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Errors galore when updating hp active support library
Errors galore when updating hp active support library
- Constantly get reminded to apply two updates to my system..says it is critical. Everytime I try, I get the same errors. SP39516.exe
HP Active support library error error : 1316 A Netwwork error occcured while attempting to read from the file c:\windows\installer\hpactivesupportlibrary.msi
Error 1603 Fatal Error during installation. Consult Windows Installer help.
I have gone to msi.chm and msdn for help, but have been completely unsussessful. Is there someway safely to let a "very smart tech person" take my system over and fix this for me. I am on a sailboat offshore several miles. Just close enough for my Sprint / Nextel modem to work just fine. Thanks!!
B&T
Answers
- Had the same problem and found a fix that worked at the link below: read toward end of messages and move the file as instructed. Good Luck
http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1258838720809+28353475&threadId=1265204
UPDATED: Instructions Below, IT DID WORK FOR ME
Oct 13, 2008 09:39:24 GMT 10 pts
I think - it is a solution.
HP Update - downloads and attempts to install HP Health Check update. We got an error 1316.A
But..
In folder c:\swsetup\ (hidden) you may find a folder (sp.. and somenthing) containing all installation files of HP Health Check update including HP Active Support Library.msi
Open windows explorer and type c:\windows\installer.
Copy "HP Active Support Library.msi" from c:\swsetup\sp39516 to c:\windows\installer (drag and drop)
Restart installation from c:\swsetup\sp39516\setup.exe
It should work then.- Proposed As Answer bygwzorek2 Monday, February 22, 2010 12:52 AM
- Marked As Answer byCarey FrischMVP, ModeratorMonday, February 22, 2010 12:59 AM
All Replies
- Had the same problem and found a fix that worked at the link below: read toward end of messages and move the file as instructed. Good Luck
http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1258838720809+28353475&threadId=1265204
UPDATED: Instructions Below, IT DID WORK FOR ME
Oct 13, 2008 09:39:24 GMT 10 pts
I think - it is a solution.
HP Update - downloads and attempts to install HP Health Check update. We got an error 1316.A
But..
In folder c:\swsetup\ (hidden) you may find a folder (sp.. and somenthing) containing all installation files of HP Health Check update including HP Active Support Library.msi
Open windows explorer and type c:\windows\installer.
Copy "HP Active Support Library.msi" from c:\swsetup\sp39516 to c:\windows\installer (drag and drop)
Restart installation from c:\swsetup\sp39516\setup.exe
It should work then.- Proposed As Answer bygwzorek2 Monday, February 22, 2010 12:52 AM
- Marked As Answer byCarey FrischMVP, ModeratorMonday, February 22, 2010 12:59 AM
- Great Advice Rob.....because this was the fix for me 2! Seems like HP would fix this in that package install
- Proposed As Answer bygwzorek2 Monday, February 22, 2010 12:53 AM
- I also was successful for the first time in 2 years of trying to install HP's active support library. Thanks much for your help.
