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Office 2010 "Options" Menu Greyed out in File Menu for Office Suite

Answered Office 2010 "Options" Menu Greyed out in File Menu for Office Suite

  • Friday, June 17, 2011 2:12 PM
     
     
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    Office 2010 Group Policy setting is causing the "Options" item in the File Menu to be greyed out in all applications in the Office 2010 Suite.

    The Group Policy settings were created by a previous admin and myself and my colleagues are struggling to locate which setting is causing "Options" to be greyed out/disabled.

    Logging in with a standard Domain User account without GPO applied allows access to the Options item so there definitely looks to be something in the GPO which is causing this problem.

    Any ideas on how to resolve this would be gratefully received. 

    Jonathan Conway | MCITP: Enterprise Administrator • MCP • MCSE 2003 • MCTS • VCP
     

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  • Saturday, June 18, 2011 9:25 AM
     
     
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    I don't think there is a single policy across the whole suite; I think it is individually set for each application. That said, for Word, the Policy is set under .. Admin Templates > Word > Disable Items in UI > Custom > Disable commands. Double click on Show to see a list of numbers - number 11323 is the Application Options Button and if you remove this from the list it should solve your problem. I think all the applications have a similar structure, and I believe the 11323 id is common across them all.
     
    Enjoy,
    Tony
    www.WordArticles.com
     
  • Saturday, June 18, 2011 10:18 AM
     
     
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    Hi Tony,

    Thanks for your quick reply.

    We don't have any restrictions on Command Bar ID 11323 (but perhaps if we DID set that and forced it to be enabled it would help us).

    I will try that on Monday and see if the problem gets resolved with your suggestion.

    In the meantime if anyone else has any ideas then please share!

    Cheers,

    Jon

    Jonathan Conway | MCITP: Enterprise Administrator • MCP • MCSE 2003 • MCTS • VCP
     
  • Tuesday, June 21, 2011 7:05 AM
     
     
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    Hi,

     

    I am writing to see how everything is going with this issue. Is the problem resolved? If there is anything I can do for you, please feel free to let me know.

     

    Best Regards,

     

    William Zhou

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com   

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
     
  • Tuesday, June 21, 2011 8:12 AM
     
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    Hi,

    The suggestion above wasn't needed in the end.

    The problem was resolved by unticking all of the options under User Configuration | Admin Templates | Classic Admin Templates | Microsoft Office 2010 | Disable Items In User Interface | Disable Commands under File tab | Help

    If you select all the options (Office Assistant, Getting Started, Contact Us, Office Center, Take Office With You and Check for Updates) then it greys out the "Options" tab - this may be a bug or perhaps by design but it's certainly not documented anywhere and certainly not on the "Explain" tags within the Administrative Template.

    A strange one but hopefully this post will help others if they find the same problem!

    Jonathan Conway | MCITP: Enterprise Administrator • MCP • MCSE 2003 • MCTS • VCP
     
  • Wednesday, June 13, 2012 3:38 PM
     
     
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    Hi All,

    I experienced the same issue here while trying to set up Office 2010 in our Citrix environments. Just to add to the comments fom Jonathan

    We had the 'Options', 'Customise Quick Access Ribbon' and Customise the Ribbon'  menu options greyed out. I narrowed the issue down further to one particular setting in our group policy settings for Office 2010:

     User Configuration | Admin Templates | Microsoft Office 2010 | Disable Items In User Interface | Disable Commands under File Tab | Office Center

    So the 'Office Center' option if enabled greys out the menus.

    Thanks for the pointer Jonathan.

    M.