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Cannot pull contacts from GAL in Communicator 2007 R2

Unanswered Cannot pull contacts from GAL in Communicator 2007 R2

  • Wednesday, April 11, 2012 11:53 PM
     
     
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    This is only happening to a few users, but they all exhibit the same behavior. We are receiving the following error on these users:

    "Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator."

    It seems these users are on Outlook 2003 with Communicator 2007 R2. There are others on 2003 that are not experiencing this issue.

    I can still add contacts by typing the full email address, but typing last, first will return no results. It also seems that presence settings are not working.

    All other functions seem to be working as normal. I tried having one user log onto a machine that has Outlook 2010 and the same version of Communicator and they received the same message, but this machine works fine when I am using it. This leads me to believe it is something with the account, but all looks fine in Active Directory.

    Any suggestions are much appreciated!

     

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  • Friday, April 13, 2012 7:38 AM
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    Hi,

    The following articles provider some solution about office communicator 2007 r2 Cannot synchronize with the corporate address book issue.

    http://blogs.technet.com/b/greganth/archive/2009/03/11/office-communicator-notifications-cannot-synchronize-address-book.aspx

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     
  • Friday, April 13, 2012 2:45 PM
     
     
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    Thank you for the tip. If this is an issue with IIS or OCS wouldnt it be affecting all users? So far I have only seen it affecting a couple.

    Also it seems to be local to these workstations. I logged into the users workstation under my account and got the same results, but on my workstation I am able to pull names from global. Is there any source that could point to a local workstation configuration? I do not have direct access to the communications server nor IIS to try the test you recommended.

     
  • Friday, April 13, 2012 3:41 PM
     
     
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    Is there a proxy configured for web traffic?  If so, make sure the URLs defined for the OCS web components are bypassing the proxy.  Also, you might want to delete the galcontacts.db files from the communicator profile (with the client completely exited) and restart the client.  It could take up to 60 min to download the address book.  The location might be different depending on OS, but Win7, it is:

    <%userprofile%>\AppData\Local\Microsoft\Communicator\sip_usersipaddress\

    Tim Harrington | MVP: Lync | MCITP: EMA 2007/2010, Lync 2010, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington

     
  • Friday, April 13, 2012 3:49 PM
     
     
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    The client is XP. I noticed that there is no galcontacts.db

    I am guessing that is the issue? I checked on my local machine and it is present. Is there a way to force download? Or perhaps copy into that location?

    Edit:
    We do have a proxy that filters web traffic...How would I check if the web components are bypassing it?

    Thanks for your help.

    • Edited by echosummet Friday, April 13, 2012 3:51 PM
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  • Friday, April 13, 2012 3:52 PM
     
     
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    So, is there a web proxy configured for IE?  IF so, disable it and try launching the client again and see of you get the Address Book error.

    Tim Harrington | MVP: Lync | MCITP: EMA 2007/2010, Lync 2010, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington

     
  • Friday, April 13, 2012 3:55 PM
     
     
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    After disabling the proxy, the problem persists.
     
  • Friday, April 13, 2012 4:01 PM
     
     
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    Can you try adding the URL to the Intranet Zone in IE Security settings, then try relaunching the client?

    Also, is the internal URL for the address book configured as http or https?  If, https, are you using a public cert or internal cert?  If internal, does your problem client trust the root CA?

    Tim Harrington | MVP: Lync | MCITP: EMA 2007/2010, Lync 2010, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington

     
  • Friday, April 13, 2012 4:11 PM
     
     
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    Sorry which URL should be added to intranet zone? The URL for DG URL Internal or the URL Internal From Server (same under GAL status).

    I added the GAL URL to intranet zone with no luck

    The site is https, and I am guessing internal. If I try to browse to the location of the GAL URL I get a notification saying the cert has expired.



    Edit - I noticed however that presence settings are working though.
    • Edited by echosummet Friday, April 13, 2012 4:14 PM
    • Edited by echosummet Friday, April 13, 2012 4:15 PM
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  • Friday, April 13, 2012 4:15 PM
     
     
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    Yes, the Internal URL for the Address book service.  This is usually the same as the DG internal, but if you Ctrl-right click the system tray icon and select Configuration Information, you should see the URL for the address book.

    Cert expired?  That's a problem.

    Tim Harrington | MVP: Lync | MCITP: EMA 2007/2010, Lync 2010, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington

     
  • Friday, April 13, 2012 4:19 PM
     
     
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    That is where I got the URL from.

    I get cert expired on my workstation as well, and just noticed I am recieving the same error in Communicator, but I can still grab names from the GAL. I wonder if its something local preventing the download of GALContacts.db?

     
  • Friday, April 13, 2012 4:23 PM
     
     
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    You need to renew the cert.  When was the last time your galcontacts.db was updated (time-date stamp)?

    Tim Harrington | MVP: Lync | MCITP: EMA 2007/2010, Lync 2010, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington

     
  • Friday, April 13, 2012 4:32 PM
     
     
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     I checked mine out and it hasn't updated since Nov of 2011. I will see about getting the cert renewed.

    Thanks again for your help!

     
  • Monday, April 23, 2012 10:56 PM
     
     
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    So I did some research and the Cert is not actually expired. They are set to expire in Nov. of 2012.

    We are still experiencing this issue, in which the GalContacts.db file never gets downloaded for new users and does not get updated on existing users.

    I know our communications team is working on getting us updated to Lync so I am curious if some change was made previously that is effecting current OCS users. Unfortunately the team that was working on this has all been let go due to budget issues so there is nobody local I can ping that may have information.

     
  • Thursday, July 12, 2012 11:20 AM
     
     
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    Hi ehosummet - Have you got any further with this issue?  

    We had the same issue after installing the last lot of Win Updates to our 2003 R2 SP2 machine. I have restored the machine from a hyperV backup and normal service has been restored.
    • Edited by OLMRegLTD Thursday, July 12, 2012 2:52 PM
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