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Issues Sending to Alias

Unanswered Issues Sending to Alias

  • Tuesday, April 03, 2012 4:12 PM
     
     
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    We are having difficulties setting up aliases for users who are no longer with the company. We are looking to have their mail forwarded to another person's mailbox by setting up an alias under their account. We can add the alias just fine, but when you try to send to it, it will fail. We've tried the following to get this to work:

    1. Re-Create an AD account for the user
    a. both enabled and disabled does not change anything

    2. No AD account
    a. apparently this worked a long time ago(6 months) but isn't working anymore

    Is there something that we need to do to get the mail to flow correctly? Can this be done without using a license?

    Here is the bounce back that I'm getting:

    Diagnostic information for administrators:

    Generating server: VA3DIAHUB014.RED001.local

    IMCEAEX-_O=MICROSOFTONLINE_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=0889660b-0e21-4347-964e-03019f29ad45@RED001.local
    #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

     

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  • Thursday, April 26, 2012 4:04 PM
     
     
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    Hello,

    I have just run a test on this by deleting an existing mailbox on Office 365, and then adding the email address related to the deleted mailbox as an alias to another mailbox.

    Sent an email and it arrived without any issues.

    An alias does not need a licence.

    I think some more information about your current setup would be of use.

    You've mentioned creating and deleting AD accounts, and the diag infor mentions microsoftonline, so are you using some sort of hybrid solution ? Or using the Office 365 integration module ?

    Thank you

    Salim