Sign in
 
Home20132010Other VersionsLibraryForumsGallery
TechCenter >
> 
> 
Publisher 2010 Opens but does not show the document (shows as computer background)

Unanswered Publisher 2010 Opens but does not show the document (shows as computer background)

  • Friday, June 22, 2012 9:29 PM
     
     
    Sign In to Vote
    0

    I am using Publisher 2010 and when I try and open a document it shows the thumbnail on the left side, but only shows what ever was on my screen before in the actual document editing area.

    I have tried uninstalling and reinstalling publisher and it doesn't seem to fix the problem.

    Please help!

    Thanks!

     

All Replies

  • Monday, June 25, 2012 3:06 AM
    Moderator
     
     
    Sign In to Vote
    0

    Hello,

    It seems to be a displaying issue on the editing pane. First, I suggest you check if the issue only occurs on the specific document, you can create a new pub file to check the result.

    If publisher works fine with new created file, let’s try to start Publisher in safe mode with command line: mspub.exe /safe, then open the exsiting pub file by File > Open and locate the file path.

    You may also check options in the View tab on the ribbon bars, click Switch Windows and check if the current pub file is the only one you opened.

    Daisy Cao

    TechNet Community Support

     
  • Monday, June 25, 2012 4:44 PM
     
     
    Sign In to Vote
    0

    Thank You. I have tried opening other documents and creating a new document and it does the same thing. I also have tried to play with the view and it doesn't help either.

    Do you have any other suggestions?

    Thanks, Jen

     
  • Tuesday, June 26, 2012 8:54 AM
    Moderator
     
     
    Sign In to Vote
    0

    Have you tried Publisher safe mode by start with mspub.exe /safe? Or you can start it by pressing CTRL while you start the Publisher. After that, open existing file from File > Open.

    Daisy Cao

    TechNet Community Support

     
  • Tuesday, June 26, 2012 5:01 PM
     
     
    Sign In to Vote
    0
    I did try that as well and still nothing. :( Normally I would think it was just the computer being funny, but it has done this on two of our office computers now and I can't fix it.