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Blue screen during phase 1, system hosed

Answered Blue screen during phase 1, system hosed

  • Thursday, December 13, 2007 6:40 PM
     
     
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    While installing SP1 RC1 via the Windows Update method, the system halted around 10%. During the system dump a failure involving ks.sys was indicated. Upon reboot the system halts saying with an error indicated disk.sys is the problem with error code 0xc0000098 - "Windows failed to load because a critical system driver is missing, or corrupt."

    The system is a Dell XPS M1210, Core 2 Duo T7200, GeForce 7400. The hard disk is SATA, if it makes any difference. The only major oddity about this system is the fact that I was running version 5 of the Cisco VPN Client for the purpose of connecting to the campus wireless network. I am unable to boot in safemode, subject to the same error.

    Any help would be appreciated.
     

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  • Thursday, December 13, 2007 6:46 PM
     
     
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    ... very interesting errors on DELL systems seem to rise...

    Your system is very comparable to mine...

    Dell D820, T7200, nVIDIA NVS120 (GF7400 Core), SATA HDD
     
  • Thursday, December 13, 2007 10:12 PM
     
     
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    Devotpohats -

     

    If you are on the Connect Beta, please file a bug with "ATTN: John E[MSFT]" and include the dump file.  Otherwise please reply with your email so I can email you a link for you to upload the dumpfile to.

     

    Thanks,

    John E [MSFT]

     

    PS make your email spamproof e.g. spell out AT instead of the symbol

     
  • Friday, December 14, 2007 1:57 AM
     
     
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    Hey John,

    I was able to get past the problem by using the startup repair utility on my installation disc. The repair utility informed me that it was unable to fix the problem, but the system rebooted successfully anyway. The Service Pack installation, blue screening out at 13%. It rebooted successfully though and continued on. It's at 97% of stage 1, at the moment.

    Anyway, I'll grab the dump files and upload them once it finishes, if they'd be helpful for debugging. My email is xocet AT hotmail DOT com.
     
  • Friday, December 14, 2007 10:03 AM
     
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    Thank for you for the dump files.  These aided the invesitgation immensely.

     

    There is a known issue with selective suspend and the audio stack on your Dell.  Please follow the instructions in this KB: http://support.microsoft.com/kb/315664 to disable selective suspend.

     

    If you can confirm that this is the issue, then our team can work to form a broader solution.

     

    Thanks again!

    John E [MSFT]

     

     
  • Tuesday, December 18, 2007 1:13 AM
     
     
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    Devotpohats -

     

    I'll be sending you an email for the following servicing log files, along with an upload URL.

     

    (All files and sub-folders) %windir%\logs\cbs\

    (All files and sub-folders) %windir%\Panther\

    (All files and sub-folders) %windir%\Performance\WinSAT\Datastore\

    (Might not exist) %windir%\winsxs\pending.xml

    (Might not exist) %windir%\winsxs\poqexec.log

     

    If you have the time and these are still available on this specific machine still, of course.

     

    Thank you,

     

    Geoffrey Raynor

    Microsoft Windows TechBeta Team

     
  • Thursday, March 20, 2008 6:34 PM
     
     
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    I had the same thing - SP1 install BSODing with ks.sys during phase 1 on my Dell XPS M1210. 
    The beast was stuck in a BSOD/reboot/Phase1/BSOD/reboot/Phase1 cycle till I turned off the wifi using the physical switch on the side.  After turning off the wifi card, the install went smoothly.  Strange that the wifi would cause/fix that though, as I have the intel card, so it's a full centrino platform...
     
  • Thursday, March 20, 2008 9:18 PM
     
     
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    Zacpod,

        When did you try installing SP1?

    This has been detected and Windows Update will not offer Windows Vista SP1 to computers that have Lvuvc.sys device driver installed (http://support.microsoft.com/?kbid=948343 and check "Additional Windows Vista SP1 driver information" section). Dell XPS 1210 uses this driver for the inbuilt logitech webcam.

    An update to Ks.sys is being created that resolves this issue and will be offered to these users. After this update is installed, they will then be offered Windows Vista SP1 by re-checking for updates.

     

     
  • Friday, March 21, 2008 7:46 PM
     
     
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    Also where did you install it from? Was it via Windows Update or download center?