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Lync 2010 Client installation failed

Отвечено Lync 2010 Client installation failed

  • Friday, October 15, 2010 8:26 AM
     
     
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    I cant install Lync 2010 Client, it fails after "following programs'll be closed" with message "Files in use check failed". It's evaluation x86 version, OS is Windows 7.

    Please help me to solve the problem.

    Lync-Setup-0.Setuplog error lines are here:

    10/14/2010|18:15:45.101 16C0:E00 ERROR :: AddFilesForStartManagerbyRegGUID (line 2690) First reading from registry failed (hr=0x00000002)

    10/14/2010|18:15:45.101 16C0:E00 ERROR :: ReadRegistryString (line 2841) RegOpenKeyEx bit (hr=0x00000002)
    10/14/2010|18:15:45.101 16C0:E00 ERROR :: AddFilesForStartManagerbyRegGUID (line 2690) First reading from registry failed (hr=0x00000002)
    10/14/2010|18:15:45.101 16C0:E00 ERROR :: ReadRegistryString (line 2841) RegOpenKeyEx bit (hr=0x00000002)
    10/14/2010|18:15:45.101 16C0:E00 ERROR :: AddFilesForStartManagerbyRegGUID (line 2690) First reading from registry failed (hr=0x00000002)
    10/14/2010|18:15:45.102 16C0:E00 ERROR :: GetInstallDirectory (line 382) (hr=0x80070648)
    10/14/2010|18:15:45.102 16C0:E00 ERROR :: CheckFilesInUse (line 1475) InitRestartManager FAILED. (hr=0x80070648)
    10/14/2010|18:15:45.102 16C0:E00 ERROR :: InstallThreadProc (line 1977) FilesInUseFiles In Use check failed.  Please review logfile for details and try again (hr=0x80070648)
    10/14/2010|18:15:45.102 16C0:E00 ERROR :: RestartAppsRM (line 578) RmRestart handle. (hr=0x00000000)
    10/14/2010|18:15:45.102 16C0:E00 ERROR :: RestartAppsRM (line 582) RmRestart FAILED. (hr=0x80070308)
    10/14/2010|18:15:45.104 16C0:E00 ERROR :: InstallThreadProc (line 2381) (hr=0x80070648)
    10/14/2010|18:15:45.104 16C0:E00 ERROR :: InstallThreadProc (line 2382): Installation failed.  Please review logfile for details and try again.

     

All Replies

  • Monday, October 18, 2010 8:06 AM
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    Hi, probably it's a system problem rather than Lync client; would you please try this installation package on other computers? Any updates let me know.
    Best regards,
     
  • Monday, October 18, 2010 8:21 AM
     
     
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    There is no problem with installing that package on other W7-systems.
     
  • Monday, October 18, 2010 9:01 AM
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    So the problem mostly related to registries fault of this Win 7 system, is that any other software also experienced that problem? Would you please check event logs on OS to check errors when Lync client installation failure, and would you please also arise this problem to Windows 7 forum get further help?

    Best regards,
     
  • Tuesday, October 19, 2010 6:44 AM
     
     
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    No, Lync is only one.

    I've checked logs, no entries about this installation.

    And yes, I've made a repost there - http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/b5e75ef1-343a-4ff3-a254-c5b71feb09cf

     
  • Thursday, October 21, 2010 4:02 AM
     
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    Hi, I had the exact same problem as you.  This problem occurs if you install Lync, remove it and re-install Communicator, then remove Communicator and attempt to re-install Lync again.  It is NOT an OS issue.  How I fixed it is I searched the entire registry and deleted everything that was OCS Communicator related in the registry, specifically the 'installed apps' area.  That did the trick, I was able to reinstall afterwards.  This should absolutely be filed as a bug.
    • Proposed As Answer by Matt Freestone Thursday, October 21, 2010 4:02 AM
    • Marked As Answer by Roman Samoilov Wednesday, October 27, 2010 6:29 AM
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  • Friday, October 22, 2010 5:48 AM
     
     
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    2Matt Freestone

    Thanks, but OCS was there before system reinstall :) Only my_docs were saved after it. But I tried to clean registry. Reinstall was unsuccessful =(

    Maybe somebody knows how to read installation logs in the right way?

