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Vista Ultimate x64 - frequent "(not responding)" on various applications
Vista Ultimate x64 - frequent "(not responding)" on various applications
- Running 64-bit Vista Ultimate SP1 on a Dell Precision 390 desktop (fast Core 2 Duo X6800, 4GB Ram)This happens to me two or three times in a typical day using Vista on this machine. I will be using some application - it seems that almost any application may be affected - and it will suddenly become unresponsive. If I click on the application's window again, it displays "(not responding)" in the title bar. Sometimes the application's window becomes 'greyed out'.If I click on another application's window, sometimes it works normally but often it also locks up. If I click some application in the task bar, it will not restore the application's window; instead the whole thing (Windows Explorer, I am guessing) becomes unresponsive. The mouse may continue to move but no mouse clicks are processed. Icons in the tray, like that for TaskManager, do not update.After being frozen like this for maybe 30 seconds, everything returns to normal. Usually several windows suddenly come to the front, as though some of those lost mouse-clicks are now being acted upon.The applications that may show the "(not responding)" in their title bar seem to include almost anything. I have seen it happen on Outlook, Word, Firefox, VMWare Workstation, Google Chrome. So I suspect the problem is not with any particular application but something about the Explorer desktop or Vista's handling of its message queues.I have not been able to detect any particular conditions that trigger the behavior. The system has 4GB RAM which is plenty for the set of applications that I usually run. There does not seem to be any application consuming the CPU.I searched the event viewer but cannot find anything interesting at the times corresponding to the problem.
Answers
- Hey everyone,
I have the same problem of not responding while i bought the laptop with 64-bit Vista, my laptop is ACER 8920g(4g, 2.0ghz,640g), I can't stand this problem so I uninstalled it and installed a 32-bit XP, it worked well. Couple of days ago, I tried to install 64-bit Windows 7 and unfortunately the problem came out as before, I thought it was CPU's problem with incompatible with the 64-bit operating system, laterly after observing, i realised the reason of the problem is acturally occur on the HARD DISK. I found that they said it is much faster using SATA mode in vista, it is a little bit slowly using IDE mode, I'm not able to boot windows XP using SATA, so I turned it to IDE and laterly I turned it back because I was using WINDOWS 7. I found that it is 100% hard disk problem because the working light is flashing, but THE CPU USAGE IS LOW, and everything back to normal after frozen, which means the reading and writing of hard disk is suspended at that time. Now I have fixed this problem and get everything ok with Windows 7, everyone who has the problem can just do as follow simplely:
___________________________________________________
1. Restart computer.
2. Enter BIOS
3. Find your HARD DISK MODE OPTION(SATA), turn it to *IDE*
4. Save and exit
___________________________________________________
Next time when you log in to the windows, it will start automaticly install ide drivers for your windows, it may ask you to restart, just do it. Hope this helps.- Marked As Answer bywirwin Tuesday, December 01, 2009 12:25 AM
All Replies
- I believe, and I might be wrong, that this is one of the ways Vista prevents the user from doing something with an application that might be harmful to the system. If a particular application, which could be anything really, is doing something that can't be interrupted, or interrupting it at that moment will cause the program to become unstable, it sets the program as non-responsive so the user cannot tamper with it until it is in a state where continued operation will not generate instability. I look on it as a failsafe against my doing something that will inadvertantly cause problems. While it can be a tad bit insulting for the OS to have to slap my hand and say "don't touch", at least it isn't crashing or causing the programs to terminate unexpectedly.
You would not believe what I have to do to actually make Vista generate a BSD.
Anyway, just my observations. Feel free to disregard. Thanks for the reply.
Well, it seems possible that there is some 'self-protection' going on here on Vista's part. I don't think I have ever seen a BSoD, and these symptoms are the kind of thing which under XP would usually have presaged a crash or a forced reboot. Vista always seems to recover.
But I can't accept that this is normal behavior. My Vista (x86) laptop doesn't do it and several colleagues I have talked to also don't see it. Possibly I have some bad hardware but I can't imagine what, and there is nothing in the event logs to indicate hardware trouble.
If there was just one application which was having the problem then it would be easy to believe that it was a fault in that application and Vista was doing its best to protect itself (and me) from that application. But many applications are affected.
- I would check hardware. If its a new PC and your sure its not infected w/ malware. Run memtest over night and see what comes out of it.
I ran memory test over the weekend and it found nothing. Are there other tools that are helpful for testing other hardware?
- Proposed As Answer byDphan001 Thursday, November 19, 2009 1:17 PM
Start up the Task Manager. Select the Processes page. Click the Show Processes from all Users button. When the Task Manager comes back click on the CPU column to get the largest CPU users at the top. Make the screen as small as possible but still visable and see if anything is using excessive CPU when things get non-responsive. Let us know what you find.
Bill Walter
Thanks Bill.
I set up TaskMan as you suggested. The problem occurred again this morning (Outlook was the application that went 'not responding' in this case). TaskMan showed that 'System Idle Process' was at about 96-98% of the CPU throughout the incident, with Taskmgr.exe itself being next with 1-2%. So in fact the CPU is not busy at all; whatever is blocking must be waiting on something else. TaskMan continued to update the list of processes during this episode but nothing was using a significant amount of CPU.
(This matches my previous experience; I always have Process Explorer (from sysinternals) running and it displays a little 'CPU usage meter' in the taskbar. That meter usually shows no significant CPU usage at the times when my problem is occurring.)
I have started keeping a log of which applications are affected and what I was doing at the time. In today's instance it was Outlook (the main window) and I had just double-clicked to open a mail message. Yesterday it was Word, and I had just clicked on the scroll bar to browse through a document. I am still struggling to identify any commonality between these different occurrences.
- I wish I could provide some help, but I'm seeing the same problem. I have noticed it's more frequent following a reboot or startup in the morning. After the machine has been running a few hours, I rarely see this problem. I had Vista x86 on this same hardware a few months ago and it didn't exhibit the problem..
Yes; I too have recently noticed the tendency for this problem to happen a lot more frequently after a reboot. However it still seems to happen a few times a day even after the reboot is long finished with (I typically run for many days or weeks without rebooting).
Yesterday I had an analyst from our IT support organization look at it. He rebooted the machine into a special partition that has some DELL hardware diagnostics (not using Vista) and ran some intensive hardware tests on the machine overall as well as on both hard drives. This found nothing except for a few errors on USB devices. (I couldn't identify which devices it was complaining about).
I have also search the event logs but found nothing correlating with the times that I am experiencing the problem.
It sounds like we just have to hope that Microsoft will find something and fix it. It is a particularly difficult problem given that it happens apparently at random and leaves no evidence in the event log.
- I am running into this issue as well. I'm running Vista x64 Ultimate on a Thinkpad T61p. Other than this issue, the system runs just fine. Intermittent, non-responsive to clicks and/or keyboard entry, occasionally. Sometimes I can alt-tab to another app, or bring up Task Mgr, but then as I switch to other apps, they in turn (usually) become unresponsive as well.
