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Lync Status view not updated

Answered Lync Status view not updated

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  • Wednesday, February 15, 2012 1:23 AM
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    Did this happened to internal user or external user?  Try to add a contact manually and see whether it works. The Microsoft may not support this problem caused by software not produced by itself.
     
  • Wednesday, February 15, 2012 3:11 PM
     
     
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    It happens to internal users.

    This was also a problem before the contact list was pushed.

    Before, we had to search users by login name "example@example.com".
    We were unable to find them by name. That's why we had to use this application.

    Even if we add the users manually, the status view remains empty.

    A feature like this should be possible without the need for third-party applications.

     
  • Thursday, February 16, 2012 6:46 AM
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    Hi,

    It is common for new enabled users of  lync that they are search only by SIP address, for the address book is preparing to synchronize, and this synchronization  happens 1:30AM local server time by default.  

    Did the status work well when you add contact by search users by SIP address before contact list was pushed？

     
  • Thursday, February 16, 2012 9:17 AM
     
     
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    Lisa,

    Thanks a lot for your answer.

    OK I have tested this now on my own lync and indeed; when I add the user manually, the status view is populated.

    How can I change the default synchronisation time?

     
  • Friday, February 17, 2012 5:22 AM
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    Hi,

    You can enforce the synchronization by running  cmdlet  Update-CsAddressBook,  for more details  about updating the lync 2010 Address Book:

    http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/