Sign in
 
Home20132010Other VersionsLibraryForumsGallery
TechCenter >
> 
> 
All pages created with Send to OneNote 2010 are covered with black box

Answered All pages created with Send to OneNote 2010 are covered with black box

  • Tuesday, May 03, 2011 5:31 PM
     
     
    Sign In to Vote
    0
    When I first open a page any sections created with Send to OneNote are very briefly displayed, less than a second, and then covered over with a black box.  The notebooks I am sharing via web open ok on my tablet pc.  Desktop is running Windows 7 Ultimate 64 bit with Microsoft Office Professional Plus 2010 (64-bit).  Tablet is running Windows 7 Professional 32 bit with Microsoft Office Professional Plus 2010 (32-bit).  Everything had been working last week.  OneNote version on desktop is 14.0.5128.5000.
     

All Replies

  • Wednesday, May 04, 2011 6:55 AM
     
     
    Sign In to Vote
    0
     

    Hello,

     

    Thank you for your question.

     

    I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

     

    Thank you for your understanding and support.

     

    Best Regards,

     

    Sally Tang

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  

     
  • Monday, May 09, 2011 3:23 PM
     
     Answered
    Sign In to Vote
    0

    Hi,

    Try clearing the cache on the machine where you see the items in black.

    1.       Close OneNote.

    2.       Click Start, choose Run and type OneNote.exe /safeboot.

    3.       Click on the Clear Cache Option.

    4.       Sync the notebook and see if this resolves the issue.

     

    Thanks!

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Risa Microsoft Online Community Support
    • Marked As Answer by Sally Tang Monday, May 16, 2011 7:13 AM
    •  
     
  • Thursday, June 14, 2012 2:11 AM
     
     
    Sign In to Vote
    0

    Clearing the cache completely wiped out my notebooks. Thank goodness I had them synced in Skydrive.

    I suspect that a Windows update screwed up the display in OneNote. Does anyone have any other suggestions?

    Thanks,