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OCS / Lync Response Group: Number of Agents per Group limits

Proposed OCS / Lync Response Group: Number of Agents per Group limits

  • Thursday, March 31, 2011 12:03 PM
     
     
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    Hi there,

    Is there an upper limit on the number of agents for any group assigned?  We have a customer with up to 500 agents where only 20 will be signed in at one time...  Active agents will change multiple times during the day so it's not a case where they can be added in and out in an efficient manner so the plan is to add all Agents to a single group with formal sign-in.  Then enable the Agents Communicators Group Response tab during the timeframe they need to be added to the Response Group...

    So my main question is: can 600 agents be added to a single Group or will we have to segment them?

    Thanks in advance!
     

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