Sometimes the problem will just clear itself, but about 50% of the time it happens (usually 2-3 a day) I have to hard power down, and restart. Nothing in Event Log, Reliability Monitor. Sometimes it will list OS Stopped Working under Windows Failures, but no details beyond that.
This is incredibly frustrating, I'm going to try and switch to some other apps, and see if i can narrow it down to one that's causing it. - Hi all, i too have these same issues, constant freezes on all programs now especially my music :/
I'm running Vista x64 for about two months now with no problems untill 2 days ago 7/11/08
Doesnt matter whether its my browser, iTunes, Windows Live Messenger, Windows Task Manger you name it, it all freezes up, now i just recenty installed another 2gb of ram so i'll be running memtest on em although they came through standard windows diagnostics tool with an ok.
I checked windows update history and found theres been afew Security Updates so i'm not sure if this maybe be the cause but it sure looks like a windows update error seeing as we all have the same problem in only the last month or so?
Ace Ace-Man wrote: Hi all, i too have these same issues, constant freezes on all programs now especially my music :/
I'm running Vista x64 for about two months now with no problems untill 2 days ago 7/11/08
Doesnt matter whether its my browser, iTunes, Windows Live Messenger, Windows Task Manger you name it, it all freezes up, now i just recenty installed another 2gb of ram so i'll be running memtest on em although they came through standard windows diagnostics tool with an ok.
I checked windows update history and found theres been afew Security Updates so i'm not sure if this maybe be the cause but it sure looks like a windows update error seeing as we all have the same problem in only the last month or so?
AceUpdate, its not my ram just passed 2 tests using memtest86, seems weird to me :/
Really dont wanna re-install wintendo, bring us a fix please =)- Proposed As Answer byDphan001 Thursday, November 19, 2009 1:16 PM
- I've had this issue very frequently and believe it started in the September/October timeframe. But more recently (November) it's become much worse. It affects frequently used applicaitons such as Internet Explorer, Firefox, Outlook, and Quicken as well as other applications I use less frequently. I run Ultimate on a home built PC with 4 GB memory. Often CPU utilization is very low. I turned off Media Sharing but that hasn't seemed to help so far.
Really annoying...
Is everyone using Kaspersky AV? since i've disabled this program the freezing seemed to have stopped but i'm not counting on this being the case i'm gonna wait it out and see what happendsNope not the AV :/
Gonna have to re-install, this is a joke, seems strange only happening to hand full of peeps- THIS HAS BEEN HAPPENING MORE AND MORE AND IS DRIVING ME NUTS! I thought there might be a fix but it is happening all over the place. What the *** is going on? Using Vista on Thinkpad R61i. Constant (not responding) freezes and gray screens. I've tried EVERYTHING known. I was just about to reinstall the OS and I'm saving everything everything right now-and I got the error while doing it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Is it possible this has to do with a particular Vista "update / fix"?
I do not have Kaspersky on this standalone station which is running Ultimate with 4GB RAM; and some programs have failed entirely while loading or opening a file either because of the "Not Responding" problem with either Windows Explorer, Internet Explorer leading the pack. Come to think of it, I have recently returned a few purchased software that wouldn't run properly: now I begin to suspect that it is the same problem.
What about IE 8 beta? It seems to me that the problem escalated when I downloaded and installed the quirky beta (my mistake, the last one, I promised myself). I can't even find a way to uninstall the irritant.
We need answers, anybody, please! - this is the same and exact problem that i have been experiencing since i bought my hp hdx16.
microsoft, do you have any fix for this because it is really annoying. whenever one of my app freezes, i also open up the taskmanager. i have observed that the system idle process take about 96-97% cpu while the freezed program only consumes 0-1%cpu. i have to set its priority higher so that it gets going but i find this task irritating, sometimes, it doesn't work also.
please please.. really waiting for a fix.
- I got the exact same problem. Vista x64 Ultimate, 8Gb RAM, all the latest Patches from Windows Update - and it's still happening at least once a day.
If there is no fix soon, i'll switch back to XP :/ - Exactly the same symptoms here, but on WinXP X64 SP2. Started a couple of months ago, and is getting progressively more frequent. The only apps I'm running on the machine are TightVNC Server 1.3.9 and VMware 6.5 (host machine is the XP X64 box with guest OS of Windows Server 2003). Everything worked fine for a year or so, but now the mouse buttons suddenly go unresponsive for an unpredictable amount of time several times per day, but I can still move the cursor around. No sign of anything fishy in the event log or task manager.
- Proposed As Answer byDMVANC Saturday, April 11, 2009 10:10 PM
Exactly the same symptoms here, but on WinXP X64 SP2. Started a couple of months ago, and is getting progressively more frequent. The only apps I'm running on the machine are TightVNC Server 1.3.9 and VMware 6.5 (host machine is the XP X64 box with guest OS of Windows Server 2003). Everything worked fine for a year or so, but now the mouse buttons suddenly go unresponsive for an unpredictable amount of time several times per day, but I can still move the cursor around. No sign of anything fishy in the event log or task manager.
- We have a bunch of 64 and 32 bit Vista machines at my company. All of the 64 bit ones seem to experience this and none of the 32 bit ones do. They're all running various versions of Vista and it most frequently happens in Outlook when clicking on an email. Freezes for about 30 seconds with a not responding message and then everything is back to normal as if nothing happened. Extremely irritating and irregular. Most of the machines are Mac Pros running Vista through Bootcamp but we also have several Dell and HP machines and as long as they're 64 bit it happens to them as well. All have 4 GB or more of memory. We didn't have nearly as many 64 bit XP machines but I don't remember hearing about this issue from anyone. Here's to hoping someone at MS is using their own Office application on a 64 bit machine and is bothered enough by this problem to do something about it. For as frequently as it happens and as common as 64 bit machines are becoming I'm surprised this is still happening.
- I am having the exact same problem! it works fine while i am using it, but when i let it set for an extended period of time (maybe its when it trys to go to sleep... hmm) and i try to wake it back up everything seems responsive. my mouse moves and all the button hovers work, i can even open up the windows menu... when i try an interact with a window or click an item in the windows menu it just becomes unresponsive... yet still the mouse keeps working! its driving me nuts. this just started to happen in the last month and has been getting more freqent. i have been narrowing down my start up items and services, but that's not helping at all.
Vista 64bit Ultimate.
I REALLY dont want to reinstall windows... We need a solution MS!
And also when i check the event log you can see that its stops logging at a certain point, but doesn't point to the culprit.
Cipher - Hi Wirwin,
What about safe mode? Did you try working in Safe mode? What are the security softwares running on your computer? - Hello all, for the record.
I have a Vista 64bit home 4GB HP DV9700 - I keep is lean and clean.
Over the past year I would experience a lockup 1x per day.
I just lived with it.
About 1 week ago, all new updates were applied from a MS point of view.
Well I am now experiencing about 3x-6x per day the same symptoms - sytem stops, virtuall zero CPU activity on both CPU's and not HDrive activity.
