hunt groups
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Friday, May 04, 2012 3:37 PM
One of our teams wants calls to be forwarded from individual members to a group after 10 seconds and then back to the original member after another 10 seconds, eventually ending up on the original member's voicemail
Will a hunt group do this? What we want to avoid is someone calling person x and then ending up leaving a voice mail on person y's voicemail, thinking they are leaving it on person x's voicemail.
All Replies
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Friday, May 04, 2012 3:54 PM
Have a look at the Team Call feature.
http://office.microsoft.com/en-us/communicator-help/set-call-forwarding-options-HA101831850.aspx
- Proposed As Answer by Kent-HuangModerator Monday, May 07, 2012 9:00 AM
- Marked As Answer by Kent-HuangModerator Tuesday, June 05, 2012 1:46 AM
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Monday, May 07, 2012 9:05 AMModerator
Hi,
You can try Team Call as Jamie suggested.
Person x can add multiple users into his Team Call group and set the call forward to Team call.
If members of his Team call do not pick up the call, by default the caller can leave a message on person x’s voice mail directly.
Regards,
Kent
- Proposed As Answer by Kent-HuangModerator Tuesday, May 08, 2012 1:00 AM
- Marked As Answer by Kent-HuangModerator Tuesday, June 05, 2012 1:46 AM
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Wednesday, May 30, 2012 7:37 AM
Yes, a hunt group can be configured to first ring on the original number and after that forwarded to the group and end up at the original number. Also if the call is not answered at various extensions in the hunt group, the voicemail will be saved in the original number’s voicemail inbox.
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