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Unable to open a Word 2010 document using Word 2010

已答复 Unable to open a Word 2010 document using Word 2010

  • Wednesday, June 20, 2012 7:40 PM
     
     
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    Similar problem with Excel and Power Point, too.

    We are using Microsoft Office 2010, Standard and Pro. Some installations are on Windows XP, others are on Windows 7. All functioned normally until about a week ago.

    The problem was first reported when an individual attempted to open  a Word 2010 (.docx) document received via Outlook. Word launched but then an error message was displayed that read:

    "Word experienced an error trying to open the file. Try these suggestions.

    * Check file permissions for the document or drive.

    * Make sure there is sufficient free memory and disk space.

    * Open the file with the Text Recovery converter. (C:\.....)"

    After saving the file to a local folder, I attempted to open the document again - same error message. I attempted to open the file using the Text Recovery converter, but that failed, too. I checked the file permissions and the user in question has Full Control over the document. I checked for memory usage and the Task Manager indicates that only 386MB of the 2GB available are in use. There is over 200GB of unused storage on the hard drive.

    This problem also exists when users attempt to open Power Point presentations or Excel documents.

    Any help would be greatly appreciated.

    Thanks.

     

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  • Wednesday, June 20, 2012 7:55 PM
     
     
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    Are you saying that the problem occurs with files sent as e-mail attachments? If you save these files to the local disk before trying to open them, does that make a difference?
    Stefan Blom, Microsoft Word MVP
     
  • Wednesday, June 20, 2012 8:19 PM
     
     
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    Files sent via email and then saved to disk before attempting to open them fail, too (same error message). However, just for "giggles" I saved the original test file (one that wouldn't open properly) to a shared folder on a network server. I had the user attempt to open the document from there and it worked OK.

    Which is nice, but it's not the solution to the problem - just thought I'd add the information in the hopes that it may shed some more light on the subject.

    • Edited by Snow Critter Wednesday, June 20, 2012 8:27 PM
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  • Thursday, June 21, 2012 7:06 PM
     
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    Found a usable solution. It works like this:

    • Open Word 2010.
    • Go to File | Options | Trust Center | Trust Center Settings | Protected View
    • Un-check  the "Enable Protected View for Outlook Attachments" checkbox

    The user can then open documents received via Outlook normally.


    • Marked As Answer by Snow Critter Thursday, June 21, 2012 7:06 PM
    • Edited by Snow Critter Thursday, June 21, 2012 7:06 PM
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  • Friday, June 29, 2012 12:46 PM
     
     
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    Hi Snow,

    Thank you for sharing your solutions and experience here.

    Best Regards.

    William Zhou

    TechNet Community Support

     
  • Monday, March 18, 2013 4:58 PM
     
     
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    Yes this "fix" stops the error. But in some environments this is not ideal and a working Protected View is desired

    Is it actually an acceptable solution to avoid the problem rather than fix it

    Lee Bowman MCITP MCTS

     
  • Tuesday, March 19, 2013 2:52 PM
     
     
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    I'm still open for a good fix, but I haven't found one and, so far, nobody has suggested anything else.