Mouse can move for a while, but then it stops .. the system never comes back .. I have to do a power off and start it up again.
Well if i startup in safe mode with networking, I can get it to startup about 50% of time, when I do .. it stays up all the time .. heck I would keep it in this mode if I could get a better resolution.
I have no hardward issues, no harddrive failures, no memory problems .. I suspect it has to be a realtime driver from either MS or some other application.
I run the free AVG ..
I will continue to see if I can sort this out -- I am stopping all non -essential services, stopping all apps that dont have to load, and even stoping things like Sidebar ..
Regards
John - Just some thoughts for the group.
it has to be something maybe common to all of us.
Such as IE .. I dont think it is things like video drivers, etc ..
it has to be systems, or subsystems belonging to MS .. has to be a key system service .. I will try to stop one at a time and see if the behaviour gets better.
I am sure that is is .. if everything runs smoothly in Safe mode, then it has to be something at a service level.
By the way, I have no virus's, spyware or malware ..etc .. a very very clean system ..
regards - As the original starter of this thread I was just checking back to see if any solution had been found. Sadly, no... but from the experiences here it would seem we can eliminate hardware (a pretty wide selection of computers among the reports here).
Based on a suggestion above I ran in Safe Mode with Networking for a little while today. I did not see the problem (although it's so difficult to do anything in Safe Mode that this was not a very rigorous test.)
I have Symantec anti-virus now. Until a few weeks ago I had McAfee (changed by IT policy). The change has made no difference to the problem.
So it seems we're down to drivers (a driver that is common to all the various systems mentioned here; hmmm) or to some system service. The problem I see with JohnDubai's 'eliminate the services one at a time' is that Vista has a ton of services, and there is a real maze of dependencies between them. So it will be really difficult to isolate it this way.
I still keep coming back to the behavior where it goes into this state after a reboot, and slowly seems to do it less later. This was reported by at least on other person above. What kind of driver or service problem would exhibit this....? Hi all, last night I decided to take some aggressive steps in stopping and disableing all of the NON-Essential services from starting and of course running.
I can provide a list of what I had disabled and what I had enabled. I ran all evening - WITH NO GLITCHES - and then I decided to run a very simple all night test .. pint -t domainname .. and it rannnnn all thru the night .. In the past, I would attempt to leave my PC running overnight, and as soon as I would touch the keyboard or mouse, the system would go in the SPINNING HANG mode .. nothing .. I had the best 16 hours, in a long long long time.. so .. I do believe that I am on the right track.
Now, I shoud have disabled one service at a time and watch the behaviour, but I am not patient and did not want to wait .. so .. to start I will post what services running:
Of course there will be a couple system services that are unique to my system and I still left them, like B's recorder .. i could stop that .. but I left ..
I will continue to tweak and play until I figure out what service is giving me the headache. - regards, John
These Windows services are started:Application Experience
Application Information
AVG Free8 E-mail Scanner
AVG Free8 WatchDog
B's Recorder GOLD Library General Service
Background Intelligent Transfer Service
Base Filtering Engine
Bluetooth Support Service
CNG Key Isolation
COM+ Event System
Computer Browser
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic System Host
Distributed Link Tracking Client
DNS Client
Extensible Authentication Protocol
Function Discovery Provider Host
Function Discovery Resource Publication
Group Policy Client
HP CUE DeviceDiscovery Service
Human Interface Device Access
IKE and AuthIP IPsec Keying Modules
Intel(R) Matrix Storage Event Monitor
IP Helper
IPsec Policy Agent
KtmRm for Distributed Transaction Coordinator
Lavasoft Ad-Aware Service
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
NVIDIA Display Driver Service
Plug and Play
Portable Device Enumerator Service
Print Spooler
Program Compatibility Assistant Service
Protected Storage
ReadyBoost
Remote Procedure Call (RPC)
SeaPort
Secondary Logon
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Software Licensing
SSDP Discovery
System Event Notification Service
TCP/IP NetBIOS Helper
Telephony
Themes
UPnP Device Host
User Profile Service- Hi , I spoke too soon ! - I am stopping more services .. I am running in SAFE mode until I figure this out. The CPU's go virually to Zero, no change in Memory ..and Harddrives just stop ..
very very very frustrating .. I may have to go back to a restore point . not happy ! Update, I deleted the page file.
I have a 4GB machine, I configured my page size to be a static 512MB.
Rebooted .. been up and running with no stalls for about 10 hours ..
prior to that, I had a day from ____ ... so far so good.
John- Proposed As Answer bytukols Thursday, May 21, 2009 9:57 PM
- I have followed this post with intens. Installed my windows Vista ultimate 64 3 months ago. At først there was no problem. Everything was in full funktion. But after som time, I got problems simular to most of you. Frozen and slow IE, frozen programs, windows shutting down etc. I thaught at first I had a virus or bug, but after several hours surching with different spy remover and virus online check that never found anything, I found this thread.
It must be a Microsoft problem. Updates?
After installing IE8, it got worse. I had to uninstall it. I downloaded Gogle Chrome a week ago, and so far there has been no "freezing"or any proplem. And it is fast.
My spec is:
Asus P5K-E Wifi-AP,Intel Core 2 Quad Q9300 2.5 Ghz LGA 775
4 GB Geil PC2 6400 800 mhz
Power Color Radeon HD 3650 512 MB ddr2
Samsung SpinPoint T166 500GB - Hello all, been running now for 3 days with no hits .. I have deleted the page file, ZERO paging, and uninstalled and reinstalled AVG antivirus.
Regards - This is getting crazy. All my internet is frezzing all time. Can`t even pay online. Freezing. Sorry for my mistake some days ago. First time in this fora. I "mistaked" to giv Dubay an answer in this thread. No one came neare any answer? I use Webroot Antiviruks with Spyware
- I have reduced my page file to zero (machine has 8GB RAM) but the problem persists.
I also installed SP2, more in hope than expectation, and it still persists.
Guess I'm reduced to hoping that Windows 7 will fix it. - When this happens, is IE8 using about all the available memory?
If so, then it is the same problem with me. I've seen iexplore.exe using as much as 3.4 GB.
I don't see the answer in this thread but I could have missed it. - The problem discussed in this thread has nothing to do with IE8. IE8 was not released when this thread started.
Unfortunately someone jumped into the middle of the discussion with a lot of babble about some other problem he was having. It's hard to tell from his description what that problem was, but I'm pretty sure it has nothing to do with the one we're discussing here.
Possibly there is some forum or thread where that problem might be worth discussing, but this is not it. - Thank you.
- I am experiencing the same problem. It started some 3 days ago. I am curious whether a solution will actually be found here... keeping in tune.
