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Mitel 3300 with Live Business Gateway and Lync Client 2010, User's Name Not Displaying in Pop-up

Dotaz Mitel 3300 with Live Business Gateway and Lync Client 2010, User's Name Not Displaying in Pop-up

  • Saturday, November 05, 2011 4:23 PM
     
     
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    Hi,

    we have several Mitel 3300s and the Live Business Gateway installed, we also have Lync 2010. The two are connected successfully using RCC and I can dial extensions from Lync which successfully call the relevant Mitel extension.

    I have two problems,

    1. If I dial an extension, Lync pops to say there is an inbound call however it only displays the Tel: part of the user's Line URI (i.e. tel:+123456789;ext=1234, +12345678 is displayed). Ideally I would like this to display the associated user's name, or at the very least the extension number. We do not issue all our users with DDI numbers, so the Tel: number is often the main office number, which will get very confusing for users.

    2. How can I get the user's extension number to appear in the Lync contacts book so it can be dialled? Again, users are going to expect to just be able to click on a name and (for internal users) their extension to ring.

    Any help on this would be much appreciated, it's driving me mad! I've looked at normalizing numbers, but I can't see how to use that to get the results I require.

    Thanks,

    Steve

     

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  • Sunday, November 06, 2011 4:32 AM
     
     
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    Hi,

    1. Can you check whether you have correctly populate the "Work Phone" entry in th AD user account with his/her Line URI number (+123456789)? also check in the users contact card that the work phone number is exactly the same as you getting from the GW.

    2. only way you can do this is loose the DID in line uri and configure them as extension numbers. Ex. tel:+1234. then create a normalization rules to add + infront to the number and for the incoming DID, keep last 4 digits and lose the rest and add the  +. (I ssuume user Extension is last 4 digit of the DID)

    so if an internal user call an extension Ex.2233, it'll get converted to +2233 and it'll ring the relevant user. if an incoming DID call 123456789, it'll get converted to +6789 and ring the relavent user.

    i hope this is what you need and your clear about the configuration.

    Thamara.


     
  • Monday, November 07, 2011 11:49 AM
     
     
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    Hi Thamara,

    thanks for your post.

    Yes, then Work Phone entry is populated and visible in Lync, though on further investigation it looks like it might be an issue with the mediation server.

    I'm going to have a look at this today and also do what you suggest regarding normalization, will post back with the results.

    Thanks again,


    Steve

     
  • Wednesday, November 09, 2011 1:54 AM
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    Hi,

    It is not an issue with mediation server.

    The lync resolves the user' name using user' DID number. But you assign the same DID number to all users, lync can not resolve the user' name. If you want to the lync client display the user name, you need to assign unique DID number to user.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
  • Friday, November 11, 2011 1:13 PM
     
     
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    Hi,

    Facing the same problem. Could you confirm that's your running the front end and mediation server on the same server ? A mitel engineer said that i have to use port 5066 between lync and the LBG. I have a one way communication. The lync client can control the physical phone but i'm unable to have the popup ?

    Thanks for your help.

    Eric

     
  • Friday, November 11, 2011 3:35 PM
     
     
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    You will need to make sure the port you are using for SIP communication between the LBG and the Lync Front End servers is the same. If it needs to be port 5066, it needs to be open on your FEs and the LBG needs to be configured to use this port also.

    Justin Morris | Consultant | Modality Systems
    Blog - www.justin-morris.net
    Twitter: @jm_deluxe
    If this post has been useful please click the green arrow to the left or click "Propose as answer"

     
  • Friday, November 11, 2011 4:14 PM
     
     
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    Hi Eric,

    we've got it working insofar as it will pop the number, but not the name. However, I have not had the chance to have a proper look at it yet and implement the above suggestions (and make sure there are no duplicate numbers stored in AD) as we've been getting the 'hard' phones up and running first.

    Am hoping to have a look at this next week, will post as soon as I discover what's going on.

    Thanks,

    Steve

     
  • Wednesday, March 14, 2012 6:31 PM
     
     
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    Hi Garbs,

                   I was wondering if you ever resolved point 1 of your question regarding names not displaying in the toast, I have the same issue. Any feedback would be great.

    Regards.

    http://www.b4z.co.uk

     
  • Thursday, March 15, 2012 11:32 AM
     
     
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    Hi Barry,

    yes, I did get it working eventually. Despite being told by Mitel that the Active Directory user on the LBG needed only to be able to browse, it seems that the only way to get the names appearing on the toast is to make this user a Domain Admin (though I must admit I haven't tested just how few rights are actually necessary).

    Not an ideal solution, but seems to work for us.

    Just wrestling Outlook 2010 into being able to dial out over the Mitel now, it doesn't seem to want to insert a 9 before the stored number, nothing's ever straight forward!

    Let me know how you get on and I'll try to assist if I can.


    • Edited by garbs Thursday, March 15, 2012 11:32 AM
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  • Friday, December 21, 2012 12:31 PM
     
     
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    Hi,  Garbs - did you ever find a way to get Outlook 2010 to add in the 9 for the outside line?  I have the same problem...
     
  • Friday, December 21, 2012 1:15 PM
     
     
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    Hi,

    yes, we did get it working but I can't remember what we did clearly to make it so!

    Hopefully these screenshots might be useful, I'm pretty sure it was just a configuration issue that we corrected in the Live Business Gateway panel.

     
  • Friday, December 21, 2012 1:16 PM
     
     
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    Then, for each ICP the following settings were used

    Hope that helps, if I remember anything else, I'll let you know.

     
  • Friday, December 21, 2012 2:34 PM
     
     
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    Many thanks for this, it works beautifully!  As an aside, I thought that I could use this method to get the dial number add in going in a web browser but the LBG control panel won't allow you to replace +44 with 9+44.

    Oh well!

     
  • Friday, December 21, 2012 3:04 PM
     
     
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    Glad it worked, one less thing to worry about in the new year!

    Is there a way of telling it to substitute the + for 00? Not sure if you can off the top of my head, but just a thought.

    Have a good Christmas