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Microsoft Word or Excel file hangs when being opened from a shared location

已答覆 Microsoft Word or Excel file hangs when being opened from a shared location

  • Wednesday, May 30, 2012 2:33 PM
     
     
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    Hi all,

    Windows Server 2003 SP2 - is sharing a folder, and the client PC's that are opening files on LAN.

    There are 5 PC's 3 with Windows XP, one uses Windows 7 and another one Windows Vista, the problem is detected only on the XP machines. When users try to open a Word or Excel file it hangs, other files are opened instantly (*.pdf, *.exe...). They use Microsoft Office 2007.

    What could be the problem ? Why Office files are freezing when being opened from a shared map ?

    Please help me solve this issue, thank you in advance.


    P.S.: I removed the "Microsoft Office File Validation Add-in" still the issue persists.

    • Edited by EugenX Wednesday, May 30, 2012 2:33 PM
    • Moved by Carey FrischMVP Wednesday, May 30, 2012 3:56 PM Moved to more appropriate forum category (From:Windows XP Service Pack 3 (SP3))
    • Edited by EugenX Wednesday, May 30, 2012 4:25 PM
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All Replies

  • Thursday, May 31, 2012 7:59 AM
     
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    Hi,

    You can follow these methods troubleshoot this problem:

    Method 1: Start Office application in Safe Mode.

     1. Click Start, point to All Programs, and then point to Microsoft Office.

     2. Press and hold the CTRL key, and then click the Microsoft Office.

    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. More steps, see:  “Enable or disable add-ins in Office programs”

    Method 2: Add the EnableShellDataCaching value to the Microsoft Windows registry test this issue.

    1. Close your Office programs.
    2. Click Start, and then click Run.
    3. In the Open box, type regedit, and then click OK.
    4. Locate, and then click to select the following registry key:

      HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\Open Find
    5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
    6. Type EnableShellDataCaching, and then press ENTER.
    7. Right-click EnableShellDataCaching, and then click Modify.
    8. In the Value data box, type 1, and then click OK.
      Note Any non-zero number in the Value data box will turn on caching. A zero number or blank (default) will turn off caching.
    9. On the File menu, click Exit to quit Registry Editor.

    Method 3: Test in Clean boot Mode

    You can disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. See: How to configure Windows XP to start in a "clean boot" state

    Best regards.

    William Zhou

    TechNet Community Support