Update: installing vista SP2 solved it for me. - Same problem. Started the week I bought the new laptop and actually started using the apps. Thought the problem was Outlook 2003, but then it happened using Word 2003. Outlook has problems keeping Sent files in the right Sent folders, but I think that is a separate issue. The Not Responding problem requires that the app be closed and restarted, which often happens automatically, sometimes in the middle of an edit session. Extremely unproductive is an understatement.
i have been having the same problem with my internet not responding after a long search i MIGHT have found a solution.
go into ur tools click internet options click advanced then reset after u click reset the first time click it again it will bring up another reset option then restart ur internet explorer and set it back up.
i was getting the not responding about every 5 minutes or so and it hasn't stopped responding for a while now. i'll keep u all updated hope this works for everyone- go into ur tools click internet options click advanced then reset after u click reset the first time click it again it will bring up another reset option then restart ur internet explorer and set it back up.
- Proposed As Answer byjeanny85 Thursday, August 20, 2009 5:32 AM
- That didn't work. I let my IT people at my college investigate and I believe it is an inherent Vista problem. I have the 64 bit Home premium version and it behaves with the same exact symptoms. It's a lesson learned, however, I won't jump off the Microsoft cliff because it says "Microsoft".
- The original problem described in this thread appears to be a Vista x64 problem. As the earlier messages reported, it affects all applications. It is not specific to Internet Explorer.
My personal theory is that the problem may be in Windows Explorer (not Internet Explorer) - the process that manages the taskbar and desktop and which (I think) directs mouse-clicks to the other running applications. On my system the problem persists; it may be that the tip about reducing the paging file to 0 size has made it less frequent but it is hard to be sure. - I guess I can join this group of people.
Run vista 32bit, 4GB ram, ran NOD32 virus scan found absolutely nothing on any drive.
Even did a system restore point to the day exactly before the problem first emerged. That restore gave me hope, but alas during the 9 hour run it freezed only once, but still...it completely froze one program at a time for 30 secs.
Really bugging me, this system has been running almost without problems for 2 years now (at the start had a faulty motherboard and NOD32+Utorrent had a clash draining my internet) and this problem honestly seems to have come out of nowhere.
Since 4-5 day's I've been experiencing the exact same problem. It took me a while to find out "what was going on" since it seemed so irregular. But the discriptions I've found here are the best so far: One out of any program stops responding, soon others join, mouse can move and at first when you glide above buttons on the taskbar they glow but soon everything even vista freezes. Every next step I take only seems to make it worse, but after 30 secs it comes fully back to me, like it was "absent" for a moment and then without any problems catches up again.
Also about it being worse after rebooting:
For instance: yesterday only 1 freeze, now: PC crashed, rebooted, went on the web, while reading this topic it freezes over 10 times, yet by the time I am typing no problems at all. This all happened in the past 30-45 minutes.
I will be installing Ubuntu/Linux tomorrow so I can keep viewing my files even after windows gives up on me. I have no TV on my small college room but use my PC instead so windows REALLY is my window to the world :'(
I was starting to think about a hardware problem, I hope not....
Perhaps a system restore even further back might help...
Can't beleive I didn't find a single answer in this topic, it's been here almost a year with many different but very similar cases.
Any help, brilliant ideas or just a simple thought would be so much appreciated.- Edited bytherealdavidov Tuesday, September 08, 2009 6:37 PMgrammar
- You are the only person that has hit on the root cause.....Windows Vista. Everyone else here is either oblivious to facts, related to Gates or just inbreds. Windows has rode the train of minor success for so long that folks just don't want to believe that windows is a poor operating system. Windows may have been good once, but just like Ford and GM, they began to believe their own hype. I constantly get the "Not responding" message in parentheses at the top of any app any time I click on it. Internet, excel, word, anything. Hey guys don't worry, Bill Gayyyyytes has promised a fix in the near future. I figure since I've had my computer for about 2 years now, that equates to just a few more years. Believe me, I will shop around and research before purchasing such a piece of hot garbage again.
- wirwin,
I too have a Precision 390, but with the Q6600 running XP Pro SP2 (x86). I downloaded and installed the Windows 7 Enterprise x64 (build 7600) on a new hard drive and set it up as a dual-boot system. In testing Windows 7, I have had the exact same problems as you detailed in your first entry (9-18-2008) and have as of yet been unable to resolve them. Maybe it has something to do with x64 conflicts on these particular systems? I have tried the suggestions listed on this board as well as uninstalling Windows updates but to no avail.
Windows 7 32 bit has been great and running solid on my laptop, what a disappointment to see this issue already popping up in the x64 edition. Just when I had hopes of finally being able to use this system to its full potential, MS goes and rains on the parade... - ctrlsb4f9,
So your Precision 390 was OK with XPSP2 (x86) and only showed the problem when you installed W7 (x64)?
It's disappointing to hear that W7 has the same problem - though maybe not surprising since there's no sign that anyone understands what is happening, which is usually essential to getting it fixed.
My conclusion from all the above discussion is:
- there is a problem in Vista x64 (and now W7 x64) which affects multiple types of computers
- the same problem does not occur in Vista x86 (there may be other problems there with IE8, kaspersky, whatever, but not the same thing).
I wonder if there is any way to get Microsoft's attention on this. The problem is that it is so intermittent (I still do not know how to make it happen on demand) that it's very hard to investigate properly.
Since we're about to hit the 1 year anniversary of my initial post on this maybe I'll take another look at how I might report it to MS. - Hi guys first post on this website but ive been following this thread for a long while now. I have been experiencing the same problems since last year approximately the same time this post thread was created. I wanted to report that i have figured out what was causing this issue on my computer and it ended up being a memory flaw. I am a gamer and i was having issues with World of Warcraft, so i decided to uninstall and reinstall. When trying to reinstall i was given a error and i researched it and it said it usually relates to faulty memory. So i ran memtest and sure enough thats what it was. After taking out my memory modules one at a time and rerunning the test i found the faulty memory. I got back in windows and i have not had a single program go not responding on me since. Plus it fixed my problems with world of warcraft so i can game again >,<. Anyways idk if this is going to help anyone but just wanted to report that i found one possible cause of this.
On a side note, i have ran memtest many times over the past 8-9 months since ive been having this problem and it came up with no problems, so even if it says there isnt an issue i would suggest removing one stick at a time and see if that solves the problem at all. Anyways i know u all have been frustrated with this issue same as me. Good luck in getting it figured out!! - Well, I just recently bought a whole new PC. I haven`t been following this thread, but I`ve been seeing a zillion of like-threaded forums.
let`s see, I went from a random Medion dualcore to the latest AMD Quadcore. Went (in memory) from 3 Gb to 8 Gb. Chances are nil there`s a hardware faillure on this thing cuz it`s new. I guess it could have incompatability issues, but that`s not the hardware`s fault.
anyway, I had XP on the Medion computer, and I now have Vista Ultimate 64 on a "gamers" pc.
But I have the annoying feeling Vista Ultimate is running WAAAY slower than XP I had on the old "slow" computer. I mean, even if my old PC is lacking 5 GB memory and 2 processors, it OWNS the vista machine on every site and in any directory.
While performance in multimedia seems improved (if it ever gets booted up) on the Vista machine, the performance of general tasks is just plain wasted.
I mean, OK, it plays a 3d game full details fluently. But instead it now takes like 15 minutes untill a game is booted. While on XP when you click an icon, the thing boots right away (ok, 10 seconds), and it`s there ready to start.