     
  • Wednesday, October 27, 2010 6:29 AM
     
     
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    One more try - and it works! Yeah! Thank you, Matt :)
     
  • Monday, December 20, 2010 8:13 AM
     
     
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    My pleasure Roman, glad it worked.
     
  • Thursday, February 10, 2011 12:21 PM
     
     
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    I had exactly the same problem with the installation of Lync Client on my Windows 7 Notebook.

    What I did was:

    - remove OC 2007 R2 using Programs and Features
    - tried to install Lync Client -> failed with the "File in use check" Error
    - cleaned the REG from all entries regarding OC and Lync -> fail again

    - the I logged of from the Domain Account, and logged in locally to the machine

    -> that did the trick. Lync installed without problems and I could use it with my domain account as well.

    Hope this helps.

    Cheers
    Marc

     
  • Tuesday, February 22, 2011 3:54 PM
     
     
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    Hi, same problem here. Also on Win7 without any Communicator installed before.  Logged in as local pc administrator it worked.  As Domain Admin not.

    Thank you Marc.

    Mauro Poletti
     
  • Monday, April 11, 2011 8:36 PM
     
     
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    you need to get microsoft visual C++ 2008 redistributalble installed first

     
  • Friday, May 20, 2011 7:44 PM
     
     
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    is this fixed yet? Encountering the problem on a Win7 machine that I only uninstalled the eval version of the lync client on. There is a ton of LYNC oriented registry entries to remove and this is definitely extremely painful. When are we gonna get this bug fixed?
     
  • Friday, June 03, 2011 12:06 AM
     
     
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    has anyone found a fix yet? No matter what I try, we are unable to install lync ON ANY win 7 PC. i386, x64, on domain, not in domain, NO previous communicator clients, no matter what.

    The download .msi from MS has a corrupt file. Ridiculous....

     
  • Friday, June 03, 2011 12:20 AM
     
     
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    I went to my EA sales rep who hooked me up with a microsoft guy who FTP'd working client install binaries to us.
     
  • Tuesday, June 07, 2011 1:58 PM
     
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    I've just had the same issue with known good RTM media.

    Both workstations had previously had Communicator 2007 uninstalled.

    I executed "lyncsetup.exe /uninstall" during the uninstall (even though nothing was technically installed) OCS 2k7 client was briefly referenced as being removed. Once that completed I installed again and it worked for me.

    Hope this helps someone....

    Baz

    • Proposed As Answer by indubious Monday, July 11, 2011 6:09 PM
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  • Monday, July 11, 2011 6:10 PM
     
     
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    Baz's solution works and is much cleaner than registry hacking.
     
  • Wednesday, July 27, 2011 3:46 PM
     
     
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    Baz_H solution is clean and genius. I wonder how he managed to discover that. Thumbs UP!
     
  • Tuesday, August 02, 2011 7:58 AM
     
     
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    I have same "Files in use check failed" problem with my Window 7. So far I have tried followings, but none of them worked for me.
    -Open regedit and searched words "Lync" and "Communicator" and removed registries.
    -Open Windows Explorer and searched words "Lync" and "Communicator" and removed any folders and files.
    -lyncsetup.exe /uninstall from command line
    -Login as local admin (not domain user) and tried to install Lync 2010

    Any suggestion? Thanks!

     

    Kenny_I
     
  • Tuesday, October 04, 2011 3:42 PM
     
     
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    Baz_H gets the win!  Thanks!
     
  • Wednesday, December 05, 2012 9:59 AM
     
     
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    Not to worry....Just delete the below key from registry and you should able to install Lync.

    HKEY_CLASSES_ROOT\Installer\Products\9BBBC1D08A4F6B54597E02B26AD1A74F