Monday, August 20, 2012 8:16 PM
Hello everybody! About a year ago my family purchased a desktop from cyberpower.com and it has been working pretty well. We recently have been getting several blue screen errors while using it. For example, sometimes while logging off so I can change users I get this error. Also, while playing a game such as World of Warcraft the computer has frozen, then goes to a blue screen. Here are the details of the error, please help!
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
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- Moved by Michael Switzer [MSFT CSG] Tuesday, August 21, 2012 4:29 AM This is not a MAP issue, moving to Windows forum (From:Microsoft Assessment and Planning Toolkit)
Wednesday, August 22, 2012 3:50 AMModerator
Regarding the BSOD error code 1000007e, you can refer to Bug Check 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M.
To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:
1. Update the BIOS and chipset
2. Test the issue in Safe Mode
4. Update all the drivers
Hope this helps.
TechNet Community Support
- Marked As Answer by Leo HuangMicrosoft Contingent Staff, Moderator Monday, September 03, 2012 2:17 AM