Tuesday, August 30, 2011 11:47 PM
By default, when you call into a Lync Dial-in conferencing number, the greeting is "Welcome to the Audio Conferencing Center...". Is there any way to replace this with a custom greething? Some toll-free service providers (Paetec) require that you identify the name of the company immediately for toll free numbers.
Wednesday, August 31, 2011 10:05 AM
There is no support for customizing the conferencing prompts. Under OCS there was a method but the files do not appear to be stored the same way under Lync http://support.microsoft.com/kb/961177
Chris Clark - | MCTS:OCS & UC Voice Specialization | MCSE | MCSA | CCNA http://www.unitycomms.com
Thursday, September 01, 2011 6:04 AMModerator
Lync Server 2010 does not support customization of voice prompts and music for dial-in conferencing. However, if you have a strong business need that requires you to change the default audio files, see Microsoft Knowledge Base article 961177, "How to customize voice prompts or music files for dial-in audio conferencing in Microsoft Office Communications Server 2007 R2," available at http://go.microsoft.com/fwlink/?LinkId=179684.
- Marked As Answer by Noya LauModerator Tuesday, September 06, 2011 9:16 AM
Tuesday, September 06, 2011 3:07 PMNoya Liu's suggestion worked great. The only thing I would add is that you need to restart the "Lync Conference Attendant" service in order for the files to be cached.