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MAP: connection failed or connect access denied

Answered MAP: connection failed or connect access denied

  • Tuesday, March 17, 2009 6:39 PM
     
     
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    I am having problems running the Microsoft Assessment and Planning tool.  I have close t0 50% of my clients coming up with a connection failed error or access denied or other reason.

    I have read through the forum and the startup guide and I have tried the following solution:

    - ran WBEMTEST - did receive successful query result.
    - have applied the group policy from the startup guide.

    But when I run the MAP tools still receive fail connection.  What do I need to do

    All machines are XP SP3, using domain administrator accounts to run MAP.
     

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  • Tuesday, March 24, 2009 4:09 PM
     
     
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    Can you give us a little more detail about how you ran WBEMTEST?   Did run WBEMTEST on the same machine where MAPS is installed and use it to try to connect to some of the machines you received failures on?

    Thanks,
    Jay
     
  • Tuesday, March 24, 2009 5:32 PM
     
     
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    That is correct, I ran the WBEMtest from the machine MAPS is running from

    I followed this link to run WBEMTEST

    http://social.technet.microsoft.com/Forums/en-US/map/thread/1261e291-76bf-4ec5-95c1-17e32767bc67/

    I got a response back on the CPU.

     
  • Monday, March 30, 2009 11:44 PM
     
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    My suspicion is that MAPS is being too aggressive about how many threads it's using to run inventory in this case, and due to the connection limits in Windows XP, some responses are being dropped.

    That would explain some of the failures, but not the access denied errors (unless the same problem was also causing authentication to the domain controller to also fail).

    The number of threads can be adjusted, but to do so, settings in the SystemInfo database need to be adjusted.

    What speed CPU, how much memory do you have installed on the machine running MAPS?  Also, is this a single core cpu, or is it hyperthreaded or dual core?

    Thanks,
    Jay

     
  • Friday, February 24, 2012 1:14 PM
     
     
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    Ok I know this is old but can you describe how to trottle down Maps aggressive nature. I'm having the same problems with Maps 6.5. WBemtest is successful but I get timeouts from the application.
     
  • Saturday, February 25, 2012 1:16 AM
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    This blog post describes how to throttle MAP: http://blogs.technet.com/b/mapblog/archive/2012/01/11/map-toolkit-may-cause-network-saturation-or-machine-to-reboot.aspx

    There are a couple or RPC error fixes that are in SP1 of Win7 and 2008 R2, so if you don’t have SP1, then I would start with that to see if that fixes your problem.

    If that doesn’t work, you could also try these hotfixes which didn’t make it into SP1:

    A memory leak issue occurs in the Windows Management Instrumentation service on a computer that is running Windows Server 2008 R2 or Windows 7

    Remote procedure call service crashes on a computer that is running Windows Server 2003 SP2, Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2

    We are actively working on finding a solution to the RPC problem so if any of these work, please let us know, thanks.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     
  • Tuesday, February 28, 2012 1:25 PM
     
     
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    Still timing out. Would you happen to know what the configured timeout is?
     
  • Thursday, March 01, 2012 6:48 PM
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    How low are you setting the threshold? And for timeout, are you refering to the WMI status message "Failed – Connection Timeout"? I believe that is typically 5 minutes.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.