Monday, May 16, 2011 8:42 PM
Just recently my Live Meeting has caused me an issue (was fine before) - when I am invited to attend a meeting or conf call it drops me out. For meeting I can see my name among other attendees but can't hear anything or be heard. For calls it tries to connect, then ends the call.
Helpdesk at my work have reinstalled / installed but to no avail, various other checks around audio settings etc. But here's the thing - they cannot detect me on the network even though I can access the network. This tells me the Live Meeting issue is network related.
Any theories on what could cause this? Helpdesk say all they can do is reimage my pc (I just don't wanna do that) as to find the fault would take too long...which is terrible service so all I have is hope that someone can shed some light on possible causes.
I am on windows xp service pack 3.
Thursday, May 19, 2011 1:51 AMModerator
Does this issue only occur on your computer? Try login another client to test if it works with your account.
If the audio works properly on other computer, you may need to troubleshoot the issue on your computer. I recommend disabling the AV or firewall to see if the issue persists.
In order to avoid other conflictions, also try running the system in Clean Boot mode:
Let's disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
1. Click "Start", go to "Run", and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Click "OK" to restart your computer to Selective Startup environment.
5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
6. Check whether or not the issue still appears in this environment.
Does the issue occur in Clean Boot?
How to return from a Clean Boot state
Note: Clean Boot Mode is a diagnostic tool that lets you troubleshoot whatever is ailing Windows. When the PC starts in Clean Boot Mode, it loads only the components the operating system needs to run. To do this, we can avoid third-party programs conflicts. If everything is working normally, we can keep booting in this mode and need not return back.
1. Click "Start"->"Run", type "msconfig" (without the quotation marks) and press ENTER.
2. On the "General" tab, click "Normal Startup - load all device drivers and services".
3. Click "OK". Click "Restart" when you are prompted to restart your computer.
- Marked As Answer by Sharon.ShenMicrosoft Contingent Staff, Moderator Thursday, May 26, 2011 1:49 AM