Lync contacts phone numbers not updating when changed in AD
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Thursday, March 15, 2012 1:23 PM
When a users phonenumber changes in AD, Lync still shows the old number.
If user A views the phonenumbers under "options" when logged in to Lync - they are correct. If user B who has user A on his contact list views user A's contact card, he sees the old number.
I suspect this to be because the new number is not synced to the contacts stored in the users outlook/exchange-account.
Since this is synced down to the users cellphones via activesync, its quite a big problem.
Shouldnt Lync be keeping the contacts updated?
The only thing that works as far as I know is to manually update the contact in Outlook. Its not a good solution when its a couple of hundred users - who dont nessesarily know that user A has changed his phonenumber.
All Replies
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Thursday, March 15, 2012 3:07 PM
Hi,
Lync contact card will be updated once the users address book will be updated. Since when you have changed the phone number of users if it is done recently then you have to wait for the next cycle so that address book will be updated else you can go to server and type update-csaddressbook and then you can also delete address book file from one of the lync client to check.
For more references http://social.technet.microsoft.com/Forums/en-US/ocsaddressbook/thread/23c22226-acfe-4fb1-b571-bcf5c33c0f97 and http://www.lync-blog.nl/?p=555&lang=en
also have a look in to this that lync and exchange / outlook integration gives which featues which does not include the contact card phone number information http://technet.microsoft.com/en-us/library/gg398806.aspx
also forcefully update lync client address book http://policelli.com/blog/archive/2011/03/16/how-to-force-an-address-book-refresh-on-lync-client/
If answer is helpful, please hit the green arrow on the left, or mark as answer. Salahuddin | Blogs:http://salahuddinkhatri.wordpress.com | MCITP Microsoft Lync
- Proposed As Answer by Sharon.ShenMicrosoft Contingent Staff, Moderator Monday, March 19, 2012 8:24 AM
- Marked As Answer by Sharon.ShenMicrosoft Contingent Staff, Moderator Thursday, March 22, 2012 11:00 AM
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Sunday, March 18, 2012 1:25 PM The addressbook Service will be update the addresbook on the Server eacxh day at 1:30 AM. The Client will download the new Delta after he connect to the Lync Server via the web Service. The download starts not imediate, it could take up to one our to synconized the client. Only numbers in the E.164 Format will be synchronized from the addresbook service.
regards Holger Technical Specialist UC
- Proposed As Answer by Sharon.ShenMicrosoft Contingent Staff, Moderator Monday, March 19, 2012 8:25 AM
- Marked As Answer by Sharon.ShenMicrosoft Contingent Staff, Moderator Thursday, March 22, 2012 11:00 AM
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Monday, March 19, 2012 8:50 AM
Hi,
If all of your users have the issue, you can try to run Update-CsUserDatabase and Update-CsAddressBook to manually update Servers.
Update-CsUserDatabase is to force the changes of Active Directory objects are written into the back-end SQL database.
Update-CsAddressBook is to execute a synchronization pass which pulls the most recent information stored in the SQL rtc database and writes those changes into the address book files on Lync Server. For details, you can refer to Jeff’s blog: http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/
Best Regards,
Kent
- Marked As Answer by Sharon.ShenMicrosoft Contingent Staff, Moderator Thursday, March 22, 2012 11:00 AM
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Tuesday, April 03, 2012 5:02 AM
Thanks for pointing me in the right direction!
The solution was removing the contacts-folder in outlook from places to search for contacts, and installing the lates hotfix-pack for the lync-client (which was mandatory to get the exclusion to work).
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