Exchange Auto-Attendant Monitoring
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Thursday, February 02, 2012 10:22 AM
Hi! We have Microsoft Lync Server 2010 Enterprice Voice deployed. For our main IVR we need to provide clients dialing by extensions. So we have deployed Exchange UM Auto-Attendant. From our main IVR we forward calls to "Dial-by-Extension IVR".
I need to know how many callers are choosing to dial employee by his extension? How is it possible to do? Lync Monitoring and Reporting doesnt show any details about this auto-attendant as the call is forwarded from one exchange UM AA to another and then to Lync User.
All Replies
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Thursday, February 09, 2012 11:42 PM
you will need to get any stats about this from Exchange UM.
you can ask on this forum:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrunifiedmessaging/threads
an alternative possibility if you really need stats from Lync: right your own autoattendant using Lync UCMA.+Say thanks and observe basic forum courtesy:
+If this post answered your question, Mark As Answer
+If this post was helpful, Vote as Helpful
windowspbx blog: my thots/howtos
see/submit Lync suggestions here: simple and public- Marked As Answer by Sean_XiaoMicrosoft Contingent Staff, Moderator Wednesday, February 15, 2012 1:49 AM
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Monday, February 13, 2012 6:12 AMModerator
Hi,
Please post your question to Exchange forum that you can get more help:
http://social.technet.microsoft.com/Forums/en-US/category/exchange2010,exchangeserver/
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked As Answer by Sean_XiaoMicrosoft Contingent Staff, Moderator Wednesday, February 15, 2012 1:49 AM
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