Wednesday, May 30, 2012 2:33 PM
Windows Server 2003 SP2 - is sharing a folder, and the client PC's that are opening files on LAN.
There are 5 PC's 3 with Windows XP, one uses Windows 7 and another one Windows Vista, the problem is detected only on the XP machines. When users try to open a Word or Excel file it hangs, other files are opened instantly (*.pdf, *.exe...). They use Microsoft Office 2007.
What could be the problem ? Why Office files are freezing when being opened from a shared map ?
Please help me solve this issue, thank you in advance.
P.S.: I removed the "Microsoft Office File Validation Add-in" still the issue persists.
Thursday, May 31, 2012 7:59 AM
You can follow these methods troubleshoot this problem:
Method 1: Start Office application in Safe Mode.
1. Click Start, point to All Programs, and then point to Microsoft Office.
2. Press and hold the CTRL key, and then click the Microsoft Office.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. More steps, see: “Enable or disable add-ins in Office programs”
Method 2: Add the EnableShellDataCaching value to the Microsoft Windows registry test this issue.
- Close your Office programs.
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Locate, and then click to select the following registry key:
- After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
- Type EnableShellDataCaching, and then press ENTER.
- Right-click EnableShellDataCaching, and then click Modify.
- In the Value data box, type 1, and then click
Note Any non-zero number in the Value data box will turn on caching. A zero number or blank (default) will turn off caching.
- On the File menu, click Exit to quit Registry Editor.
Method 3: Test in Clean boot Mode
You can disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. See: How to configure Windows XP to start in a "clean boot" state
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