Sign in
 
HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums
Windows Client >
> 
> 
Help!

Answered Help!

  • Thursday, October 04, 2012 7:54 PM
     
     
    Sign In to Vote
    0

    Ok, I'm no computer expert so please bear with me, and if anyone has some advice, please keep it simple!!

    A 'worm' found its way onto my laptop and disabled loads of things, I was advised to start up in safe mode and run a malwarebyte scan which detected and removed 11 trojans.

    Everything seemed ok when I restarted, but I had to uninstall, then reinstall my Microsoft Security Essentials which seems to be running ok but I cannot open my Windows Firewall to see if it is working ok (which suggests to me that it isn't).  When I click on it I get a message saying 'due to an unidentified problem, settings cannot be displayed'.

    Any ideas? kinda worried my laptop is no longer safe, or that the Worm or Trojan's have damaged my system?

    Thanks in advance for any replies.

     

All Replies

  • Friday, October 05, 2012 1:11 AM
    Moderator
     
     Answered
    Sign In to Vote
    0
    Please see: Help: I Got Hacked. Now What Do I Do?

    Carey Frisch

     
  • Friday, October 05, 2012 9:30 AM
     
     Answered
    Sign In to Vote
    0

    Hi,

    I think the problem is that the Windows Firewall cannot be displayed properly after being attacked by virus and reinstalling Microsoft Security Essentials.

    It is possible that the Windows Firewall component was damaged by virus or the Firewall is interfered by MSE.

    I suggest we also seek help in the MSE support forum:

    http://answers.microsoft.com/en-us/protect/forum?WT.mc_id=SMCPSC_ENUS_ADR_ANS&auth=1

    • Marked As Answer by mogwai29 Monday, October 08, 2012 4:54 PM
    •  
     
  • Monday, October 08, 2012 4:56 PM
     
     
    Sign In to Vote
    0
    Thankyou Niko, I have asked the question again in the MSE forum as you suggested.
     
  • Monday, October 08, 2012 5:00 PM
     
     
    Sign In to Vote
    0
    Hi Carey, I have looked at the info you suggested but to be honest, it doesn't make sense to me.  I have asked the question again in the MSE forum but if I can't figure it out I guess I will need to find the cash to get someone who knows what they are doing to look at it!  Thanks for your reply.