Somehow Vista just doesn`t seem to start up processes as quick and easy as XP used to do.
It might sound demanding, but the thing`s got 2 more processors and twice the memory than the last machine, so it should just WORK DAMMIT AND BE QUICK ABOUT IT.
I mean, come on, I have to actually wait a whole minute just to delete an icon off my desktop. COME ON !!!! All it needs to do when I press the delete button is make the thing go away! instead I have minutes wasted on hopeless protocols that mean squat to me. And all I get back for it is a cursor that animates. -.-
So no, I don`t think this is an issue with hardware, but a sad horrible programming method used in windows` 64 general file handler. I`m not sure how many protocols they added, but they should cut a few too. or else the next windows will take ages to open a file.
Vista might not show bluescreens, but it would be nice if it would handle things, including itself, a little faster.
I`ve been thinking of completely disabling that user account control, that would probably improve performance a bit, but is it really a good thing to do?
since I have no idea how well Vista is protected against malware or virusses that would spoof user accounts... supposedly that UAC is used for that, so disabling it would mean a big risk, no? - I have been having the same problem as all of you with any, and all, programs not responding at various times. This problem is not selective. Usually this self-corrects. But it happens all day long, every day. I had a hard disk failure last week and had to reinstall Windows Home Premium and am still having the problem, maybe even more frequently. You'd think that with these postings going on for over a year now that the geeks at MS would have jumped in with a solution long ago. I think that we all got taken.
Update to the above:
I only have one 64 bit app on my computer, ViceVersa, which is a backup program. When I was working with it last week to re-setup my backup routines, I don't remember getting any not respondings. I haven't read all the above postings so I don't know whether anybody else has asked this question; could the not responding problem be relegated to 32 bit apps? - Add another victim to the list. Symptoms match:
1) CPU mostly idle - typically below 5%
2) Plenty of physical memory available - today I'm averaging 27% of 6gb memory in use
3) All apps are frozen/stalled, not just any one app
4) Mouse cursor is responsive, but mouse clicks are not showing a response
5) Typical freeze lasts 30 seconds or less.
6) This is happening every few minutes.
System specs:
Dell XPS 435
i7-920 processor
6GB DDR3 tri-channel RAM
Dual 500GB drives in a RAID 1 config
Vista 64 SP2 - I have been having this problem on my HP tx2000 laptop (running Vista Ultimate 64-bit with 4GB RAM) for a while now, too. I thought it was a faulty drive controller, as the problem seemed to crop up after my motherboard was replaced by HP in March (due to the fact that, one day, my computer just wouldn't turn on). After many months of troubleshooting with HP, they finally broke down and replaced the motherboard (again), along with the heat sink fan, and they also re-imaged my hard-drive. I went about the long process of reloading all of my programs and updating Vista, and found that the problem was worse than ever! I re-re-imaged the hard drive myself, and I am in the process of reloading programs. I have turned off Automatic Updates for Windows, and have only loaded SP1 so that I can see if SP2 was the problem. I can already see, however, the beginnings of the problem again, with several programs briefly (1-2 seconds) going "not responding." I am going to work with the computer for a few days to see if it gets worse, which is what happened in the past -- got progressively worse until the computer was basically unusable. At that point, I'll probably re-image again and not even load SP1.
Has anyone else been able to isolate a specific Windows update that may be causing this problem? I ask because this computer was over a year old, working just fine, when the problem started. I had been using the exact same programs the entire time I had the computer, and had not installed any new ones when the problem started. Having ruled out hardware issues, I can only guess that it is some sort of Windows update. I hate to not install ANY updates for Vista, because I don't want my computer to be vulnerable to security issues, but the problem has gotten so progressively worse that I just want to throw the laptop out the window!
Interesting to note, I was considering just waiting until Windows 7 is released, but, after searching the web, I have found that lots of people are having this exact same problem with the Windows 7 Release Candidate, though many of them said they didn't have the problem with the beta version.
- My wife's laptop (64 bit vista) has this exact issue ... some observations:
- rebooting causes a flurry of pauses (not responding periods)
- if you wait through 5-10 of them (approx. 45 sec. to a minute each) they become less frequent
- hibernating and sleeping seems to make them less frequent than rebooting but they still occur
I think Studio BG is onto the solution, it is a windows update that is the issue. I am going to try one more restore and NOT install any Vista patches before sending it back to HP under warranty (not sure what they will do after examining it because it is definitely the Vista 64 bit OS that is the issue.
I've had to restore twice, once from recovery partition and one from CD and the pauses came back almost instantly.
I have discovered a permanent solution, get rid of Vista and get a computer that can run XP or better yet just buy a Mac. - Just to make it clear:
I had this problem with Windows 7 beta, and with RC. I'm thinking its a problem inherent to the 64bit kernel or something. Guess the world wasn't ready for 64 bit anyhow? - Yes, it is definitely a 64 bit issue and (I believe) related to an OS update (not necessarily the original install of the OS) ... can anyone confirm a clean OS install eradicates the issue for Vista or 7?
- I did not update either of my windows versions, I formatted and reinstalled.
- Okay, here is an update on my situation. After installing updates only through SP1, I am still having the problem. HP was no help, and actually suggested I just go ahead and buy a new computer to replace this very expensive, souped-up, and only 18-month old laptop! Anyhoo, I then called Microsoft, where a very nice technician tried his best to troubleshoot the problem. After increasing page file size, removing unnecessary startup items, editing the registry, disabling McAfee, yada yada yada, the problem still persists. Firefox went not responding 3 times while I was on the phone with them, and something happened so that I can't even start Photoshop anymore to test it out. My next step is to recover the laptop to its factory state (remember I had the computer for over a year before any problems started), disable Windows update, reinstall programs and see if the problem persists. Unfortunately, my recovery disks are not working, and I have to wait two more days for HP to get me some new ones. I will post again after I have re-installed Vista to let you know what I find.
- Just a wild guess: do you happen to have a removable drive configured somewhere from your system on the network? If so have a look at
http://support.microsoft.com/default.aspx/kb/969702
It fixed it in my case (network connected read-only drive gave a 30 second delay when starting Word, Excel, Powerpoint, Outlook - yes, all the MS apps.) after weeks of frustration... philcpa wrote:
I only have one 64 bit app on my computer, ViceVersa, which is a backup program. When I was working with it last week to re-setup my backup routines, I don't remember getting any not respondings. I haven't read all the above postings so I don't know whether anybody else has asked this question; could the not responding problem be relegated to 32 bit apps?
Interesting thought, but I don't think this is limited to 32-bit apps. I often see it with Windows Explorer, which as part of the base OS is certainly 64-bit code.
One of the other symptoms I often see is when I hit the 'Win' key (with the Windows logo) and start typing the name of a program to be found using the search feature. It often gets 'stuck' part-way through typing - for example I type 'firefox' intending to launch the web browser of that name but the search box gets stuck after displaying just 'fi' or 'fire' or something. Then after the usual 30-second lockup it displays the whole word 'firefox' and proceed to open said browser. I believe this is also the explorer.exe process which handles this.
