesn't work then you will need to download the following:
To download the Windows CleanUp utility, please use the below link: http://support.microsoft.com/kb/290301
