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End time blank in User activity report for PSTN calls

Unanswered End time blank in User activity report for PSTN calls

  • Friday, November 18, 2011 12:20 AM
     
     
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    Hi all, I have installed Lync Monitoring role but in User Activity Report (CDR) all user calls  to PSTN numbers doesn't have the End Time field (it's blank). The same field is correct for Lync-to-Lync and PSTN-to-Lync audio calls.

    Some Help?

    TIA

    David 

     

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  • Sunday, November 20, 2011 11:06 AM
     
     
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    Hi, as I look in my reports I can see also for calls from user to PSTN the End Time.

    Have you run the Install-CsDatabase -Update -ConfiguredDatabases -SqlServerFqdn <EEBE.Fqdn> -UseDefaultSqlPaths after you update your Lync enviroment? 

    regards Holger Technical Specialist UC
     
  • Sunday, November 20, 2011 2:21 PM
     
     
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    Hi Holger, wich is the meaning of that cmd-let? Why i need to execute it?

    Also, I have a Front-End Standard Edition, not Enterprise.

    Thanks,

    Davide

     
  • Sunday, November 20, 2011 2:41 PM
     
     
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    The Server version doesn't matter it is the same, but if you have update your version with the latest CU3 or CU4 you have to update the database like descriped int the update description
    regards Holger Technical Specialist UC
     
  • Tuesday, November 22, 2011 4:07 AM
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    Hi David,

    If you call a user or number and it interrupts without no answered, it will  have no End Time in the report. So please check if the calls to PSTN is answered. And you can have test about it to call mobile number and answer it, then verify if there is End Time to it.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
  • Wednesday, November 23, 2011 8:26 AM
     
     
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    @Holger, I have installed update database with  Install-CsDatabase cmd-let but the end-time still blank for PSTN calls. Tomorrow I will install November CU updates, and will check again.

    @Sean, the end time is blank with answered calls.

    Any other ideas?

    TIA

    David