In fact I have a half-baked theory that this whole thing is an Explorer.exe problem. Since Explorer.exe manages the desktop and is (I think) responsible for directing keystrokes and mouse-clicks to the correct process, it seems possible that it is somehow failing to do its job correctly. Think about how the '(Not responding)' indicator gets displayed on the title-bar: it cannot be the application itself which is displaying that so perhaps it is Explorer.exe.- Proposed As Answer byBrian Borg Monday, October 19, 2009 6:28 PM
It happens when Vista detects that the application is not servicing its event loop. The event loop is the way the system instructs a Windows app what to do (e.g., "paint yourself" or "your timer just timed out" or "the mouse just moved over a control", that sort of thing).
It's not normal for an app to go unresponsive, something's wrong with the apps themselves that's causing them to loop or stall. There's quite a bit of tolerance - i.e., a long time in computer terms - before Vista will determine an application is non-responsive. It's documented somewhere; I forget the exact amount of time.
I have Vista x64 Ultimate SP1 and run it for months without seeing what you're describing. On the other hand, when I'm developing a Windows app that gets into an infinite loop or simply ignores incoming Events for a long time, the window will ghost and the application will be labeled as non-responsive.
If you're seeing this on otherwise trustworthy apps (you didn't mention which ones... What apps are failing?) then something that cuts across all apps could be causing it... Antivirus maybe? Malware?
-Noel- Noel: how's Microsoft Outlook for an example of "trustworthy apps"? How's even Windows Explorer itself? There is hardly any application that "Not Responding" has not been generated over in my system (Vista Ultimate 32bit) at one time or another.
One of the other responders blamed it on the user doing something they should not have been doing in the first place. Yeah, right: like clicking on any function or menu or menu item when the application is running.
The only shame is that Microsoft does not seem to take this serious. That shame is also on me, because, inexplicably, I am still supporting Microsoft by migrating, with the rest of the herd, to Windows 7, where the problem will likely also show up--only time will tell.
Really disappointed. - Applications where I have seen the problem:
Outlook 2007
Firefox 3.5 (and earlier 3.0)
Great News (RSS reader)
Foxit (PDF reader)
Windows Explorer
VMWare Workstation
Google Chrome
Microsoft Word 2007
(and probably others that I don't recall now)
(Thinking about it, I DON'T think I have ever seen this on the CMD prompt or Windows Powershell, both of which I use a lot especially the latter)
Just a few minutes ago it happened to BOTH Great News, Foxit (and - I think - Windows Explorer: the task bar became unresponsive) at the same time . It is cases like that which make me doubt it is a bug in specific applications.
Maybe there is a single DLL, loaded by all these applications, that has a bug?
I don't think it's antivirus; I changed my antivirus supplier several months ago and the fault continued unabated.
Incidentally I notice that while most of those reporting the problem are on Vista x64, there are a couple of people reporting it on Vista x86. I have not seen it on my Vista x86 laptop. - Speaking of Windows 7, the final version has been out for a day now - has anybody done a fresh/full install of the official W7 release (i.e., completely obliterating Vista) to see if the problem still exists?
It's absolutely incredible to me that this major issue (which I have too with Vista x64 on a brand-new Dell quad-core, and just found this thread) is still affecting so many people (just do a quick google search) yet remains unresolved... - Well, I did a fresh install of Vista Ultimate 64-bit without installing SP1, but I am having the same problems. I turned off automatic updates, but, during the install, several updates (mostly "security updates") were installed anyway. My system tab still reflects only the initial install of Vista (I have build 6000, and I think SP1 is called 6001), but I am not sure when all of those "security updates" were released by Microsoft, or if they were already installed when I purchased my computer (i.e. before I started having problems). I have only loaded Firefox -- haven't even made it to MS Office or any of my Adobe apps. And I am using the Norton trial supplied with the machine instead of McAfee, which I used before, so if it is a problem with AV, then it is a problem will multiple AV programs, and not one in particular.
A friend suggested that my Logitech mouse could be the problem, as it only happens to me when clicking on something or, more frequently, when scrolling with the mouse. So I tried another mouse (HP usb mouse), but the problem still persists. Another theory is that my laptop tends to run hot, and other people have had problems with their motherboards, and possibly other components, basically frying. Has anyone else noticed their computers running hot? I guess I will have to call HP again and see if there is anything more they can do. The scary thing is that we have a 3-month old HP Touchsmart running Vista Home Premium 64-bit, and I am starting to see programs go "not responding" on it, too. Right now, it only happens for a few seconds each time, but, if history is any indication, it will continue to get worse, and I don't know what I'll do then. I have had 7 Compaq/HP computers in the last 10 years, and have never had a problem. I feel bad going back to them again and again with what is almost certainly a Microsoft problem, but I guess that is the chance they take when they provide OEM versions of Windows!
Has anyone tried just loading Windows 7? - I have read this entire thread with interest. I am posting because of another problem which may be related, in that both problems likely result from kernal code that is failing to provide timely interrupt servicing.
I occasionally get the above-described "(xyz application) not respondng" message which resolves after a period of time (~30 seconds). More bothersome for me, though, and perhaps related, are mouse and keyboard intermittancy using a Microsoft Wireless Laser Mouse 6000, part of a Microsoft Wireless Desktop using Intellipoint (mouse) and Intellitype (keyboard) management and driver software. These symptoms are similar to those described above by DogWarrior in October 2008 and by Wirwin on October 19, 2009. That is, the response on the screen to mouse movements or key presses is (intermittantly) delayed by one to three seconds or so. The mouse problem happens very frequently when scrolling.
To troubleshoot this problem, I plugged in a wired USB mouse and experienced the same problem. I then plugged in a ps/2 mouse and the problem resolved for both mouse and keyboard! I should say that the wireless desktop control module cable has both a USB connector and a ps/2 keyboard connector. So, I can run the keyboard on the ps/2 port but not the Wireless Laser Mouse 6000. The keyboard experiences intermittancy when operating USB but not when operating ps/2. To solve the problem with the mouse, I must use a wired ps/2 mouse.
This leads me to believe that a problem may exist in x64 systems with interrupt servicing associated with the USB subsystem. Or, the problem may be deeper in the kernal, affecting both hardware and software application interrupts.
If I scroll a Word document up and down as fast as I can, in Process Explorer (with the context switch delta column enabled, to get an idea of the magnitude of context changes and therefor interrupt activity), I see about the same rate of hardware interrupts using usb and ps/2 mouse ports. However, the Delayed Procedure Calls registers about 600 with ps/2 and 1300 with usb mouse. This is indicative of an interrupt queue getting behind. Even more dramatic is the System Idle context switch metric when I do this fast scrolling. It registers 2,000 - 3,000 with ps/2 mouse and 5,000 - 8,000 with usb mouse. This would appear to indicate that use of the usb mouse results in much higher interrupt overhead. As I mentioned before, the mouse and keyboard response delays are indicative of some interrupt queue not being timely serviced.
