Thursday, April 26, 2012 2:25 PM
i've some new users starting in japan with japanese PCs. So far so good, I've been able to join to the domain and install some apps. However if I try to install office 2010 then I get an error at setup, but I can't read what it is.
Whilst I wait for my translators to wake up overnight, I wanted to check that I'd be able to install en-us office onto a japanese language machine ??
Friday, April 27, 2012 3:10 AMModerator
Usually, we can use the following Fix it solution to fix the installation problem of Office products:
If the tool cannot fix the issue, I would suggest you search and post back the error message in the Office installation log which you can find in the following location for further support:
Note: Paste the above location to Start->Run, and the click OK.
The file name looks like : SetupExe(201201161051321B8C).log
In addition, the following article could be helpful to troubleshoot the installing failures:
TechNet Community Support
Friday, May 04, 2012 9:34 AM
For some reason the network drive version of the same installation worked. Its the same files so its odd as to why installing from a network share works, but a local copy of the same files didn't.
The message translated as "system does not support the language for install package"
Which as they're the same files I'd of expected for both network location and local copy.
- Marked As Answer by adrianmarsh-ubi Friday, May 04, 2012 9:35 AM