Tuesday, February 07, 2012 11:08 PM
We're currently in the process of testing for a production Lync Server 2010 deployment and we're run into some problems. I've been digging around on the Internet and the Technet forums but can't find a solution to this problem.
Whenever someone logs in with the Lync Client, they are immediately presented with prompts for user credentials. No credentials work. When you cancel out, you can still chat, but there is an error that says the Address Book can't be downloaded. I've confirmed that the SSL certificate works, I've made sure the Kerberos Account is configured properly, I've reinstalled the Web Components, and I've tried numerous other solutions I've found for this issue. Nothing seems to fix the problem. When I try to run test-csaddressbookservice in the Management Shell, I get the following:
cmdlet Test-CsAddressBookService at command pipeline position 1
Supply values for the following parameters:
Connecting to web service : https://lync-pool1.company.com:443
Using IWA authentication
Successfully created connection proxy and website bindings
Requesting new web ticket
Sending Web-Ticket Request: <s:Envelope xmlns:s="http://schemas.xmlsoap.
<Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/
Web-Ticket response: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soa
<faultstring xml:lang="en-US">The server was unable to process the request
due to an internal error. For more information about the error, either turn on
IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from th
e <serviceDebug> configuration behavior) on the server in order to send th
e exception information back to the client, or turn on tracing as per the Micros
oft .NET Framework 3.0 SDK documentation and inspect the server trace logs.</fau
TargetUri : https://lync-pool1.company.com:443/abs/handler
TargetFqdn : lync-pool1.company.com
Result : Failure
Latency : 00:00:00
Error : Failed to get a web ticket.
I'm not real sure what to make of this. Any thoughts?
- Moved by Noya LauModerator Wednesday, February 15, 2012 2:54 AM (From:Lync Clients and Devices)
Wednesday, February 08, 2012 9:33 AM
You Webticket authentication is not working.
Please make sure that Certificate Based Authentication is enabled in Lync
- Belgian Unified Communications Community : http://www.pro-lync.be -
Wednesday, February 08, 2012 5:10 PMCertificate Based Authentication is already enabled.
Thursday, February 09, 2012 2:09 AMModeratorI agree with Deli , you failed to get a web ticket due to an internal error in the server. you can use Lync Server 2010 Logging Tool to get more information about the error in lync server.
Thursday, February 09, 2012 4:28 AMThe problem ended up requiring us to uninstall both the Web Components and IIS on the Lync server, then reinstall them.
- Marked As Answer by acbrown2010 Thursday, February 09, 2012 4:28 AM
Thursday, March 15, 2012 12:08 PMCan you tell me how you reinstalled Web Components please?
- Proposed As Answer by Marcos MKS Thursday, March 22, 2012 12:05 AM
Thursday, March 22, 2012 12:06 AM
Can you tell me how you reinstalled Web Components please?
Tuesday, September 25, 2012 12:02 PM
when i try the command directly on the frontend it works form a another computer (mediation and monitoring computer) not
i spend 2 days for configuring and be sure that the ab worksfine and well generated. Im sure that all the file for AB is present on the Share, i have checked the rights.. it is ok
i found no issue and i dont want to uninstall web componant. ABS has always been a nightmare , since OCS , lync continue . each time we deploy lync we spend lots off time to resolve AB download.
i think i will open a case support