I do agree that it is strange that Microsoft has not addressed this 64-bit OS problem at the transition from Vista to Win7 (if not before in a Vista service pack.)
I have never experienced any of these problems in XP Pro 32-bit. I may boot into the latter OS to observe these same metrics and attempt to correlate.
Win7 RC x64 on Dell D620 Core2 Duo laptop - I have been experiencing the same problem as the OP! After installing SP2 on my Vista Home Premium (x64) laptop this issue cropped up. I experience a random 'freezing' up of ALL applications, each time it only lasts 30 secs and otherwise I have no other issues. I have run a complete virus scan, memtest, defrag (even though defrag is set auto every week), disk clean up, chkdsk, hd scan (using manufacturer provided tool), checked event log as well as reliability. I have a dual core process with 4 gb of ram and while monitoring resource monitor during a 'freeze' the cpu/mem useage never gets anywhere close to 100% (40% for both usually). The one thing I did notice on the resource monitor was the HD usage stats. The read/write per min wasn't high compared to when I doing intensive downloading BUT I noticed that JUST before the freeze would end all disk usage would drop from the list (could be the list reseting after coming back for a non responsive state). This led me to test out something else ... I stuck a DVD in the drive with some avi files on it, fired up VLC player, and played a clip. Amazingly even during a 'freeze' the video would play just fine! Now if I tried to do anything within VLC player that required me to switch the file I was viewing (which was on the DVD) VLC would also freeze up ...
This led me to take a closer look at what was going on in a 'freeze', and I found that if i noticed one program affected by the freeze and clicked my mouse to bring up another program, I could as long as the program wasn't trying to access the HD. This led me to believe it may be the HD but I had already run all the tests above with no results. I went ahead and switched out my HD anyway just incase (I made an image of the original HD, then put that image on the new HD so that all programs/settings were the same), and I still have the same issue!
I am about ready to just re-install and go back to SP1 and hope that it was just some issue with SP2 ... any suggestions/comments will be welcome! - UPDATE - Using my Vista Home Premium SP1 DVD Install disk I reinstalled windows (thus reverting back to SP1) and I have yet to experience this issue! I then went and installed ALL available updates other then SP2 and I still have no longer have any issues. I guess I just need to stay away from SP2 ... although I still have yet to find a cause for this issue, my guess would be some kind of hardware conflict. I'm thinking it must have to do with the SATA controller card (as I tested 2 diff HDs), but I cannot confirm.
- It seems like no one here has yet tried wiping their Vista to try out the problem with Windows 7... but I spent some time searching elsewhere and maybe it doesn't look so good for Windows 7 either??
Windows Seven Forums - Not responding
http://www.sevenforums.com/crashes-debugging/32528-not-responding.html
If so, that would be extremely discouraging, and incredibly inexplicable... - Well, after 6 months of troubleshooting this problem, 3 different hard drives, 2 new motherboards, 1 new heat sink fan, and untold numbers of Vista 64-bit reinstallations, HP is replacing the computer for me. We have simply tried everything we could think of. Thanks to all of the posters here who have tried to suggest solutions. Unfortunately, clean installs of Vista, both with and without SP1 and SP2, didn't fix the problem for me, though it seems that going back to SP1 may have helped others. I'm crossing my fingers that this doesn't happen with the replacement laptop!
- I have read this thread with interest and without repeating much of what has been said I am experience the same problem. the two things of note are that I am running the-32 bit version and the problem only started when upgrading from XP to Vista.
I will watch this space with continued interest. - Hello All,
I am new to the community. However, I was experiencing the same problem with Vista x64. I recently purchased Windows 7 Ultimate x64. The "Problem" is still there as well. I'm not entirely sure as to why this is happening, but it is becoming rather annoying.
I notice that is it NOT program specific. I see a lot of forum's saying to check IE add-ons and what-not but like I said, I get it with Adobe Master Collection Suite CS3, World of Warcraft, Aion online (Yes, I am a gamer) and much more.
My System Specifications are:
Processor - Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz (2 CPUs), ~1.8GHz
RAM - 4094MB
Directx11
Windows 7 Ultimate x64
Any fix would be greatly appreciated.
Thanks,
Toughblood - Hey everyone,
I have the same problem of not responding while i bought the laptop with 64-bit Vista, my laptop is ACER 8920g(4g, 2.0ghz,640g), I can't stand this problem so I uninstalled it and installed a 32-bit XP, it worked well. Couple of days ago, I tried to install 64-bit Windows 7 and unfortunately the problem came out as before, I thought it was CPU's problem with incompatible with the 64-bit operating system, laterly after observing, i realised the reason of the problem is acturally occur on the HARD DISK. I found that they said it is much faster using SATA mode in vista, it is a little bit slowly using IDE mode, I'm not able to boot windows XP using SATA, so I turned it to IDE and laterly I turned it back because I was using WINDOWS 7. I found that it is 100% hard disk problem because the working light is flashing, but THE CPU USAGE IS LOW, and everything back to normal after frozen, which means the reading and writing of hard disk is suspended at that time. Now I have fixed this problem and get everything ok with Windows 7, everyone who has the problem can just do as follow simplely:
___________________________________________________
1. Restart computer.
2. Enter BIOS
3. Find your HARD DISK MODE OPTION(SATA), turn it to *IDE*
4. Save and exit
___________________________________________________
Next time when you log in to the windows, it will start automaticly install ide drivers for your windows, it may ask you to restart, just do it. Hope this helps.- Marked As Answer bywirwin Tuesday, December 01, 2009 12:25 AM
- Hi everybody,
Finally I could identify the reason.
It happens when the default printer isn't available !
As I'm using a network printer connected to a NAS as default printer, when my NAS isn't on air, the Microsoft Office 2003 system doesn't find it and goes into not responding mode until the printer is connected.
The issue begun indeed since I upgraded my NAS to a new software version which switch off the NAS quicker when it is not used for a while.
I will change the standby timer value of my NAS to an higher value (1hour) in order to avoid it in the future.
I keep you aware if unfortunately other reasons still create the issue but until now it's clearly reproduceable and linked to this default printer availability.
=> 5 days later, I didn't found any other root causes and my system is still always stable.
=> 12 days later: Not other root causes found and system still stable. => I leave you here ! Bye everybody !
Hope it helps Microsoft to reproduce and fix this annoying issue definitely.
It's indeed not acceptable that Microsoft Office 2003 have such behavior if the default printer isn't available !
Cheers,
BP.
Here after the post of the my Windows problem report (Control panel - Reports and solutions for... - in french my apologize) showing that it's clearly related to the printer (spoolsv.exe:spoolss)! => Please check at the same place what is your issue related to...
Produit
Microsoft Office Word
Problème
A cessé de fonctionner et a été fermé
Date
04/11/2009 23:23
Statut
Rapport envoyé
Description
Un problème a provoqué l’arrêt de l’interaction de ce programme avec Windows.
Signature du problème
Nom d’événement du problème : AppHangXProcB1
Nom de l'application: WINWORD.EXE
Version de l'application: 11.0.5604.0
Horodatage de l’application: 3f314a2f
Signature de blocage: ef44
Type de blocage: 16512
Attente du nom de l’application: spoolsv.exe:spoolss
Attente de la version de l’application: 0.0.0.0
Version du système: 6.0.6002.2.2.0.768.3
Identificateur de paramètres régionaux: 1036
Signature de blocage supplém. 1: d7b8ed7655b8ce343e82aa84332ae92a
Signature de blocage supplém. 2: a700
Signature de blocage supplém. 3: dfc7ba7f771e15bb0de043e08f46615b
Signature de blocage supplém. 4: f5b4
Signature de blocage supplém. 5: 3cec0c25daa9f18de3126a162ad64d8b
Signature de blocage supplém. 6: 4ab2
Signature de blocage supplém. 7: bd985bca963d34d789b0821d5bb85e1f
Fichiers facilitant la description du problème (certains fichiers ne sont peut-être plus disponibles)
Version.txt
AppCompat.txt
WINWORD.EXE.hu.kdmp
spooler.xml
SpoolerETW.etl
spoolsv.exe.wxhu.dmp
WINWORD.EXE.xml
Informations complémentaires sur le problème
ID du récipient : 213182133
And for Outlook...
Produit
Microsoft Office Outlook
Problème
A cessé de fonctionner et a été fermé
Date
07/11/2009 01:10
Statut
Rapport envoyé
Description
Un problème a provoqué l’arrêt de l’interaction de ce programme avec Windows.
Signature du problème
Nom d’événement du problème : AppHangXProcB1
Nom de l'application: OUTLOOK.EXE
Version de l'application: 11.0.8169.0
Horodatage de l’application: 465f28e3
Signature de blocage: dff3
Type de blocage: 128
Attente du nom de l’application: spoolsv.exe:spoolss
Attente de la version de l’application: 0.0.0.0
Version du système: 6.0.6002.2.2.0.768.3
Identificateur de paramètres régionaux: 1036
Signature de blocage supplém. 1: 1e89b7b8fc7c75b90ccca1a2538401ed
Signature de blocage supplém. 2: 5b35
Signature de blocage supplém. 3: c912d73cd368b58c8f4e3d2805b99420
Signature de blocage supplém. 4: dff3
Signature de blocage supplém. 5: 1e89b7b8fc7c75b90ccca1a2538401ed
Signature de blocage supplém. 6: 5b35
Signature de blocage supplém. 7: c912d73cd368b58c8f4e3d2805b99420
Informations complémentaires sur le problème
ID du récipient : 208348923
YEEEESSSSS !- Edited byBelgiumPeople Tuesday, November 17, 2009 7:18 PMUpdate
- Edited byBelgiumPeople Tuesday, November 24, 2009 9:52 PMLast update to confirm it is the solution.
- Proposed As Answer byTheBelgianIsRIght Wednesday, November 25, 2009 10:36 PM
- there r kinds of no responding things, and i'm pretty sure u and us are not talking about the same situation...
- Possible solution here (stupid I didn't think of this) ... upgrade the BIOS!
After returning my machine to HP, they upgraded the BIOS and now (after cleaning off the bloatware and installing Firefox, AVG, OO, etc.) I have not yet had the problem happen at all. No more "not responding" ... I'm FREE, I'm FREEEEE!!!!
I'd love to hear if others have tried to upgrade the BIOS and if that fixed their "no responding" problem.
Note my machine is an HP Pavilion dv7 with Windows Vista 64 Bit (Home Premium). - I was hopeful that the BIOS solution would solve my Vista 32-bit problem but, alas, no. However, I did find a solution to the same not responding behavior. The laptop I use has many printers on it from the different networks I hop on to (as a consultant). I had jobs stuck in many queues...some from 10 months ago. (I know, I know...I should have caught that.) There were even 10 jobs or so stuck in the Adobe PDF "printer." So I removed all the constipation and also deleted the remote printers. Like "jechevow" ... I'm FREE, I'm FREEEEE!!!!
- Dear marinaHank:
Don't celebrate too soon: let's all wait to see the day Microsoft can correct this problem. The problem has been duplicated on Win 7 Home Premium 32 bit; Win 7 premium 64 bit; and Win 7 Ultimate 32 bit; clean install, or upgrade, different machines from HP Touchsmart Desktop PC to a regular Tower-based PC, all different configurations (not to speak of Vista of all shades). And, no program thus far is spared, including even Windows Explorer and Internet Explorer.
Even a simple trick like the ball just spinning while the program one is trying to work with stays "alive" and not grayed and locked up with "not responding" until resources can be assigned to it, will be a great improvement pending real solution.
But, we shouldn't hold our breath. In Beta, I don't believe any other Microsoft application got more complaints with Win 7 than Outlook 2007 (and 2003). You would think that Microsoft would pay attention to this in the final release of WIN 7. But, no. When you check today, Outlook 2007 (and 2003), of all Microsoft products, cause the greatest headache for poor WIN 7 users like me.
With that type of track record, my recommendation to you is to NOT celebrate yet. - I think our friend from Belgium is right. I have tried everything suggested in this forum and others with no success until now. But about two months ago I took my personal laptop to work as a Vista testing environment for a week. I set it up with the printer there without a second thought. My machine has been at home without a printer ever since and locking up every few minutes. When I checked the printer settings in the control panel, the work printer was still set as the default. I changed the default to the XPS writer and have not had a program lockup since.
It sounds crazy, but it might just be that simple. - I made the change suggested by Abaloneater above, to whit:
1. Restart computer.
2. Enter BIOS
3. Find your HARD DISK MODE OPTION(SATA), turn it to *IDE*
4. Save and exit
and after several days of trouble-free running I am about ready to declare that THIS HAS SOLVED IT FOR ME.
Those experiencing the problem with Vista x64 should give this a try.
Thanks to Abaloneater for solving a problem that has been bothering many people for more than a year!
Based on other messages recently in this thread, there seems to be a problem with Vista x86 relating to missing default printers; I have not experienced that and would suggest it is a different problem. - See the solution from Abaloneater above where he configures his SATA hard drives in the BIOS to IDE mode. That worked for me on Vista x64.
From what jechevow says here, maybe HP has now fixed their BIOS to where SATA drives work acceptably in SATA mode. Dell has not (I had already tried their latest BIOS on mine). - Funny thing...
So many people make statements like "Microsoft, you should be ashamed". I suppose you can't blame people for feeling frustration and taking it out on the obvious scapegoat.
So many people, when they find the answer, note that configuration problems or faulty hardware or bad drivers or poor 3rd party software or junkware they've loaded from the Internet is at fault.
Is it a design flaw that Windows depends on some very important and complicated non-Microsoft things (device drivers, antivirus, etc.)? Perhaps. It seems almost a bit stupid when you think about it. But if they decided they would be the only company they would allow to offer such functions in Windows from here forward, I imagine the Justice Department might get mighty interested in such a monopolistic move.
-Noel
